18BCalls with additional digits

18B Calls with additional digits

(1) This section applies if:

(a) an end-user dials at least 1 digit after dialling an emergency service number using a public mobile telecommunications service; or

(b) an end-user dials at least 2 digits after dialling an emergency service number using a fixed local service.

(2) A carriage service provider:

(a) is not required to treat the call as an emergency call; and

(b) is not required to connect the call to an emergency call person; and

(c) may connect the call to a pre-recorded announcement for the purpose of advising the caller to check the number.

19 Carriage service providers’ speed, efficiency and reliability for numbers 000 and 112

(1) This section applies if an end-user of an emergency call service makes an emergency call using the emergency service number 000 or 112.

(2) The carriage service provider must ensure that the emergency call is transferred to the emergency call person for 000 and 112 with at least the same speed, efficiency and reliability as was practicable for the emergency service number 000 immediately before 1 January 2002.

Note The document known as Industry Code ACIF C536:2003 Emergency Call Services Requirements, prepared by the Australian Communications Industry Forum, contains practical information to assist carriage service providers to meet their obligations under this Determination.

Note: The document is available from Communications Alliance Ltd.

20 Emergency call person’s speed, efficiency and reliability for numbers 000 and 112

(1) If an end-user of an emergency call service makes an emergency call using the emergency service number 000 or 112, the emergency call person for 000 and 112 must receive and handle it with at least the same speed, efficiency and reliability as was practicable for the emergency service number 000 immediately before 1 January 2002.

(2) The emergency call person must ensure that, for each month that it receives calls using the emergency service number 000 or 112:

(a) 85% of calls using the emergency service number 000 or 112 are answered by a call-taker within 5 seconds after the call reaches the emergency call person’s answering point; and

(b) 95% of those calls are answered by a call-taker within 10 seconds after the call reaches the emergency call person’s answering point.

21 Emergency call person’s speed, efficiency and reliability for number 106

(1) This section applies if an end-user of an emergency call service makes an emergency call using the emergency service number 106.