18Carrying emergency calls to answering points: public mobile telecommunications services

18 Carrying emergency calls to answering points: public mobile telecommunications services

(1) A carriage service provider who supplies a public mobile telecommunications service by means of a public land mobile network must ensure that an emergency call using that service is carried to a point determined in accordance with subsection (2) or (3).

(2) For an emergency call using the emergency service number 000 or 112, the point is a point reasonably specified by the emergency call person for 000 and 112.

(3) For an emergency call using the emergency service number 106, the point is a point reasonably specified by the emergency call person for 106.

Note At the commencement of this Determination, the emergency call person for 106 was Australian Communication Exchange Limited.

(5) However, if the provider’s network does not allow direct delivery of the call to the point, or to another point where it can be answered by the relevant emergency call person, the provider must ensure that the call is delivered to the point by another network.

Note Under subsection 8 (2), a carriage service provider must not supply a standard emergency telephone service unless the provider has arrangements, in writing, for dealing with emergency calls using the service. An arrangement to ensure that the call is delivered to the point by another network is an example of an arrangement.