16General obligations for handling emergency calls

16 General obligations for handling emergency calls

(1) This section applies to a standard emergency telephone service.

(2) If the end-user of the service makes an emergency call that a carriage service provider is required to supply under this Determination:

(a) the carriage service provider who supplies the service must ensure that the call is carried in accordance with section 17, 17A, 18 or 18A; and

(b) for the emergency service numbers 000 and 112 — the carriage service provider who supplies the service must ensure that the call is transferred to the emergency call person for 000 and 112 in accordance with section 19; and

(c) for the emergency service numbers 000 and 112 — the emergency call person for 000 and 112 must receive and handle it in accordance with section 20; and

(d) for the emergency service number 106 — the emergency call person receiving the call must receive and handle it in accordance with section 21.

Note A carriage service provider is not required to give an end-user access to the emergency call service operated by the emergency call person for 000 and 112 if the end‑user uses the emergency service number 112 on a mobile carriage service except a mobile carriage service using GSM technology: see subsection 10 (4).