10Access to emergency call services

10 Access to emergency call services

(1) This section applies to a carriage service provider who supplies a standard emergency telephone service.

(2) The provider must give an end-user of the service access to the emergency call service operated by the emergency call person for 000 and 112 if the end-user uses the primary emergency service number 000.

(2A) The provider must give an end-user of the service access to the emergency call service operated by the emergency call person for 000 and 112 if:

(a) the end-user uses the emergency service number 000 on a satellite service and the call is transferred to an Australian-based terrestrial network; or

(b) the end-user uses the emergency service number 112 on a satellite service, and the customer equipment used to provide the satellite service is capable of being used to access a public mobile telecommunications service that uses GSM technology, and the call is transferred to an Australian-based terrestrial network.

(3) The provider must give the end-user access to the emergency call service operated by the emergency call person for 000 and 112 if the end-user uses the emergency service number 112 on a public mobile telecommunications service that uses GSM technology.

Note GSM technology is based on the European Telecommunications Standards Institute Set of Global System for Mobile (GSM) standards. In Australia, GSM mobile station requirements are explained in ACA Technical Standard 018, Digital Cellular Mobile Telecommunications System — GSM Mobile Station.

(4) The provider may give the end-user access to the emergency call service operated by the emergency call person for 000 and 112 if the end-user uses the emergency service number 112 on a public mobile telecommunications service except a mobile carriage service using GSM technology.

Note If the provider does not intend to give the end-user access, ACMA recommends that the provider supplies a recorded message to the effect that the appropriate emergency service number is 000.

(5) The provider must give the end-user access to the emergency call service operated by the emergency call person for 106 if the end-user uses the emergency service number 106 on a carriage service that is a standard telephone service for subparagraph 6 (1) (b) (ii) of the Act.

Note Calls can be made to the emergency service number 106 in a way that includes a text component. Technology currently available for making calls with a text component, includes:

Note:  teletypewriters (TTY)

Note:  equipment incorporating a modem