CTHIn ForceLegislation
Telecommunications (Consumer Complaints) Record-Keeping Rules 2018
9ARecords relating to network outage complaints received
Start here
Get a plain-English read of 9A
Turn the raw legal text into a practical explanation grounded in Telecommunications (Consumer Complaints) Record-Keeping Rules 2018.
9A Records relating to network outage complaints received
In relation to the services in operation referred to in subsection 8(1), for each record-keeping period, a qualifying retail carriage service provider must keep records of:
the total number of network outage complaints received by the provider during the record-keeping period;
the total number of Ombudsman referred complaints, that relate to network outage complaints, referred by the Telecommunications Industry Ombudsman during the record-keeping period;
the average number of days taken for the default resolution of a network outage complaint to be implemented during the record-keeping period;
the number of network outages that occurred which resulted in one or more network outage complaints.