Part 7Transitional

Part 7—Transitional

29 Transition arrangements - unresolved complaints

Where a complaint was made by a consumer to a carriage service provider prior to the commencement of the Telecommunications (Consumer Complaints Handling) Industry Standard Amendment 2025 (No.1) (the amending instrument) that:

(a) was acknowledged as a complaint by the provider in accordance with section 12 of this instrument prior to the commencement of the amending instrument; and

(b) remains unresolved at, or after, the date of the commencement of the amending instrument,

the complaint must be assessed and dealt with under this instrument as in force immediately prior to the commencement of the amending instrument.