Section 4 - Telecommunications (Consumer Complaints Handling) Industry Standard 2018 - Application of industry standard | Zoe

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Telecommunications (Consumer Complaints Handling) Industry Standard 2018

4Application of industry standard

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4 Application of industry standard

For the purpose of subsection 125AA(1) of the Act:

this instrument applies to participants in the following sections of the telecommunications industry:

carriage service providers; and
carriers responsible for network units that are used in the supply of services by carriage service providers; and

the content of this instrument deals with the handling of consumer complaints about the supply of carriage services by carriage service providers and carriers listed in paragraph (a) in a professional, effective and efficient manner, and reporting about consumer complaints.