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Telecommunications (Consumer Complaints Handling) Industry Standard 2018
28Requirement to keep records
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28 Requirement to keep records
A first carriage service provider identified in section 23, a carrier identified in section 24 and a retail carriage service provider identified in section 25 must:
(a) keep records that are sufficient to demonstrate its compliance with the requirements under this Part;
(b) retain the records required to be kept by paragraph (a) for at least two years from the date of creating the record; and
(c) make those records available to the ACMA upon receiving a written request from the ACMA.