CTHIn ForceLegislation
Telecommunications (Consumer Complaints Handling) Industry Standard 2018
22Privacy
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22 Privacy
Where a carriage service provider is not subject to the requirements of the Privacy Act 1988, it must ensure that personal information it collects in connection with a complaint is not disclosed to a third party except:
as required to manage a complaint to the TIO or the ACMA; or with the express consent of the consumer; or where disclosure is otherwise required or authorised by law.