Telecommunications (Consumer Complaints Handling) Industry Standard 2018
21Record retention
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21 Record retention
(1) A carriage service provider must:
(a) keep records that are sufficient to demonstrate its compliance with the requirements under Parts 2 to 5 of this instrument;
(b) keep the records required to be kept by paragraph (a) for at least two years from the date of creating the record; and
(c) make those records available to the ACMA upon receiving a written request from the ACMA.
(2) Where a carriage service provider keeps records under this Part or section 28 it must take such steps as are reasonable in the circumstances:
- to protect the information from misuse, interference and loss, unauthorised access, modification or disclosure; and
- to ensure the information is disposed of, or destroyed, in a secure manner where the record is no longer necessary under this instrument or any other applicable laws.