11EReporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the subsequent reporting period

11E Reporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the subsequent reporting period

Licensee to give reports to the ACMA and the Secretary (or an authorised officer) (1) The licensee must, within 28 days of the end of each quarter that begins immediately after the end of the initial reporting period, give a report to the ACMA, and an authorised officer; or if there is no authorised officer—the Secretary, containing the required information in relation to each calendar month within the quarter. Information required to be included in reports (2) The required information in relation to a month for a report under this section is the information in subsections (3) to (12). (3) In relation to a month beginning on or after 1 January 2022, the first table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) either: (i) if the boundaries of the relevant ESA were established or changed during the month—geographic coordinates identifying the new or revised boundaries of the relevant ESA as at the end of the month; or (ii) otherwise—a statement to the effect that the boundaries of the relevant ESA remained unchanged during the month. (4) The second table must contain, for each reportable service supplied during the month: (a) the unique service identifier of the service; and (b) the name of the relevant ESA for the service; and (c) the local access technology used to supply the service; and (d) the CSG geographic category for the area in which the service is supplied. (5) The third table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) for each CSG geographic category: (i) the number of reportable services supplied to an area within the relevant ESA for the category during the month; and (ii) the number of addresses of premises to which those services were supplied during the month. (6) The fourth table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) for each kind of local access technology: (i) the number of reportable services supplied using the technology during the month; and (ii) the number of addresses of premises to which these reportable services were supplied during the month. (7) The fifth table must contain, for each request for the connection of a reportable service where the connection of the service was: (a) completed during the month; or (b) incomplete at the end of the month; or (c) cancelled during the month; the following information: (d) the unique service identifier of the service; (e) a statement of whether there was an in‑place connection at the premises or a new connection was required for a service to be provided; (f) the CSG geographical category which applies to premises as relevant to the connection requirements under Division 2 of Part 2 of the CSG Standard; (g) the date on which the connection of the service was first requested; (h) the date by which connection of the service: (i) is or was required under Division 2 of Part 2 of the CSG Standard; or (ii) would have been required, disregarding any relevant exemption that applies to the timeframe for connection of the service; (i) either: (i) if paragraph (a) applies—the date on which connection of the service was completed, the number of working days (if any) taken to complete the connection, and the number of working days (if any) the connection exceeded the date by which connection of the service was required under Division 2 of Part 2 of the CSG Standard; or (ii) if paragraph (b) or (c) applies—a statement to that effect; (j) a statement as to whether the licensee complied with the connection requirements under Division 2 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) what relevant exemption (if any) applies to the timeframe for connection of the service; (l) if a relevant exemption applies because of an exemption event—the unique exemption event identifier for the event; (m) if paragraph (c) applies—the reason(s) for the cancellation. (8) The sixth table must contain, for each fault or service difficulty relating to a reportable service where the fault or service difficulty was: (a) rectified during the month; or (b) not rectified at the end of the month; or (c) closed by the licensee during the month (otherwise than because the fault or service difficulty was rectified); the following information: (d) the unique service identifier of the service; (e) the CSG geographical category which applies to the premises as relevant to the connection requirements under Division 3 of Part 2 of the CSG Standard; (f) the date on which the fault or service difficulty was first reported; (g) the nature and cause of the fault; (h) the date by which rectification of the fault or service difficulty: (i) is or was required under Division 3 of Part 2 of the CSG Standard; or (ii) would have been required, disregarding any relevant exemption that applies to the timeframe for rectification of the fault or service difficulty; (i) either; (i) if paragraph (a) applies—the date on which the fault or service difficulty was rectified, the number of working days (if any) taken to rectify the fault or service difficulty, and the number of working days (if any) the rectification exceeded the date by which rectification of the fault or service difficulty was required under Division 3 of Part 2 of the CSG Standard; or (ii) if paragraph (b) or (c) applies—a statement to that effect; (j) a statement as to whether the licensee complied with the rectification requirements under Division 3 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) what relevant exemption (if any) applies to the timeframe for rectification of the fault or service difficulty; (l) if a relevant exemption applies because of an exemption event—the unique exemption event identifier for the event; (m) if paragraph (c) applies—the reason(s) why the fault or service difficulty was closed. (9) The seventh table must contain, for each appointment in relation to a reportable service where the appointment: (a) was scheduled to take place during the month; and (b) was not cancelled, or rescheduled to take place after the end of the month, in accordance with Division 4 of Part 2 of the CSG Standard; the following information: (c) the unique service identifier of the service to which the appointment relates; (d) the CSG geographical category which applies to the premises as relevant to the appointment requirements under Division 4 of Part 2 of the CSG Standard; (e) the appointment date; (f) a statement as to whether the appointment was for: (i) connection of the service; or (ii) rectification of a fault or service difficulty in relation to the service; (g) either: (i) the time of the appointment; or (ii) the start and end of the period of time in which the appointment is scheduled to occur; (h) a statement as to whether the appointment was rescheduled and, if so, how many times, and the reason(s) for this; (i) a statement as to whether the licensee kept or missed the appointment; (j) a statement as to whether the licensee complied with the appointment requirements under Division 4 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) either: (i) the time the licensee attended the appointment; or (ii) if the licensee did not attend the appointment—a statement to that effect.