11. Audit11. Audit

11. Audit

11.1 The ACA may:
(a) no more than once per year; or
(b) if it has received a serious complaint in writing and after consultation with the Registrar;
require an audit, to be conducted by the Authorised Auditors, of the Registrar’s:
(c) compliance with this Deed;
(d) method and data used to work out the cost recovery basis for the provision of the Registration Services; and

(e) financial records in relation to the Registration Services;

11.2 The Registrar must:
(a) allow the Authorised Auditors reasonable access on reasonable notice during Business Hours on any Business Day to the Registrar’s personnel, premises, equipment, systems, records and documentation for the purposes of auditing the Registrar; and
(b) cooperate fully with the Authorised Auditors and respond promptly to, and comply with, any reasonable request from them.
11.3 Within 10 Business Days after the Registrar receives a written report of any audit findings from the ACA, the Registrar must respond to and address any issues reasonably identified by the ACA that require a response from the Registrar.
11.4 If, as a result of a report under this clause 11, the ACA takes the view that compliance with this Deed requires the Registrar to take certain actions, the ACA may direct the Registrar to take those actions to so comply and the Registrar must take those actions within 10 Business Days of the direction.
11.5 The costs of all actions required under this clause 11 to be taken by the Registrar to remedy the problems identified by an Authorised Auditor are to be borne by the Registrar.