337Conduct of investigations

##### 337 Conduct of investigations (1) Before commencing an investigation of a matter to which a complaint relates, AUSTEL must inform the respondent that the matter is to be investigated. (2) An investigation under this Part must be conducted as AUSTEL thinks fit. (3) AUSTEL may, for the purposes of an investigation, obtain information from such persons, and make such inquiries, as it thinks fit. (4) Subject to subsection (5), it is not necessary for a complainant or a respondent to be afforded an opportunity to appear before AUSTEL in connection with an investigation. (5) AUSTEL must not, as a result of the investigation, make a finding that is adverse to a complainant or a respondent unless it has afforded the complainant or respondent an opportunity to make submissions in relation to the matter to which the investigation relates.