17Notification procedures on receipt of a complaint

17 Notification procedures on receipt of a complaint

(1) If the complainant sends or delivers a complaint under section 14 or 14A to an office of the Tribunal, the Tribunal must: (a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and (b) by notice in writing given to the trustee concerned: (i) tell the trustee that a complaint has been made to the Tribunal and identify the complainant; and (ii) give details of the complaint; and (iii) tell the trustee of the trustee’s obligations under section 24. (2) If the complainant sends or delivers a complaint under section 15A or 15B to an office of the Tribunal, the Tribunal must: (a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and (b) by notice in writing given to the insurer concerned: (i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and (ii) give details of the complaint; and (iii) tell the insurer of the insurer’s obligations under section 24. (2A) If the complainant sends or delivers a complaint under section 15CA to an office of the Tribunal, the Tribunal must: (a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and (b) by notice in writing given to the superannuation provider concerned: (i) tell the provider that a complaint has been made to the Tribunal and identify the complainant; and (ii) give details of the complaint; and (iii) tell the provider of the provider’s obligations under section 24AA. (3) If the complainant sends or delivers a complaint under section 15E or 15F to an office of the Tribunal, the Tribunal must: (a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and (b) by notice in writing given to the RSA provider concerned: (i) tell the RSA provider that a complaint has been made to the Tribunal and identify the complainant; and (ii) give details of the complaint; and (iii) tell the RSA provider of the RSA provider’s obligations under section 24. (4) If the complainant sends or delivers a complaint under section 15H or 15J to an office of the Tribunal, the Tribunal must: (a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and (b) by notice in writing given to the insurer concerned: (i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and (ii) give details of the complaint; and (iii) tell the insurer of the insurer’s obligations under section 24.