13Tribunal to issue a memorandum explaining how complaints are to be dealt with

#### 13 Tribunal to issue a memorandum explaining how complaints are to be dealt with (1) The Tribunal must prepare a memorandum explaining how: (a) complaints may be made to the Tribunal; and (b) the Tribunal is to try to resolve complaints by conciliation; and (c) the Tribunal is to determine complaints that cannot be so resolved. (2) The Tribunal must arrange for the memorandum to be made reasonably available to members of regulated superannuation funds, beneficiaries of approved deposit funds, holders of RSAs and holders of annuity policies.