5CPrinciples of administration

5C Principles of administration

In administering this Act, the Secretary is to have regard to: (a) the desirability of achieving the following results: (i) the ready availability to members of the public of advice and information services relating to benefits under this Act; (ii) the ready availability of publications containing clear statements about entitlements under this Act and procedural requirements; (iii) the delivery of services under this Act in a fair, courteous, prompt and cost‑efficient manner; (iv) a process of monitoring and evaluating delivery of programs with an emphasis on the impact of programs on people who receive benefits under this Act; (v) the establishment of procedures to ensure that abuses of the schemes for benefits under this Act are minimised; and (b) the special needs of disadvantaged groups in the community; and (c) the need to be responsive to Aboriginality and to cultural and linguistic diversity; and (d) the importance of the systems of review of decisions under this Act; and (e) the need to apply government policy in accordance with the law and with due regard to relevant decisions of the ART.

Note: In administering this Act, the Secretary is also bound by the Privacy Act 1988 and by the provisions of this Act concerning confidentiality—see Division 3 of Part 10.