Div 5Accountable organisational

Division 5—Accountable organisational
governance standard

33 Service requirements

This Division sets out the service requirements for the accountable organisational governance standard in section 43 of the Act.

34 Accountable governance and leadership

A registered social service provider must implement and maintain governance arrangements to provide for leadership accountability for, and continuous improvement of, service user safety.

35 Safe and inclusive practice culture

A registered social service provider must implement and maintain practices that support service workers to raise concerns confidentially, without reprisal, to assist in safe social service delivery.

36 Incident and adverse event reporting

A registered social service provider must implement and maintain an incident management system that transparently records, reports on and responds to incidents and adverse events relating to safe social service delivery, to improve safe social service delivery.

37 Outsourced services

If a registered social service provider engages contractors or other persons (other than employees) to deliver social services in whole or part—

(a) the registered social service provider remains accountable for safe social service delivery; and

(b) the registered social service provider must have governance and contractual arrangements in place that hold those contractors and other persons to account to the registered social service provider for safe social service delivery.

38 Outcomes for service requirements in this Division

The outcomes intended to be achieved by the service requirements in this Division are the following—

(a) governance arrangements are transparent and accountable;

(b) governance and leadership arrangements support service users' safety, agency and dignity;

(c) registered social service providers have governance and leadership arrangements in place to identify, monitor and reduce risk and improve safe social service delivery and service quality.