Social Services Regulations 2023
36Notifiable incidents
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36 Notifiable incidents
(1) For the purposes of section 48(2)(c) of the Act, the following incidents are prescribed—
(a) the unexpected death of a service user;
(b) an incident (other than an incident referred to in section 48(2)(a) or (b) of the Act) that results in serious injury to a service user who is a resident of a supported residential service.
(2) For the purposes of section 48(3)(b) of the Act, the following information is prescribed—
(a) the name of the registered social service provider;
(b) the name and type of social service to which the serious incident relates;
(c) the address for delivery of the social service;
(d) the details of the incident, including—
(i) a description of the incident; and
(ii) where the incident occurred; and
(iii) the date and time the incident occurred;
(e) details of any service users or other persons involved in or affected by the incident;
(f) details of the registered social service provider's actions to address the immediate health and safety of persons involved in, or impacted by, the incident;
(g) whether any of the following have been notified of the incident—
(i) a service user's guardian;
(ii) a service user's next of kin;
(iii) if a service user is a resident of a supported residential service, the service user's person nominated under section 216 of the Act (if any);
(h) the name and contact details of the person notifying the Regulator of the incident;
(i) if notice of the incident is given in writing—
(i) the signature of the person giving the notice; and
(ii) a declaration by that person verifying the accuracy of the information given in the notice.
(3) In this regulation—
injury means either or both of the following, whether temporary or permanent—
(a) physical injury;
(b) psychological injury;
serious injury means an injury (including the cumulative effect of more than one injury) that—
(a) endangers life; or
(b) is substantial.