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Social Services Regulation Act 2021
255Reservation fees must be applied or refunded
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255 Reservation fees must be applied or refunded
(1) If a proposed resident is admitted to a supported residential service, the provider must deduct any reservation fee paid from the fees payable to the provider under the residential and services agreement.
(2) If a proposed resident is not admitted to a supported residential service, the provider must refund any part of a reservation fee that has not been forfeited in accordance with the written statement provided under section 245 within 7 days of a request from—
(a) the proposed resident; or
(b) a person acting on behalf of the proposed resident.