8Principles of administration

8  Principles of administration   In administering the social security law, the Secretary is to have regard to:  (a) the desirability of achieving the following results:  (i) the ready availability to members of the public of advice and information services relating to income support generally and to the social security payments that are available;  (ii) the ready availability of publications containing clear statements about income support entitlements and procedural requirements;  (iii) the delivery of services under the law in a fair, courteous, prompt and cost‑efficient manner;  (iv) the development of a process of monitoring and evaluating delivery of programs with an emphasis on the impact of programs on social security recipients;  (v) the establishment of procedures to ensure that abuses of the social security system are minimised; and  (b) the special needs of disadvantaged groups in the community; and  (c) the need to be responsive to the interests of the Aboriginal and Torres Strait Islander communities and to cultural and linguistic diversity; and  (d) the importance of the system of review of decisions under the social security law; and  (e) the need to ensure that social security recipients have adequate information regarding the system of review of decisions under the social security law; and  (f) the need to apply government policy in accordance with the law and with due regard to relevant decisions of the ART.