13Deemed claim—person contacting Department about a claim for a social security payment

13  Deemed claim—person contacting Department about a claim for a social security payment  (a) the Department is contacted by or on behalf of a person in relation to a claim for a social security payment; and  (aa) the person is, on the day on which the Department is contacted, included in a class of persons determined in an instrument under section 14A; and  (d) the person lodges a claim for the social security payment within 14 days after the Department is contacted; the person is taken to have made a claim for the social security payment on the day on which the Department was contacted.  (a) the Department is contacted by or on behalf of a person in relation to a claim for a social security payment, other than crisis payment or special employment advance; and  (aa) the person is, on the day on which the Department is contacted, included in a class of persons determined in an instrument under section 14A; and  (d) the person lodges a claim for the payment more than 14 days, but not more than 13 weeks, after the Department is contacted; and  (i) throughout the period starting on the day on which the Department was contacted and ending on the day on which the person lodged the claim, the person was suffering from a medical condition; and  (ii) that medical condition, or circumstances related to that medical condition, had a significant adverse effect on the person’s ability to lodge the claim earlier; the person is taken to have made a claim for the social security payment on the day on which the Department was contacted.  (3) For the purposes of the social security law, if:  (a) the Department is contacted by or on behalf of a person (the claimant) in relation to a claim for a social security payment, other than crisis payment or special employment advance; and  (aa) the claimant is, on the day on which the Department is contacted, included in a class of persons determined in an instrument under section 14A; and  (b) the claimant is, on the day on which the Department is contacted, qualified for the social security payment; and  (d) the claimant lodges a claim for the payment more than 14 days, but not more than 13 weeks, after the Department is contacted; and  (i) throughout the period starting on the day on which the Department was contacted and ending on the day on which the claimant lodged the claim, the claimant was caring for, or was the partner of, another person; and  (ii) throughout that period, the other person suffered from a medical condition; and  (iii) the medical condition, or circumstances related to the medical condition, from which the other person was suffering had a significant adverse effect on the claimant’s ability to lodge the claim earlier; the claimant is taken to have made a claim for the social security payment on the day on which the Department was contacted.  (3A) For the purposes of the social security law, if:  (a) the Department is contacted by or on behalf of a person in relation to a claim for a social security payment; and  (aa) the person is, on the day on which the Department is contacted, included in a class of persons determined in an instrument under section 14A; and  (d) the person lodges a claim for the social security payment more than 14 days, but not more than 13 weeks, after the Department is contacted; and  (e) the Secretary is satisfied that, in the special circumstances of the case, it was not reasonably practicable for the person to lodge the claim earlier; the person is taken to have made a claim for the social security payment on the day on which the Department was contacted.  (4) A reference in this section to the Department being contacted includes a reference to the Department being contacted by post or telephone or by the transmission of a message by the use of fax, computer equipment or other electronic means.  (5) This section has effect subject to section 18.