1
Name of Regulation
1 Name of Regulation
1 Name of Regulation
This Regulation is the Service NSW (One-stop Access to Government Services) Regulation 2022.
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New South Wales regulation
This Regulation sets practical rules for how Service NSW delegates and contracts customer‑facing work: it names which public officers and bodies may be sub‑delegated, specifies certain NRMA activities as customer service functions, and lists approved non‑government organisations permitted to provide Service NSW customer services. It also repeals the 2018 Regulation while preserving actions that were already in effect, clarifying who may deliver services and ensuring continuity for existing arrangements.
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Direct links to the current provisions in Service NSW (One-stop Access to Government Services) Regulation 2022.
1 Name of Regulation
This Regulation is the Service NSW (One-stop Access to Government Services) Regulation 2022.
2 Commencement
This Regulation commences on the day on which it is published on the NSW legislation website.
Note—
This Regulation repeals and replaces the Service NSW (One-stop Access to Government Services) Regulation 2018, which would otherwise be repealed on 1 September 2023 by the Subordinate Legislation Act 1989, section 10(2).
3 Definition
In this Regulation—
the Act means the Service NSW (One-stop Access to Government Services) Act 2013.
Note—
The Act and the Interpretation Act 1987 contain definitions and other provisions that affect the interpretation and application of this Regulation.
4 Sub-delegation of customer service functions by Secretary
For the Act, section 7(3)(b), each of the following is prescribed—
(a) a registrar of the Local Court,
(b) a council, a county council or a joint organisation within the meaning of the Local Government Act 1993,
(c) Mid North Coast Local Health District,
(d) a person employed by a person referred to in paragraph (b) or (c).
s 4: Am 2026 No 2, Sch 1.5.
5 Customer service functions of non-government entities
(1) For the Act, section 10(1), the following functions of the NRMA are customer service functions—
(a) the provision or marketing of NRMA services, including the provision of advice or information about the services,
(b) the receipt or processing of applications for NRMA services, including the collection of fees for the services,
(c) a function of the NRMA that is ancillary to a function in paragraph (a) or (b).
(2) In this section—
NRMA means the National Roads and Motorists’ Association Limited (ABN 77 000 010 506).
NRMA services means services provided by the NRMA, including—
(a) memberships offered by the NRMA, and
(b) international driving permits issued by the NRMA.
6 Approved persons
For the Act, section 12, the following are prescribed as approved persons—
(a) Business Enterprise Centre - Central NSW Limited (ABN 32 509 822 549),
(b) Community Migrant Resource Centre Incorporated (ABN 89 786 937 360),
(c) Concentrix Services Pty Ltd (ABN 63 166 171 991),
(d) Creative Plus Business Group Pty Ltd (ABN 57 610 010 930),
(e) Datacom Connect Pty Ltd (ABN 16 103 112 303),
(f) Epiphany Training & Consulting Pty Ltd (ABN 86 165 780 049),
(g) Hunter Business Centre Ltd (ABN 47 002 940 249),
(h) Kategic Pty Ltd (ABN 88 623 500 069),
(i) Mid North Coast Local Health District (ABN 57 946 356 658),
(j) NORTEC Employment and Training Limited (ABN 88 129 092 280),
(k) NSW Indigenous Chamber of Commerce Inc (ABN 16 806 409 016),
(l) Penrith City and District Business Advisory Centre Limited (ABN 24 302 072 098),
(m) Probe Asia Pacific Pty Ltd (ABN 86 082 618 148),
(n) Probe Contact Solutions Australia Pty Limited (ABN 30 006 688 955),
(o) Queanbeyan Enterprise Centre Incorporated (ABN 19 367 650 049),
(p) Realise Business Ltd (ABN 78 779 264 661),
(q) Serco Citizen Services Pty Ltd (ABN 89 062 943 640),
(r) Telco Services Australia Pty Ltd (ABN 31 106 527 422),
(s) The Illawarra ITEC Ltd (ABN 70 003 683 565),
(t) Ungooroo Aboriginal Corporation (ABN 64 020 872 467).
7 Repeal and savings
(1) The Service NSW (One-stop Access to Government Services) Regulation 2018 is repealed.
(2) An act, matter or thing that, immediately before the repeal of the Service NSW (One-stop Access to Government Services) Regulation 2018, had effect under that Regulation continues to have effect under this Regulation.
Sourced from legislation.nsw.gov.au, CC BY 4.0.
1 Name of Regulation
This Regulation is the Service NSW (One-stop Access to Government Services) Regulation 2022.
2 Commencement
This Regulation commences on the day on which it is published on the NSW legislation website.
Note—
This Regulation repeals and replaces the Service NSW (One-stop Access to Government Services) Regulation 2018, which would otherwise be repealed on 1 September 2023 by the Subordinate Legislation Act 1989, section 10(2).
3 Definition
In this Regulation—
the Act means the Service NSW (One-stop Access to Government Services) Act 2013.
Note—
The Act and the Interpretation Act 1987 contain definitions and other provisions that affect the interpretation and application of this Regulation.
4 Sub-delegation of customer service functions by Secretary
For the Act, section 7(3)(b), each of the following is prescribed—
(a) a registrar of the Local Court,
(b) a council, a county council or a joint organisation within the meaning of the Local Government Act 1993,
(c) Mid North Coast Local Health District,
(d) a person employed by a person referred to in paragraph (b) or (c).
s 4: Am 2026 No 2, Sch 1.5.
5 Customer service functions of non-government entities
(1) For the Act, section 10(1), the following functions of the NRMA are customer service functions—
(a) the provision or marketing of NRMA services, including the provision of advice or information about the services,
(b) the receipt or processing of applications for NRMA services, including the collection of fees for the services,
(c) a function of the NRMA that is ancillary to a function in paragraph (a) or (b).
(2) In this section—
NRMA means the National Roads and Motorists’ Association Limited (ABN 77 000 010 506).
NRMA services means services provided by the NRMA, including—
(a) memberships offered by the NRMA, and
(b) international driving permits issued by the NRMA.
6 Approved persons
For the Act, section 12, the following are prescribed as approved persons—
(a) Business Enterprise Centre - Central NSW Limited (ABN 32 509 822 549),
(b) Community Migrant Resource Centre Incorporated (ABN 89 786 937 360),
(c) Concentrix Services Pty Ltd (ABN 63 166 171 991),
(d) Creative Plus Business Group Pty Ltd (ABN 57 610 010 930),
(e) Datacom Connect Pty Ltd (ABN 16 103 112 303),
(f) Epiphany Training & Consulting Pty Ltd (ABN 86 165 780 049),
(g) Hunter Business Centre Ltd (ABN 47 002 940 249),
(h) Kategic Pty Ltd (ABN 88 623 500 069),
(i) Mid North Coast Local Health District (ABN 57 946 356 658),
(j) NORTEC Employment and Training Limited (ABN 88 129 092 280),
(k) NSW Indigenous Chamber of Commerce Inc (ABN 16 806 409 016),
(l) Penrith City and District Business Advisory Centre Limited (ABN 24 302 072 098),
(m) Probe Asia Pacific Pty Ltd (ABN 86 082 618 148),
(n) Probe Contact Solutions Australia Pty Limited (ABN 30 006 688 955),
(o) Queanbeyan Enterprise Centre Incorporated (ABN 19 367 650 049),
(p) Realise Business Ltd (ABN 78 779 264 661),
(q) Serco Citizen Services Pty Ltd (ABN 89 062 943 640),
(r) Telco Services Australia Pty Ltd (ABN 31 106 527 422),
(s) The Illawarra ITEC Ltd (ABN 70 003 683 565),
(t) Ungooroo Aboriginal Corporation (ABN 64 020 872 467).
7 Repeal and savings
(1) The Service NSW (One-stop Access to Government Services) Regulation 2018 is repealed.
(2) An act, matter or thing that, immediately before the repeal of the Service NSW (One-stop Access to Government Services) Regulation 2018, had effect under that Regulation continues to have effect under this Regulation.