CTHRepealedLegislation
Safety, Rehabilitation and Compensation Regulations 2002
Part 8Claims management
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Part 8—Claims management
| Item | Information or document |
|---|---|
| 1 | Whether the applicant proposes to manage claims by employees within the applicant, or by engaging another person for that purpose |
| 2 | If the applicant proposes to engage another person to manage claims:(a) the name of the person to be engaged; and(b) a statement of capacity and credentials of the person to manage claims and of the arrangements proposed for the management of claims by the person |
| 3 | The proposed number, location, classification and expertise of staff who will manage claims |
| 4 | The proposed administrative procedures for ensuring that employees are aware of their rights and of the process for lodging claims for compensation |
| 5 | The proposed procedures for lodging and deciding claims for compensation |
| 6 | The proposed administrative and financial limitations for each level of claim managers |
| 7 | The proposed arrangements for training claims management staff |
| 8 | Details of the system that will be used to manage and monitor claims and to provide management information on the performance of the claims management function |
| 9 | The proposed arrangements for developing and implementing policy, practices and procedures, including arrangements for consulting employees |
| 10 | The proposed arrangements for ensuring the confidentiality and security of claims management information in individual claims, including:(a) whether the applicant is subject to the information privacy principles, national privacy principles or any approved privacy code under the Privacy Act 1988; and(b) a copy of the applicant’s personal information policy (if any) |
| 11 | The proposed policy on the use of covert surveillance in claims management, with particular reference to Part 2 of the ‘Covert surveillance in Commonwealth administration: Guidelines’ (relating to the use of covert surveillance in the management of claims under the Act) published by the Federal Privacy Commissioner in February 1992 |
| 12 | The proposed arrangements and procedures for the reconsideration and review of decisions, including:(a) the location, classification and expertise of persons who will have responsibility for those functions; and(b) the situation of those persons within the applicant or external agency in relation to the primary decision makers |