ACTIn ForceRegulation
Road Transport (Public Passenger Services) Regulation 2002
70PWTBS—service contracts
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70P WTBS—service contracts
(1) The road transport authority may, on behalf of the Territory, enter
into a contract (a service contract) with a person
(the WTBS operator) for the person to operate a WTBS.
(2) A service contract must state whether the right given under the
contract to operate a WTBS is an exclusive right to operate the
service.
(3) A service contract may make provision for the operation of a WTBS
and the administration of the contract, including, for example—
(a) service requirements under the contract; and
(b) the transfer, suspension, cancellation and surrender of the
contract; and
(c) the fees (if any) payable under the contract; and
(d) the adjustment of payments and refunds for any contract fees;
and
(e) financial or other remedies for breaches of the contract; and
(f) the records (including accounts) to be made and kept, how they
are to be made and kept, and their inspection; and
(g) the provision of information and reports to the road transport
authority about the WTBS and the verification of the
information and reports.
Examples—par (a)
1 communication options required to meet customer needs
2 procedures to deal with failure of technical equipment
3 recording and resolution of customer complaints