70PWTBS—service contracts

70P WTBS—service contracts (1) The road transport authority may, on behalf of the Territory, enter into a contract (a service contract) with a person (the WTBS operator) for the person to operate a WTBS. (2) A service contract must state whether the right given under the contract to operate a WTBS is an exclusive right to operate the service. (3) A service contract may make provision for the operation of a WTBS and the administration of the contract, including, for example— (a) service requirements under the contract; and (b) the transfer, suspension, cancellation and surrender of the contract; and (c) the fees (if any) payable under the contract; and (d) the adjustment of payments and refunds for any contract fees; and (e) financial or other remedies for breaches of the contract; and (f) the records (including accounts) to be made and kept, how they are to be made and kept, and their inspection; and (g) the provision of information and reports to the road transport authority about the WTBS and the verification of the information and reports. Examples—par (a) 1 communication options required to meet customer needs 2 procedures to deal with failure of technical equipment 3 recording and resolution of customer complaints