20C Regulated service must comply with service standards (a) operates a regulated service; and (b) fails to comply with a service standard for the regulated service that applies to the person. (a) the person holds a licence to use a vehicle for a regulated (b) the vehicle is used to operate a regulated service; and (c) the vehicle fails to comply with a service standard for the regulated service.

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Section 20C - Road Transport (Public Passenger Services) Regulation 2002 - Regulated service must comply with service standards — Zoe