20BService standards for regulated services

20B Service standards for regulated services (1) The road transport authority may make service standards for a regulated service (the service standards). (2) Service standards for a regulated service may include standards about— (a) the matters mentioned in schedule 1 for the regulated service; and (b) anything else about the safe, reliable or efficient provision of the regulated service; and (c) monitoring an accredited operator’s compliance with the service standards, including, for example— (i) the making, management and auditing (including performance auditing) of records and systems required to be kept under the Act; and (ii) reporting requirements; and (d) anything else the authority considers appropriate. Note Power to make a statutory instrument includes power to make different provision in relation to different matters or different classes of matters, and to make an instrument that applies differently by reference to stated exceptions or factors (see Legislation Act, s 48). (3) A service standard is a disallowable instrument.

Service standards Part 2.4