ACTIn ForceRegulation
Road Transport (Public Passenger Services) Regulation 2002
20BService standards for regulated services
Start here
Get a plain-English read of 20B
Turn the raw legal text into a practical explanation grounded in Road Transport (Public Passenger Services) Regulation 2002.
20B Service standards for regulated services
(1) The road transport authority may make service standards for a
regulated service (the service standards).
(2) Service standards for a regulated service may include standards
about—
(a) the matters mentioned in schedule 1 for the regulated service;
and
(b) anything else about the safe, reliable or efficient provision of the
regulated service; and
(c) monitoring an accredited operator’s compliance with the service
standards, including, for example—
(i) the making, management and auditing (including
performance auditing) of records and systems required to
be kept under the Act; and
(ii) reporting requirements; and
(d) anything else the authority considers appropriate.
Note Power to make a statutory instrument includes power to make different
provision in relation to different matters or different classes of matters,
and to make an instrument that applies differently by reference to stated
exceptions or factors (see Legislation Act, s 48).
(3) A service standard is a disallowable instrument.
Service standards Part 2.4