36HTransport booking services—regulations about operation

36H Transport booking services—regulations about operation A regulation may make provision about the operation of transport (a) the agreements and other arrangements that transport booking services may make with bookable vehicle drivers, taxi service operators and hire car service operators; and (b) service standards for transport booking services; and (c) the safety of drivers and passengers (including, for example, particular kinds of security devices); and (d) the operation of equipment for sending messages between transport booking services and bookable vehicle drivers; and (e) management of bookings for particular kinds of bookable vehicles including, for example, wheelchair-accessible taxis; and (f) the accessibility of booking services for different kinds of (g) the payment by passengers of gratuities and other amounts in addition to fares; and (h) directions that transport booking services may give to bookable vehicle drivers; and (i) customer inquiries and complaints; and (j) the making and keeping of records and their inspection; and (k) the auditing of records and systems; and (l) the provision of information and reports to the road transport