ACTIn ForceAct
Road Transport (Public Passenger Services) Act 2001
36HTransport booking services—regulations about operation
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36H Transport booking services—regulations about operation
A regulation may make provision about the operation of transport
(a) the agreements and other arrangements that transport booking
services may make with bookable vehicle drivers, taxi service
operators and hire car service operators; and
(b) service standards for transport booking services; and
(c) the safety of drivers and passengers (including, for example,
particular kinds of security devices); and
(d) the operation of equipment for sending messages between
transport booking services and bookable vehicle drivers; and
(e) management of bookings for particular kinds of bookable
vehicles including, for example, wheelchair-accessible taxis;
and
(f) the accessibility of booking services for different kinds of
(g) the payment by passengers of gratuities and other amounts in
addition to fares; and
(h) directions that transport booking services may give to bookable
vehicle drivers; and
(i) customer inquiries and complaints; and
(j) the making and keeping of records and their inspection; and
(k) the auditing of records and systems; and
(l) the provision of information and reports to the road transport