103BDisputes

103B Disputes For the purposes of this Division, a dispute arises where a claimant is aggrieved by the decision of an employer: (a) to dispute liability for compensation claimed by the claimant; (b) to cancel or reduce compensation being paid to the claimant; or (c) relating to a matter or question incidental to or arising out of the claimant's claim for compensation.

Return to Work Act 1986 97 103BA Internal dispute resolution process (1) A person who is an approved insurer, a self-insurer or the Nominal Insurer must ensure that they: (a) prepare and publish an internal dispute resolution process that is available to be used by claimants; and (b) implement the process. (2) The internal dispute resolution process must comply with any relevant guidelines published by the Authority.