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Queensland regulation
This regulation is the detailed rulebook that supports Queensland's main retirement village law (the Retirement Villages Act). It sets out the nitty-gritty requirements that retirement village operators (the companies or individuals who run retirement villages) must follow when dealing with residents and prospective residents.
Operators must provide specific documents — and cannot charge residents for most of them — including:
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Direct links to the current provisions in Retirement Villages Regulation 2018.
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View on official registerSourced from Queensland Legislation (legislation.qld.gov.au), CC BY 4.0.
When someone moves in, an entry condition report must be completed — documenting the state of the unit room by room, what's included, and any agreed repairs. When someone moves out, an exit condition report does the same thing in reverse, noting any changes or damage the former resident is responsible for. These protect both sides from disputes about the unit's condition.
This is a significant part of the regulation. Operators must produce detailed financial documents including:
These requirements kick in from 1 July 2025 for most financial documents.
Operators cannot charge residents for preparing or providing:
Residents have the right to access key operational documents, including their own residence contract and the associated public information document.
Any significant expansion or reduction of parkland or green areas within a village is classified as a formal "redevelopment" (triggering extra rules), but minor changes like laying a small patch of turf are excluded.
Retirement villages involve large upfront payments (often hundreds of thousands of dollars) and long-term living arrangements for older Australians. This regulation is designed to ensure transparency, fairness, and accountability — so residents know what they're getting into, can compare their options, understand where their money is going, and are protected when they leave.