18APrevention of elder abuse strategy—Act, s 91 (2) (h)

18A Prevention of elder abuse strategy—Act, s 91 (2) (h) (1) The operator of a retirement village must prepare, and take all reasonable steps to give effect to, a written strategy for identifying and preventing elder abuse in the village (a prevention of elder abuse strategy). (2) The strategy must include the following: (a) examples of common forms of elder abuse, including specific examples in relation to retirement villages; (b) information about how to— (i) identify elder abuse, including signs of elder abuse; and (ii) prevent elder abuse;

General management of retirement villages Part 5 Certain obligations of operators Division 5.2 Section 18A R12 01/11/25 Retirement Villages Regulation 2013 Effective: 01/11/25 page 13 Authorised by the ACT Parliamentary Counsel—also accessible at www.legislation.act.gov.au (c) information about how to respond to elder abuse or suspected elder abuse, including— (i) how to report elder abuse or suspected elder abuse to the operator and the period within which the operator can be expected to respond to a report; and (ii) how to make an older people service complaint to the human rights commission; and (iii) how to report a matter to another suitable entity; (d) an explanation of the roles and responsibilities of the operator and the operator’s staff in relation to elder abuse in the village; (e) information about how to access the services and resources of local service or support agencies; Examples—local service or support agencies 1 Human Rights Commission 2 ACT Civil and Administrative Tribunal (f) the date the strategy is finalised. (3) In this section: elder abuse, in a retirement village, means an act or omission by any person that causes or allows the exploitation, mistreatment, harm or neglect of a resident of the village. older people service complaint—see the Human Rights Commission Act 2005, dictionary. Note Under the Human Rights Commission Act 2005, a person may complain to the commission about a service for older people (see that Act, s 41), including a service provided by the operator of a retirement village (see that Act, s 53G).

Part 5 General management of retirement villages Division 5.2 Certain obligations of operators Section 18B page 14 Retirement Villages Regulation 2013 Effective: 01/11/25 R12 01/11/25 Authorised by the ACT Parliamentary Counsel—also accessible at www.legislation.act.gov.au