253Director-general may conduct proceedings

253 Director-general may conduct proceedings (1) The director-general may conduct a proceeding before a judicial body on behalf of a resident of a retirement village if— (a) the resident has made a complaint to the director-general; and (b) after investigating the complaint, the director-general is satisfied that the resident may have a right to conduct the proceeding; and (c) the resident agrees to the director-general conducting the (2) The director-general must conduct a proceeding before a judicial body on behalf of a resident of a retirement village if— (a) the Minister directs the director-general to do so; and (b) the resident agrees to the director-general conducting the