The Regulations impose precise duties and confer procedural rights across several actors. These duties are either new obligations created by the Regulations or procedural adaptations of obligations in the Act as it operates in specified contexts. The following describes the principal duties and rights and cites the regulation provisions that create them.
Duties of not-for-profit housing providers and the TUU on termination. Where a not-for-profit residential tenancy agreement or a TUU residential tenancy agreement terminates, the provider or the TUU must either return the security deposit to the tenant within 3 working days together with any interest payable under the agreement, less any amount due to the owner arising from tenant non-performance, or give the tenant a duplicate notice stating reasons for retention, a statement of loss or an estimate of determination date and informing the tenant of a 10 day dispute right (reg 12(1)(a)-(b); reg 14(1)(a)-(b)). This directly imposes a short, objective timeline (3 working days) for returning deposit money or issuing a detailed retention notice.
Dispute-lodging right for tenants. The tenant has a statutory right to lodge a dispute with the Commissioner within 10 days of receiving a retention notice under regs 12(1)(b)(iii) and 14(1)(b)(iii). The dispute must be in writing and accompanied by a copy of the retention notice (regs 12(2), 14(2)). That creates a recognised, expedited dispute channel distinct from other dispute procedures in the Act.
Commissioner’s expedited duties. On receipt of a dispute, the Commissioner must within one working day, in writing, require the not-for-profit housing provider or TUU to pay to the Authority, within a period of not less than 3 working days, the portion of the security deposit in dispute and any unpaid interest payable to the tenant, and must notify the Authority of the dispute (regs 12(3)(a)-(b), 14(3)(a)-(b)). The Commissioner also has a power to require information and documents from the Authority, tenant, provider/TUU and owner (regs 12(4), 14(4)). These provisions create an administrative duty of speed on the Commissioner and a mandatory payment requirement directed at providers in the face of dispute.
Requirement to lodge claim forms. When providers or the TUU pay disputed amounts to the Authority under a Commissioner requirement, they must lodge a claim form under section 29C of the Act, and doing so is taken to have given a claim form to the tenant while the tenant is taken not to have lodged that form with the Authority (regs 12(5), 14(5)). This functionally alters the claim form mechanics and evidentiary chain in disputes arising from these tenancy types, and shifts some responsibility and formality to the provider/TUU.
Compliance obligations and offence exposure. The Authority, tenant, provider/TUU or owner must comply with Commissioner requirements under the dispute procedures (regs 12(6), 14(6)). A failure by a tenant, provider/TUU or owner to comply with such a requirement is an offence punishable on conviction by a fine not exceeding 10 penalty units (regs 12(7), 14(7)). This creates criminalised non-compliance exposure for parties who refuse or neglect to follow Commissioner directions within the prescribed timeframe.
Infringement notice powers and limits. Regulation 6 empowers the Commissioner to issue and serve infringement notices when the Commissioner reasonably believes an individual has committed an “infringement offence” (reg 6(2)). Infringement notices must comply with section 14 of the Monetary Penalties Enforcement Act 2005, cannot be served on persons under 16 (reg 6(3)), and must not relate to more than three offences (reg 6(4)(b)). Schedule 1 lists which Act provisions are “infringement offences” and the associated penalty units payable under an infringement notice (reg 6(5)-(6) and Schedule 1). This creates a streamlined enforcement path for a wide set of specified contraventions of the Act.
Sale of abandoned goods. An owner may sell abandoned goods if their apparent value is less than $300, but must apply for an order permitting sale where the apparent value is $300 or more (reg 5(1)-(2)). This gives owners a limited right to monetize abandoned goods below a set threshold while requiring judicial or administrative permission above it.
Non-application duties. Several provisions of the Act do not apply in specified contexts. For example, every provision of the Act does not apply to a tenancy for 3 months or less providing accommodation to homeless persons or persons escaping family violence (reg 7). Section 11 and Part 4 do not apply to primary production residential tenancy agreements (reg 9(2)), and likewise s 11 and Part 4 do not apply to premises made available to police officers as part of employment (reg 10). Regulations 11 and 13 list specific sections that do not apply to not-for-profit and TUU residential tenancy agreements respectively. These exclusions create duties to apply the Regulations’ bespoke regimes where the Act is displaced, and they relieve parties from complying with the listed Act provisions.
Prescribed matters for notice to vacate social housing. Regulation 15 prescribes the composition of income sources and asset types (Schedules 2 and 3) that are to count or not count in the section 42 notice-to-vacate test, sets the prescribed amounts using specified REIT indicators (GHMWR and TMHSP) and defines the household composition adjustments to the base amount. The regulation therefore fixes measurement duties and entitlements for tenants and decision makers when social housing eviction notices under s 42 are considered.
Who decides. The Commissioner decides whether to issue infringement notices (reg 6(2)), receives and processes disputes for certain classes of tenancy and can require payments to the Authority (regs 12(3), 14(3)). Owners and providers decide whether abandoned goods can be sold (reg 5). The Authority receives funds and must comply with Commissioner requirements on evidence and documentation (regs 12(4)-(6), 14(4)-(6)).
Rights. Tenants have a right to receive deposit money within 3 working days or be provided with a reasoned duplicate notice and then to lodge a dispute within 10 days (regs 12(1)-(2), 14(1)-(2)). Tenants have a right to have the Commissioner act within one working day on their dispute and to have disputed amounts potentially paid to the Authority pending finalisation (regs 12(3), 14(3)).
The Regulations therefore create a tightly framed procedural framework for deposits and disputes for not-for-profit and TUU tenancies, a defined infringement notice regime, and a prescriptive set of measurement rules for social housing notices to vacate. Each duty carries enforcement exposure if not complied with.