Location of the Part 4A site where site tenant's Part 4A dwelling is to be situated (site) : [insert description of location, e.g. site number, street name and number where relevant and include visual indication on site plan attached to the site agreement]
Total area of site: [insert area of site in square metres]
Is the site that is the subject of the site agreement situated in a Part 4A park that is registered as a caravan park under Part 14 of the Act?
[site owner to select correct responses]
o Yes
o No
If yes, for the purposes of clause 6 of this site agreement, was the Part 4A park registered as a caravan park—
o Before 1 September 2011
o On or after 1 September 2011
Site owner's details
Full name or company name of site owner: [insert name of site owner]
ACN (or ABN if not a registered company): [insert ACN or ABNif applicable]
Address: [insert address of site owner for service of documents]
Phone number: [insert phone number of site owner including, if there is no agent acting for the site owner, for emergency contact and urgent site repairs]
Email address: [insert email address of site owner if there is no agent acting for the site owner]
Site owner's agent's details (if applicable)
Full name: [insert name of agent acting for the site owner for the purpose of the site agreement]
ACN (or ABN if not a registered company): [insert ACN or ABN of agent if applicable]
Address: [insert business address of agent for service of documents]
Phone number (including emergency contact and for urgent site repairs): [insert phone number of agent]
Email address: [insert email address of agent]
Site tenant's details
[To be completed by each site tenant that is a party to the site agreement]
Full name of site tenant: [insert name of each site tenant]
Part Part 4A - Residential Tenancies Regulations 2021 - park (**park**) name: [*insert name* of *park*] | Zoe
Address for service of documents: [insert street address of each site tenant]
Phone number: [insert phone number of each site tenant]
Email address: [insert email address of each site tenant]
Number of persons residing at the site
[Site owner to complete]
The maximum number of persons who may use the site as their principal place of residence: [insert maximum number of persons who may reside at the site]
Term of agreement
[Site owner to select the appropriate option]
☐ The site agreement is for a fixed term:
starting on: [insert start date, month, year]
ending on: [insert end date, month, year]
☐ The site agreement is a periodic agreement:
starting on: [insert start date, month, year]
Note: Under section 206H of the Act, a site owner who enters into or renews a site agreement with a site tenant must offer a fixed term site agreement for a minimum term of 5 years if the Part 4A site is situated in a Part 4A park that is registered as a caravan park under Part 14 of the Act on or after 1 September 2011.
Note: Under section 207K of the Act, if the fixed term of this agreement ends and the site tenant and site owner do not enter into a new fixed term site agreement, and the site tenant continues to occupy the site, a periodic site agreement will be created. With the exception of the rental period, the periodic site agreement is on the same terms, so far as applicable, as the terms of the preceding fixed term site agreement. Where this occurs, the site owner or site tenant may apply to the Victorian Civil and Administrative Tribunal ("VCAT") for any variations to the terms of a periodic site agreement under the Act that are necessary for or appropriate to the continuation of a periodic site agreement.
Rent [site owner to complete]
| Rent amount per week ($) | [insert rent amount] |
| Does rent include GST? | o No<br>o Yes |
| To be paid per<br>(tick one box only) | o week<br>o fortnight<br>o calendar month<br>o other [specifyregular interval e.g. quarterly] |
| Day rent is to be paid on<br>(e.g. each Thursday or the 11th of each month) | [insert day] |
Note: The site owner cannot require the site tenant to pay rent more than one month in advance.
Rent increases
Note: The site owner may increase the rent—
by either a fixed amount in accordance with a method that is specified in this agreement; or
by a non‑fixed amount; and
at intervals of no less than 12 months.
Basis of fixed amount rent increase:
The site owner may increase the rent by a fixed amount using any of the methods selected below. [Site owner to select applicable methods for calculating fixed amount increases]
Note: If rent under the site agreement is to be increased by a fixed amount, the site owner must give at least 28 days' notice of a fixed rent increase in the form prescribed under section 206SA(5) of the Act, specifying the amount of increased rent, the method used to calculate the increased rent and the date from which the increased rent is payable.
☐ Fixed percentage increase of [site owner to insert percentage] %
Where A the percentage rate entered above by the site owner.
Example: If the weekly rent is $200 per week and at least 12 months has passed since the last rent increase, the site owner may decide to increase the rent. If the fixed percentage increase is 3 per cent, the site owner may seek a rent increase of 3 per cent. This means the new weekly rent will be $206.
☐ Increase based on consumer price index (CPI)
Where—
B = the Melbourne All Groups CPI number for the month ending before the month of the rent increase; and
C = the Melbourne All Groups CPI number for the month ending 12 months before the month of the rent increase.
Example: If the weekly rent is $200 per week and at least 12 months has passed since the last rent increase, the site owner may decide to increase the rent. If the most recent All Groups CPI for Melbourne (published by the Australian Bureau of Statistics from time to time) is 102, and the number from the corresponding month in the previous year was 100, the site owner may seek a rent increase of 2 per cent of the weekly rent. This means the new weekly rent will be $204.
☐ Increase by the higher of the following: a fixed percentage increase of [site owner to insert percentage]% or CPI.
Example: If the weekly rent is $200 per week and at least 12 months has passed since the last rent increase, the site owner may decide to increase the rent. If the most recent All Groups CPI for Melbourne (published by the Australian Bureau of Statistics from time to time) is 102, and the number from the corresponding month in the previous year was 100, and the fixed amount is 3 per cent, the site owner may seek a rent increase of 3 per cent of the weekly rent. This means the new weekly rent will be $206.
☐ Increase by another method (specify below using a clearly defined formula and any specific index used).
Non‑fixed amount rent increase
If the rent has not been increased within the previous 12 months by any amount, the site owner may choose to increase rent by a non‑fixed amount.
Note: If rent under the site agreement is to be increased by a non‑fixed amount, the site owner must give at least 90 days' notice of a proposed non‑fixed rent increase in the form prescribed under section 206V(1) of the Act. If the site tenant believes the proposed non‑fixed rent increase is excessive, they may apply within 30 days of being notified of the increase to Consumer Affairs Victoria to investigate and report. Subsequent to an investigation, an application may be made to VCAT to decide whether the rent increase is excessive.
Date of rent increase
The first increase of rent is scheduled to apply on [specify dateof firstrent increase].
Note: subject to the terms of this site agreement and section 206SA(2) of the Act, the date on which rent increases are applied is at the discretion of the site owner.
9. Method of payment of rent
(site owner to tick available methods of rent payment)
☐ direct debit
☐ bank deposit
☐ cash
☐ cheque or money order
☐ BPAY
☐ Centrepay
☐ other [insert method of payment here]
Place for payment of rent (if paid in cash): [insert place of payment for cash payments]
Note: The site owner must give the site tenant information about any costs that the site tenant may incur by using a particular payment method before the site tenant consents to use the payment method. The site owner must ensure that at least one payment method that incurs no additional costs (other than bank fees or account fees payable on the site tenant's bank account) is reasonably available to the site tenant. The permissible methods of paying the rent must include Centrepay (administered by the Department of Human Services of the Commonwealth). The site owner must not take or dispose of the site tenant's goods or the Part 4A dwelling on account of unpaid rent. The site tenant is entitled to receive a receipt (if requested within 5 business days of payment of rent) or a record of the payment of rent (if requested within 12 months of payment) from the site owner.
PART B—STANDARD TERMS
Service of notices and other documents by electronic methods
Electronic service of documents must be in accordance with the requirements of the Electronic Transactions (Victoria) Act 2000;
Just because someone responds to an email or other electronic communications does not mean they have consented to the service of notices and other documents by electronic methods;
The site owner and site tenant must notify the other party in writing if they no longer wish to receive notices or other documents by electronic methods;
The site owner and site tenant must immediately notify the other party in writing if their contact details change.
Note: The site owner must complete this section before giving the agreement to the site tenant.
Does the site owner agree to the service of notices and other documents by electronic methods such as email?
(site owner to tick as appropriate)
o Yes [insert email address, mobile phone number or other electronic contact details]
o No
Does the site tenant agree to the service of notices and other documents by electronic methods such as email?
(site tenant to tick as appropriate)
o Yes [insert email address, mobile phone number or other electronic contact details]
o No
(The option to consent should be provided to each site tenant who is a party to the agreement)
Condition report
The site owner must give the site tenant 2 copies (or one electronic copy) of the condition report before the site tenant enters into occupation of the site. The condition report must specify the state of repair and general condition of the Part 4A site, including any fixtures or connections to the site, on the day specified in the report.
Within 5 business days after entering into occupation of the Part 4A site, the site tenant must return one copy of the condition report to the site owner, signed or with an endorsement either—
agreeing with the report; or
identifying parts of the report that the site tenant does not agree with.
Keys/access devices
The site owner must not charge an initial fee for the supply of a key or a device, or both if necessary, that enable the site tenant to gain vehicular access to the park.
The site owner may charge a reasonable fee for the supply of an additional or a replacement key or device requested by the site tenant. The fee for supply of an additional or replacement key is set out in Table 1.
On termination of the site agreement, the site tenant must return all keys and access devices provided by the site owner.
Additional charge for visitors
The site owner may charge the site tenant a reasonable additional charge for any visitor who stays on the Part 4A site.
The amount of any additional charge for visitors is set out in Table 1.
The site tenant may apply to VCAT for an order that the additional charge imposed is unreasonable.
Utilities, rates and taxes
The site tenant is responsible for all charges made for the supply or use of electricity, gas, water, drainage and sewerage to the site while the site tenant occupies the site, if those services are separately metered.
The site owner must not seek payment or reimbursement of any charge or cost which is more than the amount that the relevant supplier of the services would have charged to the site tenant.
The following services are supplied to the site by the site owner and are separately metered and charged according to use—
o Electricity
o Water
o Gas
o Sewerage
o Drainage
Charges for these services are set in Table 1.
The site tenant is also responsible for—
all charges in respect of the supply or use of bottled gas at the site while the site tenant occupies the site; and
all charges in respect of installation and connection of services from a supply point on the site to the home.
The site owner is responsible for—
all rates, taxes or charges payable under any Act, other than charges payable by the site tenant under this agreement;
the cost of all services to the site if those services are not separately metered;
all charges arising from a water supply service to the site (if separately metered) that are not based on the amount of water supplied or used;
all charges related to the supply or use of sewerage and drainage services to or at the site (if separately metered) that are not based on the extent of use of the services; and
excessive usage caused by a fault in the infrastructure (unless caused by any action or omission of the site tenant or a service provider).
If a site tenant or a site owner pays for anything for which the other party is liable under this clause, they are entitled to be reimbursed within 28 days of providing a written request for reimbursement attached to a copy of the account and evidence of payment.
Other fees and charges
The site owner provides the following details of any fees, charges and amounts that are not otherwise specified in this agreement, and which are payable by the site tenant under the site agreement—
(In Table 1, site owner to specify the following details for each fee or charge)
Fee or charge [specify nature of fee or charge];
Amount [specify amount];
When payable [specify occasion and/or frequency of payment];
Purpose of fee or charge [specify purpose for fee or charge];
Basis of adjustment [specify formula or other method used to vary the amount];
Circumstances of review [specify circumstances in which charges will be reviewed and adjusted].
Note: The site owner must not require payment of any amount under the site agreement if the amount has not been disclosed in the site agreement. The site owner must specify an amount that is correct at time of signing. Fees are subject to be adjusted from time to time as specified in Table 1.
Urgent site repairs
In this agreement, urgent site repairs do not include repairs to any dwelling, structure or alteration supplied to or owned by a site tenant.
In this agreement "urgent site repairs" means the repair of—
any fault or damage which makes the site unsafe, unsecure or unhabitable, including serious flood, storm, or fire damage to the site or Part 4A site, or to a structure or fixture on the site or Part 4A site that is owned by a caravan park owner or site owner;
any failure or breakdown of gas supply, electricity supply, water supply or sewerage access to, under or affecting the site;
any fault or damage which impedes safe access to the site; or
subsidence of the site.
The site tenant may cause urgent site repairs to be carried out if the site tenant has taken reasonable steps to arrange for the site owner or their agent to immediately carry out the urgent site repairs, and the site owner or their agent has not carried out the repairs.
If the site tenant has arranged for urgent site repairs to be carried out, the site tenant must give the site owner 7 days written notice of the repairs and their cost.
The site owner must reimburse the site tenant for the reasonable cost of the repairs up to $2500.
This includes any work prescribed as urgent repairs to a Part 4A site, or any structure or fixture owned by a site owner on a Part 4A site but excludes—
equipment or appliances supplied by the site tenant; and
circumstances where there is no immediate danger to health and safety and the site tenant is able to use facilities in the communal areas of the park.
Note: The site tenant may apply to VCAT for an order requiring the site owner to carry out urgent site repairs if the site tenant cannot pay the cost of the repairs, the repairs cost more than $2500 (inc. GST), or the site owner has refused or otherwise failed to pay the cost of the repairs.
Non‑urgent site repairs
The site tenant may give written notice to the site owner that repairs are required to the site or a fixture or structure on the site that is owned by the site owner.
If the site owner has not carried out the repairs within 14 days of receiving notice, the site tenant may—
apply in writing to Consumer Affairs Victoria (CAV). Upon receiving a written request, CAV may investigate and negotiate arrangements for repairs to take place if required and may provide the site tenant with a written report; or
apply to VCAT for an order requiring the site owner to carry out specified site repairs. Upon receiving an application, VCAT may make an order requiring the site owner or a suitably qualified person to carry out repairs within a specified time, or for payment of compensation.
Note: the site tenant may not apply to CAV or VCAT in relation to repairs for damage caused by the misuse or negligence of the site tenant or a site tenant's visitor.
Park rules
Ensure that any park rules are reasonable and are enforced and interpreted consistently and fairly;
Take reasonable steps to ensure all site tenants of the park comply with the park rules (if any); and
Give the site tenant at least 7 days' written notice of any proposed change in the park rules.
Park rules may be changed by notice in writing to the site tenant, provided that the site owner has consulted with all site tenants regarding the proposed changes in accordance with the Act. The site owner is taken to have consulted with the site tenants in accordance with this clause if the site owner has—
provided details of the proposed amendment to the Part 4A park rules in writing to the site tenants; and
allowed at least 14 days for the site tenants to respond in writing; and
considered and responded in writing to any written responses received from the site tenants.
A site tenant may apply to VCAT for an order declaring a Part 4A park rule to be unreasonable.
Site tenants' committee
If a site tenants' committee is formed for the park, the site tenant is entitled to participate in the committee.
not unreasonably interfere with the rights of site tenants of the park to participate in the committee; and
allow use of a facility in the common areas for meetings of the committee.
The site owner must consult with the committee about—
any proposed changes to the park rules;
any proposal to remove or substantially restrict a facility or service available within the park; and
any proposal to provide a new facility or service within the park.
The site owner is to be taken to have consulted with the site committee once they have—
provided details of the proposal to the committee;
allowed at least 14 days for the committee to respond in writing; and
considered and responded in writing to any written response received from the committee.
Assignment and Subletting
The site tenant must not assign (transfer to another person) this agreement or sub‑let the whole or any part of the site, without the written consent of the site owner.
The site owner must not unreasonably withhold their consent to an assignment of this agreement or subletting of the whole or any part of the site.
The site owner must not demand or receive a fee or payment for consent, other than reimbursement of any reasonable expenses incurred by the site owner because of the assignment or sublease.
If the site owner withholds consent to an assignment or sub‑letting, and the site tenant believes that the withholding of consent is unreasonable, the site tenant may apply to VCAT for a determination that the site owner's consent to the proposed assignment or sub‑letting is not required.
An assignment or sub‑letting is invalid without the site owner's consent, unless VCAT has determined that the site owner's consent is not required.
Note: An example of where it is unreasonable for a site owner to withhold consent to an assignment or sub‑letting is where consent is withheld based on an attribute referred to in section 6 of the Equal Opportunity Act 2010.
Access and entry by site owner or their agent
The site tenant must allow entry to the site and the Part 4A dwelling where the site owner has followed the procedures set out in this clause and the requirements of the Act.
The site owner or a person appointed in writing to act on their behalf as their agent may enter the site and the home in any of the following circumstances—
if the site tenant agrees to the proposed entry at the time entry is sought; or
if there is an emergency and immediate entry is necessary to save life or valuable property; or
if VCAT has made an order of abandonment.
If the site owner gives the site tenant at least 24 hours' written notice, the site owner may enter the site at any time between 8 a.m. and 6 p.m. on any day (except a public holiday) if—
a notice to vacate or a notice of intention to vacate the site has been given and entry is required to show the site to a prospective site tenant;
the site is to be sold or used as security for a loan and entry is required to show the site to a prospective buyer or lender;
entry is required to enable the site owner to carry out a duty under the Act or any other law;
the site owner or their agent has reasonable grounds to believe that the site tenant has failed to comply with their duties under the Act; or
entry is required to enable inspection of the site and entry for that purpose has not been made within the last 6 months.
The site owner must exercise the right of entry in a reasonable manner and must not stay on the site or in the Part 4A dwelling longer than is necessary to achieve the purpose of the entry without the site tenant's consent.
Note: The site tenant may apply to VCAT for an order for compensation if any damage is caused to the site tenant's goods on the site or the Part 4A dwelling when the site owner is exercising their right of entry.
Note: If the site owner or their agent, in exercising a right of entry, fails to comply with Division 10 of Part 4A of the Act, then the site tenant may apply to VCAT for an order restraining the site owner or their agent from exercising their right of entry for a specified period.
Sale of home
If the site tenant wants to sell the Part 4A dwelling, the site tenant is entitled to do so independently or through an agent of their choosing. The site tenant may also ask that the site owner enter into an agreement to sell the Part 4A dwelling on behalf of the site tenant.
The site owner must not—
require the site tenant to enter into an agreement for the sale of the Part 4A dwelling on behalf of the site tenant; or
obstruct or hinder the sale of the Part 4A dwelling by the site tenant.
If the site owner enters into an agreement to sell the Part 4A dwelling on behalf of the site tenant, the site owner must not charge a commission for the sale unless—
the scale or amount of commission is disclosed in this site agreement in accordance with section 206S(1) of the Act; and
the services provided by the site owner as a selling agent caused the sale.
Note: The site owner must not charge a commission if the purchaser is the site owner or a related party of the site owner, such as a family member or business associate.
The commission payable by the site tenant if the site tenant enters into an agreement with the site owner to sell the Part 4A dwelling on behalf of the site tenant is set out in Table 1.
Termination of the site agreement
If the site tenant is yet to enter into occupation or use of the site, they may give a notice of termination to the site owner on the grounds that the site is unsafe, not legally available for use as a Part 4A site, or otherwise unavailable for occupation.
This agreement may be terminated at any time—
by written agreement of the site owner and site tenant;
if the site tenant vacates the site with the consent of the site owner. The parties acknowledge that if the site owner consents to the site tenant vacating the site, the site owner cannot revoke that consent.
If this is fixed term site agreement, at or after the end of the term of this agreement the site tenant may terminate this agreement if they have provided the site owner with a notice of intention to vacate in accordance with the Act (with no less than 28 days' notice) and vacate the site on or after the termination date specified in the notice of intention to vacate.
If this is periodic site agreement, the site tenant may terminate this agreement at any time if they have provided the site owner with a notice of intention to vacate in accordance with the Act (with no less than 28 days' notice) and vacate the site on or after the termination date specified in the notice of intention to vacate.
The notice period for a notice of intention to vacate is reduced to 14 days if the site tenant—
has received a notice to vacate from the site owner; or
needs to vacate the site to receive special or personal care; or
has accepted an offer of accommodation from Homes Victoria or a registered housing agency; or
needs to vacate the site to access temporary crisis accommodation.
The site tenant may at any time serve the site owner with a notice of intention to vacate (with no less than 14 days notice) if the site owner—
fails to comply with an order of VCAT following a breach of duty notice; or
commits successive breaches of the same duty provision.
If this is a fixed term site agreement, at or after the end of this agreement, the site owner may terminate this agreement if they have given the site tenant a notice to vacate in accordance with the Act and with no less than 365 days' notice. The site owner may retake possession of the site after the site tenant vacates the site on or after the termination date specified on the notice to vacate. The site owner may be able to apply to VCAT for a possession order if the site tenant does not give up vacant possession at the conclusion of the term of the agreement.
Regardless of whether this is a fixed term or a periodic site agreement, the site owner may in certain circumstances serve the site tenant with a notice to vacate if the site tenant—
recklessly causes serious damage to the site, the park or any facilities in the park including safety equipment; or
endangers any person in the Part 4A park, the site owner or any contractor or employee of the site owner; or
uses threats and intimidation against the site owner or any employee of the park; or
seriously disrupts any other person's quiet enjoyment of the park; or
fails to comply with an order of VCAT following a breach notice; or
commits successive breaches of the same duty provision; or
uses the site for an illegal purpose; or
assigns or sublets the site without the site owner's consent.
The site owner may apply to VCAT for an abandonment order terminating the agreement if they believe the site tenant has abandoned the site.
Variation of the site agreement
The site owner or the site tenant may apply to VCAT for an order reducing the term of this agreement. VCAT can make an order reducing the term if it is satisfied that the party seeking the reduction would suffer severe hardship if the term was not reduced, and this hardship is greater than the hardship the other party would suffer if the term was reduced.
If any party to the site agreement or any other resident of the site has been or is being subjected to family violence by any party to the site agreement, or is a protected person under a personal safety intervention order under section 67 of the Personal Safety Intervention Orders Act 2010 made against a party to the site agreement, then they may apply to VCAT for an order to terminate the site agreement and requiring the site owner to enter into a new site agreement. If VCAT makes an order terminating the site agreement due to family violence, it may also make orders relating to liability for rent, repairs or charges for services.
PART C—DUTIES
A person to whom a duty is owed under a duty provision, or that person's agent, may give a breach of duty notice to a person in breach of that duty. The breach notice must comply with the requirements of the Act. For more information, visit the Consumer Affairs Victoria website.
Use of the site and park
The site tenant must—
(a) pay the rent, and all fees and other charges agreed with the site owner on the due dates and in the agreed manner set out in this agreement;
(b) only use the site for residential purposes unless the site tenant has obtained the site owner's permission to use the site for non‑residential purposes;
(c) use the site, the park and the facilities in the park properly and ensure that their visitors do the same; and
(d) comply with the park rules made from time to time in accordance with the Act.
The site tenant must not—
(a) use the site for illegal purposes; or
(b) do anything which interferes with the privacy and peace and quiet of other occupants of the park or the proper use and enjoyment of the park by other occupants of the park; or
(c) allow more than the number of persons agreed with the site owner (as set out in this agreement) to reside on the site.
(a) provide the site tenant with 24‑hour vehicular access to the park and to the site;
(b) provide the site tenant with access during all reasonable hours to the common areas which the site tenant is entitled to access under the terms of this agreement;
(c) keep the common areas, facilities, gardens, roadways, paths and recreation areas in the park clean and in a safe condition; and
(d) arrange for the collection of garbage of site tenants and other garbage from the park.
The site owner must not, except in accordance with the Act—
(a) unreasonably restrict or interfere with the site tenant's privacy, peace and quiet or proper use and enjoyment of their home, site and communal facilities; or
(b) unreasonably restrict or interfere with the site tenant's occupation of their home.
Repair
The site tenant must—
(a) keep the site in a reasonably clean condition;
(b) keep the home in a condition that is in good repair, safe to occupy, and which does not pose a health risk; and
(c) maintain the site and the home in a manner and condition that does not detract from the general standard set by the site owner from time to time; and
(d) at the end of the site agreement, leave the site, as far as practicable, reasonably clean and tidy and in the same condition as at the date the site tenant first occupied the site; and
(e) promptly report to the site owner any damage to, or breakdown of, facilities within the common areas of which the site tenant has knowledge.
If any damage (other than fair wear and tear) is caused to the site or any facility in the park by the site tenant or any visitor of the site tenant, then the site tenant must—
(f) repair the damage; or
(g) notify the site owner of the damage and pay compensation for the damage to the site owner.
(a) keep the common areas in a clean and safe condition;
(b) when repairing or renovating any facilities in the common areas, minimise inconvenience and disruption to the site tenant and, if necessary, provide temporary substitute facilities;
(c) as soon as practicable repair any damage or breakdown reported by the site tenant; and
(d) maintain the site, including any structures or fixtures on the site owned by the site owner, in good repair.
Modifications
The site tenant must not without the site owner's written consent—
(a) install any fixtures in the site or the park;
(b) erect any structure other than the home on the site or in the park; or
(c) make any alternations, renovations or additions to the site or the park.
PART D—ADDITIONAL TERMS
List any additional terms to this agreement. The terms listed must not exclude, restrict or modify any of the rights and duties set out in in the Act, and the site agreement must not include any prohibited terms (within the meaning of the Act). It is an offence to include a prohibited term in a site agreement.
Prohibited terms are specified in the Act and the Residential Tenancies Regulations 2021.
Some examples of prohibited terms include terms that—
require the site tenant to take out insurance;
exempt the site owner from liability for an act of the site owner or a person acting on their behalf;
provide that a site tenant is liable to pay extra rent or a penalty for contravening the site agreement;
provide for a rent discount or rebate for not contravening the agreement; or
require any party to the agreement to bear costs incurred by the other party for preparing the agreement.
Additional terms must also comply with the Australian Consumer Law. For example, additional terms cannot be unfair terms. Contact Consumer Affairs Victoria on 1300 55 81 81 for further information or visit unfair contract terms at the Consumer Affairs Victoria website.
If additional space is required, please attach a separate sheet. Both the site tenant and site owner should sign and date all attachments.
(Site owner to insert additional terms if required)
PART E—EXECUTION
By signing this agreement, the site owner and site tenant agree to be bound by its terms and conditions. The document may also be signed by an electronic method in accordance with the Electronic Transactions (Victoria) Act 2000.
Site owner
Name of site owner: [insert name of site owner]
Executed by: [if site agreement is not executed by site owner,insert name of authorised agent of site owner]:
Signature: [insert signature of site owner]
Witness: [insert name of witness]
Signature: [insert signature of witness]
Date signed: [insert date of signing]
Site tenant
Note: Each site tenant who is a party to the agreement must sign and date here.
Name: [insert name of site tenant]
Signature: [insert signature of site tenant]
Witness: [insert name of witness]
Signature: [insert signature of witness]
APPENDIX: TABLE 1—OTHER FEES AND CHARGES
See clause 15 of this site agreement.
Fee or charge
Amount
When payable
Purpose of fee or charge
Basis of adjustment
Circumstances of review
Form 17
(Section 206I(2))
(Regulation 74)
COOLING OFF PERIOD UNDER SECTION 206J OF THE RESIDENTIAL TENANCIES ACT 1997
A cooling off period gives you time to change your mind after signing a contract.
You may end this site agreement within 5 business days after signing it by providing written notice to the site owner. Once you give notice the contract is treated as if it was never entered into by you or the site owner or the site owner's agent. This means, for example, that if you sign the contract at 4.30 p.m. on Monday, you may provide notice of cooling off until 4.30 p.m. on the next Monday. You do not count weekends or public holidays within that period.
You must give the site owner, or their agent, written notice that you plan to end the agreement. You should keep a copy of your notice. This notice must be given to the site owner (or their agent) or left at the address for service of the site owner as listed in the site agreement. It is not enough to provide this notice verbally.
If you end the agreement in this way you will be entitled to a refund of all money paid except for $100.
For further information visit the renting section of the Consumer Affairs Victoria website at consumer.vic.gov.au/renting or call
1300 558 181.
Form 18
(Section 206JB)
(Regulation 75)
site agreement applicants Prescribed statement of information
Discrimination is treating, or proposing to treat, someone unfavourably because of a personal attribute. Discrimination is also imposing an unreasonable requirement, condition or practice that disadvantages persons with a personal attribute.
In Victoria it is unlawful to discriminate against someone in relation to certain personal attributes. This means site owners and their agents cannot refuse you accommodation or discriminate during your residency on the basis of personal attributes protected by law. The following is a list of some protected attributes that are sometimes discriminated against in the rental market—
These personal attributes are protected by law and extend to agreements under the Residential Tenancies Act 1997 (the Act). It is against the law for a site owner or their agent to treat you unfavourably or discriminate against you when you are applying for a Part 4A site, occupying a Part 4A site or leaving a Part 4A site.
Discrimination on the basis of any of these personal attributes may contravene Victorian laws including the Act, the Equal Opportunity Act 2010 (the Equal Opportunity Act), and a range of Commonwealth Acts including the Age Discrimination Act 2004, the Disability Discrimination Act 1992, the Racial Discrimination Act 1975 and the Sex Discrimination Act 1984.
In some limited circumstances, discrimination may not be unlawful, including accommodation provided for children, shared family accommodation, and student accommodation. For more information, contact the Victorian Equal Opportunity and Human Rights Commission (VEOHRC).
Scenarios and examples of unlawful discrimination in applying for a Part 4A site
Refusing your application because of your ethnicity.
Processing your application differently by not giving your application to the owner because you have a disability or because of your race.
Offering you the property on different terms by requiring a higher rent because of your age.
Refusing to provide accommodation because you have an assistance dog, requiring you to keep your assistance dog away from the Part 4A site, or charging you extra for an assistance dog.
Scenarios and examples of unlawful discrimination when occupying or leaving a site
Stopping you from accessing a benefit or facility that is associated with the accommodation (e.g. a shared amenity such as a games room).
Refusing to allow you to make reasonable alterations or modifications to the site to meet your needs if you have a disability.
Extending or renewing your agreement on less favourable terms than your original agreement based on your protected attributes (e.g. due to a disability).
The examples listed and similar actions could contravene the Act, the Equal Opportunity Act, or the Commonwealth Acts.
Unlawful discrimination is also an offence under the Act. If a site owner or agent is found to have unlawfully discriminated against you and you have suffered loss as a result, you may apply to VCAT for an order for compensation under section 210AA of the Residential Tenancies Act online at https://www.vcat.vic.gov.au/ or by calling 1300 018 228.
If you would like advice about unlawful discrimination in relation to an application for a site agreement you may call Victoria Legal Aid on 1300 792 387.
If you feel you have been unlawfully discriminated against when applying for a Part 4A site, or once you have occupied a Part 4A site, you or someone on your behalf may make a complaint to the VEOHRC at https://www.humanrightscommission.vic.gov.au/ or by calling 1300 292 153.
Form 19
(Section 206O(1B))
(Regulation 79)
condition report—PART 4A SITE
This condition report must be completed at the start of every Part 4A site agreement. It is important that the site tenant (tenant) completes this report in detail as it records the state of the site at the start of the agreement.
Keep the condition report in a safe place. It will help to resolve disputes over cleaning, damage, safety or missing items at the end of the agreement.
Take photos that show the condition of the site. Photos should be taken at the beginning and end of the agreement.
The tenant and Part 4A site owner (site owner) should sign and date all extra pages.
Tenants may fill in a condition report and give it to the Part 4A site owner if they are not given one.
At the start of the Part 4A site agreement—At the start of the agreement and before the tenant moves into the Part 4A site, the site owner or their agent must—
give 2 copies of the signed report to the tenant to fill in their part (or one copy if sending electronically).
At the start of the agreement, tenants must fill in, sign and date the condition report within 5 business days after moving in. A completed report may help the tenant verify the condition of the site, if there is a later dispute about the tenant's responsibility for damage or cleaning.
When filling out the condition report the tenant should—
include comments where they disagree with the description of an item and note anything which seems unsafe, insecurely fixed or needs repair; and
Note: where the condition report lists something needing repair, this provides the site owner with written notice of the issue. If the site owner does not carry out the repairs within a reasonable period of time, a tenant may apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order requiring the repairs to be carried out.
take photos that show the condition of items—especially if the site tenant does not agree with what is on the form. Identify the location at which the photo is taken, including the date, and send a copy to the site owner or their agent together with the amended condition report; and
tell the site owner or their agent about any defect that could be a threat to safety. For more information on reporting safety issues, see Moveable Dwelling Guide or www.consumer.vic.gov.au/renting.
Correcting a condition report—Tenants may not be able to see if all of the items in the condition report are working when they fill in the report. If they subsequently find that something is not working or in poor repair, tenants may apply to VCAT to correct the report. This must be done within 30 days after the start date of the agreement. VCAT may order that the condition report be amended.
At the end of the Part 4A site agreement—At the end of the Part 4A site agreement, the site owner or their agent must:
complete the final inspection and fill in the condition report within 10 days after the end date of the agreement and give the site tenant an opportunity to attend the inspection if possible.
allow for fair wear and tear as this does not count as damage caused by the site tenant.
7 Date of condition report [*insert date the *site owner/agent has prepared Parts A, B and C of this report]
Address of site [insert address of site]
Site owner's details [insert full name of site owner]
***Agent's details [insert full name/company name of an agent representing the site owner]
Site tenant's details [insert full name of site tenant]
Each site tenant that is a party to this specific site agreement should sign this condition report.
Note: Site owners, their agents and site tenants should take photos of the site. They should be taken close-up to show the detail regarding the structure, fixtures or fittings being photographed and at a distance for perspective. Photos should be dated, labelled and attached to this condition report, in hard copy or electronically; they should identify the location. Photos may be useful in a dispute about the condition of the site.
PART B—START OF SITE AGREEMENT CONDITION REPORT
The site owner or their agent must list each feature of the site including any appliances, fixtures or fittings supplied on or with the site.
The *site owner/ *agent must provide instructions to the site tenant to:
indicate if the site tenant agrees or disagrees with the site owner's or their agent's assessment; and
provide comments against each item if the site tenant disagrees or considers that something is unsafe or wants to add more details; and
provide any photos taken by the site tenant to support the site tenant's assessment.
For each feature, appliance, fixture or fitting, the site owner or their agent must leave adequate space for the site tenant to—
agree or disagree with the site owner's or their agent's assessment of the item; and
For each feature, appliance, fixture or fitting, the site owner or their agent must note whether the item is clean, undamaged, and working.
For each feature, appliance, fixture or fitting, the site owner or their agent may include additional comments or photos in relation to the state of the item. If they are unable to test whether a particular appliance is in working order, for example, due to an absence of electricity, they should write 'unable to assess'.
PART C—SIGNATURES
***Site owner/***agent
*Signature of *site owner/*agent [insert signature of *site owner/ *agent]
Site tenant
Note: Any tenant who is a party to the site agreement must sign this report.
I have read the *site owner's/*agent's report and agree except where I have commented in Part B of this report.
Signature of site tenant [insert signature of site tenant]
Insert the signatures of any additional site tenants and the date of signing on this page, or at the back of the condition report.
Note: Site tenants should return one copy to the site owner and keep the other copy in a safe place.
PART D—END OF SITE AGREEMENT CONDITION REPORT
Date of condition report [*insert date the *site owner/agent has preparedPart Dof this report]
This part of the report is to be completed by the site owner or their agent within 10 days after the end of the agreement.
The site owner or their agent must complete this part of the condition report in the presence of the site tenant, or give the site tenant a reasonable opportunity to be present when it is completed.
The site owner or their agent must list each feature of the caravan or site and any appliances, fixtures or fittings supplied on or with the site, including any that are listed in the agreement under Part B.
For each feature, appliance, fixture or fitting supplied on or with the site, the site owner or their agent must note whether the item is clean, undamaged, and in working condition. If the status of any feature, appliance, fixture or fitting has changed, the site owner or agent is advised to make a comment and take pictures.
Form 20
(Section 206SA(5))
(Regulation 80)
Notice of Site rent increase—fixed amount
The site owner of a Part 4A site must use this form to notify the site tenant (tenant) of a rent increase. This form applies where the parties have a site agreement that allows the rent to be increased by a fixed amount. For example, the agreement may provide for a rent increase of 2% each year.
PART A—INFORMATION FOR THE TENANT
The site owner must give the tenant at least 28 days notice of any rent increase.
The site owner must not increase the rent more than once every 12 months.
Address of site [insert site address]
Tenant's details
This notice is given to [insert tenant's name]
Include the names of all tenants that are a party to the site agreement.
Site owner details
Name of site owner [insert site owner's name—cannot be the agent's name]
Address of site owner for the purpose of serving documents [insert site owner's address—can be the agent's address]
Contact details of site owner or agent
Rent increase
New rent amount ($) [insert rent] per *week/*fortnight/*calendar month
Method used to calculate rent increase [insert method used to calculate rent increase based on the method indicated in the site agreement]
Delivery of this notice
†🞏 by email (if consent has been provided by the tenant)
Tenant's postal or email address [insert postal or email address]
Sch. 1 Form 21 amended by S.R. No. 123/2025 reg. 18.
Form 21
(Section 206V(1))
(Regulation 82)
Notice of proposed Site rent increase—non‑fixed amount
The site owner must use this form to notify the site tenant (the tenant) of a proposed rent increase. This form applies where the parties have a site agreement that does not specify a fixed increase, or where a new site agreement is proposed.
INFORMATION FOR THE TENANT
The site owner must give you at least 90 days notice of a proposed rent increase by a non-fixed amount.
This notice may only provide for one rent increase.
The notice must include the method by which the rent increase was calculated. The rent increase cannot be greater than the amount calculated using this method.
The site owner must not increase the rent more than once every 12 months.
You may apply to the Director of Consumer Affairs Victoria to review the proposed increase if you consider it to be excessive. This is free. You may apply by filling in the section 'Rent increase investigation' (below) and giving a copy to Consumer Affairs Victoria. An application must be made in writing within 30 days after the notice is given.
The Director will then investigate the increase and provide a report.
You may also apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order declaring the proposed rent amount to be excessive. This application must be made within 30 days after receiving the Director's report. You will need to pay the increased rent amount from the date provided on this notice or 110% of the rent immediately before the rent increase (whichever is lower) until VCAT decides otherwise.
Note: you will need to satisfy VCAT that you have reasonable grounds to apply.
For further information visit the renting section of the Consumer Affairs Victoria website at consumer.vic.gov.au/renting or call
1300 55 81 81.
DETAILS
Address of site [insert address]
Tenant's details
This notice is given to [insert tenant's name]
Include the names of all tenants that are a party to the site agreement.
Site owner details
Name of site owner [insert site owner's name—cannot be the agent's name]
Address of site owner for the purpose of serving documents [insert site owner's address—can be the agent's address]
Contact details of site owner or agent
Proposed rent increase
New rent amount ($) [insert rent] per *week/*fortnight/*calendar month
Method used to calculate rent increase [insert method, for example 'Consumer Price Index', used to calculate rent increase. Provide details of the process and calculation used to reach new rent amount]
Delivery of this notice
†🞏 by email (if consent has been provided by the tenant)
Tenant's postal or email address [insert postal or email address]
Rent increase investigation—for tenants
A request for investigation by the Director of Consumer Affairs Victoria must be made in writing.
You may apply for an investigation by ticking the box below, writing your daytime telephone number and posting a copy of this form to Director of Consumer Affairs Victoria, GPO Box 123 Melbourne 3001, or by emailing it to renting@justice.vic.gov.au
†🞏 Yes, *I/*we the site tenant/s wish to apply for a rent increase investigation.
Tenant daytime telephone number [insert telephone number]
Form 22
(Section 207ZK(a))
(Regulation 89)
Notice to VACATE to PART 4A SITE TENANT
INFORMATION FOR PART 4A SITE TENANTS
This is a notice to vacate. It tells you that the site owner wants you to move out on a certain date. You can find details of this date in clause 8 'Termination date', below.
Challenging this notice—You may be able to challenge this notice at the Victorian Civil and Administrative Tribunal (VCAT). Reasons to challenge notices to vacate include—
you believe you were given this notice due to unlawful discrimination or because you tried to exercise your rights as a site tenant; or
you have experienced family or personal violence and this caused the behaviour listed in the notice to vacate, in which case, you should apply to VCAT within 30 days after the notice has been given.
Specific timeframes may apply to certain reasons to challenge a notice. You may also challenge the validity of the notice if the site owner applies to VCAT for a possession order.
Possession orders and warrants—Site owners or mortgagees must give you the appropriate notice to vacate before they apply to VCAT for a possession order.
If you do not vacate on the date stated in the notice, the site owner or mortgagee may apply to VCAT asking for an order requiring you to leave (also known as a possession order). VCAT will notify you of the hearing date for this application so that you can attend. You are encouraged to attend the hearing.
At the hearing, VCAT decides whether the site owner or mortgagee was entitled to give you a notice to vacate. VCAT will make a possession order if it is satisfied that it is reasonable and proportionate to do so. VCAT may consider whether the notice to vacate was given in response to the act of a person who has subjected you to family or personal violence.
VCAT decides if you must leave the site and on what date that should occur. You may ask for more time on the site if you will be in hardship.
Site owners or mortgagees cannot personally use force to remove you if you refuse to leave the property. Only Victoria Police can carry out a forcible eviction, and only when they are acting on a VCAT order (a warrant for possession).
Seeking advice—If you think you have grounds to challenge a notice to vacate at VCAT you should seek advice immediately by contacting one of the community legal organisations listed on the Consumer Affairs Victoria website. For further information visit the renting section of the Consumer Affairs Victoria website at consumer.vic.gov.au/renting or call 1300 558 181.
Address of site [insert address of site]
Site tenant details [insert full name of each site tenant]
**Site owner's/mortgagee's details
†🞏 the site owner
†🞏 the mortgagee of the park
†🞏 the land owner, who is not the site owner
Full name of *site owner/*mortgagee/*land owner (this cannot be the agent's name) [*insert *site owner's/*mortgagee's/**land owner's full name]
*Site owner's/*mortgagee's/*land owner's address for serving documents (this can be the agent's address) [*insert *site owner's/*mortgagee's/**land owner'saddress]
Termination date
the proposed method of delivery and the date the site tenant is expected to receive the notice.
I am giving you this notice for the following reason—
[Insert the relevant reason, section number of the Act. The site owner, mortgagee or land owner must also explain why the notice has been given. It is not enough to quote from the reasons on the information sheet; this must be accompanied by specific details. VCAT may find a notice to vacate invalid where it does not provide enough details or, where required by the Act, if it is not accompanied by the form of documentary evidence approved by the Director of Consumer Affairs Victoria.]
†🞏 by email (if consent has been provided by the site tenant)
Site tenant's postal or email address [insert postal or email address]
*Signature of site **owner/*mortgagee/land owner/agent
Signature of *site owner/*mortgagee/*land owner/*agent [*insert signature of *site owner/*mortgagee/*land owner/agent]
Name of *site owner/*mortgagee/*land owner/*agent [*insert name of *site owner/*mortgagee/*land owner/agent]
Form 23
(Section 361(b))
(Regulation 91)
SHERIFF'S NOTICE OF RETAINED PERSONAL DOCUMENTS
The personal documents described below—
[insert description of personal documents]
which were left by [insert name of former resident]
in a caravan at [insert name and address of caravan park]
are being stored by the Sheriff at [insert Sheriff's storage address]
for a period of 90 days from [insert date].
It is intended to dispose of the personal documents at the end of this 90‑day storage period.
A former resident, or any other person who gives satisfactory evidence of a right to the documents, may reclaim these documents before they are disposed of. To do so, a person must pay to the Sheriff any reasonable costs involved in removing and storing these documents; and publishing this notice.
Persons wishing to claim documents may contact one of the community legal organisations listed on the Consumer Affairs Victoria website at consumer.vic.gov.au/renting for advice or assistance.
Form 24
(Section 368(3))
(Regulation 92)
NOTICE TO LEAVE TO RESIDENT OF MANAGED PREMISES OR RESIDENT'S VISITOR
PART A—INFORMATION FOR THE RESIDENT/VISITOR
If you are a resident
This notice suspends your right to live in the managed premises.
After receiving this notice, you must leave the premises immediately.
It is an offence for you or your visitor to fail to leave the property, or return to the property, during the suspension (see sections 369 and 372 of the Residential Tenancies Act 1997 (the Act)).
You may arrange with the manager of the managed premises for someone to collect your personal items from the premises. This includes things you might need during the suspension, such as food, clothing and medicine, or evidence for a VCAT hearing.
When you may return
If the manager does not apply to the Victorian Civil and Administrative Tribunal (VCAT), you may return at the end of 2 business days from the date of this notice, which is: [insert date that suspension ends] This date cannot be more than 2 business days from the date of this form.
If the manager applies to VCAT you must not return until after VCAT hears and decides that application.
You are required to pay rent for the duration of the suspension unless VCAT finds that you should not have been given this notice. If that happens, any rent you pay during the suspension must be reimbursed to you in addition to reasonable expenses you incur during the suspension.
If you receive this notice, you should contact VCAT on 1300 018 228 to determine whether an application to VCAT to terminate your residency has been made.
Attending your VCAT hearing
If the manager of the premises applies to VCAT for an order terminating your residency, it is important that you attend your hearing and get legal advice.
VCAT cannot make an order terminating your residency unless it determines that it is reasonable and proportionate to do so, having regard to all of the circumstances. You might be able to find a lawyer to represent you at this hearing (see Getting Help).
Getting Help
Consumer Affairs Victoria may provide you with more information about protecting your rights by calling 1300 558 181. You may also seek legal advice and representation from one of the community legal organisations listed on the Consumer Affairs Victoria website. For further information visit the renting section of the Consumer Affairs Victoria website consumer.vic.gov.au/renting.
If you require crisis accommodation, call the 24-hour statewide toll free number 1800 825 955 for assistance.
If you are a visitor who is given this notice
It is an offence—
to remain on the premises after being given the notice
(section 369 of the Act); or
to enter or re-enter the premises while the suspension is in force (section 372 of the Act).
PART B—INFORMATION FOR THE MANAGER
The manager of a managed premises must use this form to instruct the resident of a managed premises or the resident's visitor to leave.
The definition of manager includes residential rental provider, rooming house owner, caravan park owner and Part 4A park owner.
The manager must only give this form if they have reasonable grounds to believe that the resident or visitor has committed a serious act of violence on the premises or the safety of any person on the managed premises has been endangered or that the resident has caused, counselled or permitted their visitor to do the same.
It is an offence to give this notice without reasonable grounds.
This form must be given as soon as it is safe to do so.
This notice cannot be given if a notice to vacate has already been given under sections 91ZJ, 142ZC, 206AR or 207X of the Act in respect of the same act or omission.
The manager must not give the resident this notice for the actions of their visitor in instances of family violence (i.e. where the violence or threat to safety is family violence and the visitor is a family member of the resident).
The manager may apply to VCAT for an order to terminate the residency right or site agreement before the end of 2 days after the suspension.
PART C—NOTICE
This notice is given to
†🞏 the resident
†🞏 the resident's visitor
Address of managed premises at [insert address]
Name of *resident/*visitor [insert name of resident/visitor]
Address for service of documents [insert address for service of documents]
Contact details
Business hours [insert business hours phone number of resident/visitor]
After hours [insert after hours phone number of resident/visitor]
Email address [insert email address of resident/visitor]
Name of manager [insert name of manager]
Address for service of documents [insert address for service of documents]
Contact details
Business hours [insert business hours phone number of manager]
After hours [insert after hours phone number of manager]
Email address [insert email address of manager]
Reason to leave
As the manager I give you notice to leave the premises immediately because I have reasonable grounds to believe that—
†🞏 you have committed a serious act of violence on these premises;
†🞏 you have placed another person on the premises in danger;
†🞏 you have caused, counselled or permitted your visitor to commit a serious act or violence on the premises;
†🞏 you have caused, counselled or permitted your visitor to commit an act that has placed another person on the premises in danger.
Further details [manager to insert a brief explanation of the reason for giving this notice]
I will give written notice to the Principal Registrar of VCAT of the fact that I have issued a notice to leave by the end of the next business day after I give you this notice.
Delivery of this notice
This notice has been sent on [insert date notice sent]—
†🞏 by email (if consent has been provided by the resident/visitor)
Signature of manager [insert signature of manager]
Date of notice [insert date]
Form 25
(Section 505B)
(Regulation 97(1))
NOTICE OF FORMAL AFFILIATION OF PREMISES WITH SCHOOL OR INSTITUTION PROVIDING EDUCATION AND TRAINING
TAKE NOTICE THAT under section 21(1) of the Residential Tenancies Act 1997 (the Act) the residential premises at [insert address of premises]
are formally affiliated with [insert name of school or institution].
AND FURTHER TAKE NOTICE THAT the provisions of the Act do not apply to a residential rental agreement or room in respect of the residential premises.
[insert name of school council/governing body]
*school council/governing body of
*school/institution
[insert date]
Schedule 2—Criteria to be considered by school or institution before entering affiliation agreement
Regulation 9
Whether or not the owner or operator of the residential premises intends to provide any of the following services to persons accommodated in the premises—
(a) a tutorial system for residents to complement the teaching of the school or institution;
(b) pastoral care, chaplains, mentors, or counsellors;
(c) meals;
(d) opportunities for a range of social and cultural events and activities that students or staff may attend or participate in.
Whether prospective persons to be accommodated in the residential premises are primarily—
(a) persons enrolled at the school or institution; or
(b) members of staff of the school or institution.
Whether the owner or operator of the residential premises intends to provide residents with a written statement, before they sign an agreement for accommodation in the premises, outlining the facilities and the services that are included in the amount to be paid to the owner or operator for accommodation.
Whether the owner or operator of the residential premises intends to have available in written form and for inspection on the premises to residents at no charge, the current terms and conditions for occupancy relating, but not limited, to the following matters—
(a) the amount paid by residents for accommodation including facilities and services;
(b) increases in amounts paid for accommodation;
(c) the payments of any bonds or deposits relating to accommodation;
(d) repairs to the premises;
(e) termination of the agreement for accommodation.
Whether the owner or operator of the residential premises intends to have a written agreement for accommodation with every resident on the premises, which includes the terms and conditions of occupancy.
Whether, on signing an agreement for accommodation, the owner or operator of the residential premises intends to provide every resident with a package of written information containing—
(a) the terms and conditions for occupancy including house rules; and
(b) general first aid information and any emergency evacuation plan; and
(c) any dispute resolution options and procedures; and
(d) information about any compliance monitoring system that reflects the criteria in this Schedule, including any website where results of compliance are published.
In the case of a dispute between a resident and the owner or operator of the residential premises, whether the owner or operator of the residential premises—
(a) has a system for responding to complaints by residents that is timely, treats residents with respect and ensures that residents have an opportunity to be heard in relation to a dispute; and
(b) intends to refer a dispute that cannot be resolved to an external dispute resolution service.
Whether the owner or operator of the residential premises has an emergency evacuation plan for the premises and has displayed the plan on the back of every door and in all common areas in the premises.
Whether the owner or operator of the residential premises has a compliance monitoring system in place that reflects the criteria in this Schedule.