13Internal review

13 Internal review

(1) The Board must ensure that an internal review procedure for decisions to grant or refuse loans is developed and applied by the Corporation. (2) The internal review procedure is required to be transparent, robust and fair. Specifically, the internal review procedure: (a) will require the internal review to be carried out by a person who was not the primary decision‑maker in the original decision; (b) will require the decision on the internal review to be made by an officer within the Corporation who was not the primary decision‑maker in the original decision (who may be the same person referred to in paragraph (a)); and (c) must be consistent with principles of procedural fairness.