224Action by Commission in relation to complaints

224 Action by Commission in relation to complaints (1) The Commission must consider any report regarding the investigation of a complaint under section 223(1) given to the Commission by the Director.

Racing and Wagering Act 2024 104 (2) The Commission may, after considering the report, do the following: (a) take no action over the complaint if satisfied that: (i) there are no grounds or evidence to justify taking action; or (ii) the complaint does not warrant taking action; or (iii) the complaint was satisfactorily settled by the parties to the complaint; (b) issue a direction to a licensee to take specified action to resolve the complaint; (c) declare a wager to be void or valid; (d) schedule a hearing under section 232; (e) take disciplinary action if satisfied that there are grounds to do so. (3) The Commission must give a decision notice of the decision or action under subsection (2) to the parties to the complaint.