222Investigation of complaint to Commission

222 Investigation of complaint to Commission (1) The Director may, on behalf of the Commission, investigate a complaint lodged with the Commission under section 221(2).

Racing and Wagering Act 2024 103 (2) The Director may refuse to investigate a complaint if satisfied that: (a) the complaint is trivial, frivolous or vexatious; or (b) in the case of a complaint by a customer against a licensee – the customer has not raised the complaint with the licensee; or (c) no grounds exist for the complaint. (3) The Director must give the parties to the complaint written notice if the Director refuses to investigate the complaint for a reason mentioned in subsection (2). (4) The parties to a complaint being investigated by the Director may submit a written response regarding the complaint with the Director within the time specified by the Director in the written notice.