221Lodging complaints

221 Lodging complaints (1) A complaint in relation to an on-course bookmaker licensee's handling of a wager, must be lodged with the steward of the racecourse where the on-course bookmaker was located when the wager was made. (2) A complaint in relation to any matter other than a complaint specified in subsection (1) must be lodged with the Commission. (3) A complaint must be lodged within: (a) 14 days after the person became aware of the matter giving rise to the complaint; or (b) any later time, up to 2 years after the matter occurred, that is allowed by the Commission.