213Power to close account

213 Power to close account (1) The Commission may, on application by a person or its own initiative, issue a direction to a licensee to close the account of a person, either permanently or temporarily, if satisfied that: (a) the person is engaged in unsafe wagering or should be protected from unsafe wagering; or (b) the person demonstrates little or no understanding of (2) Before making a direction under subsection (1), the Commission must consider the following factors: (a) whether the person displays a lack of understanding of how to wager, how wagers are settled or the terms and conditions of a wager; (b) whether the person made unsuccessful complaints displaying a similar lack of understanding; (c) whether the person has multiple accounts with different licensees and has made unsuccessful complaints displaying a similar lack of understanding with those licensees; (d) whether the person displays the behaviour of a problem gambler; (e) any other factor the Commission considers relevant. (3) A direction under subsection (1) may be made in relation to a group of licensees. (4) The direction must include the following information: (a) the name of the person whose account is to be closed; (b) the reason for closing the account; (c) the name of the licensee or licensees; (d) the action to be taken by the licensee in relation to the account. (5) The direction must be given to: (a) the licensee and all other betting exchange licensees and sports bookmaker licensees; and (b) the person whose account is to be closed.