156Communications with customers

156 Communications with customers (1) This section applies to wagering licensees. (2) The licensee must not conduct wagering with a customer who is physically present with the licensee's employees or agents, unless: (a) the customer is at premises operated by the licensee at a racecourse with the consent of the race club responsible for the racecourse; or (b) the licensee also holds a licence under the Totalisator Licensing and Regulation Act 2000. (3) All telephone communications to conduct wagering with a customer by the licensee must be conducted at the licensee's premises in the Territory, unless the licensee also holds a licence under the Totalisator Licensing and Regulation Act 2000. (4) The Commission may, by written notice, grant a waiver from subsection (3) for a specified temporary period if satisfied that: (a) a natural disaster, emergency or other event determined by the Commission prevents the licensee from initiating or receiving communications in the Territory; and (b) the waiver is necessary to allow the licensee to maintain customer service.