Public Health (Tobacco and Other Products) Regulations 2024
96Mandatory marking—consumer contact telephone number
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96 Mandatory marking—consumer contact telephone number
(1) The primary packaging of a tobacco product must display a consumer contact telephone number for the entity in Australia: (a) who packaged the product; or (b) on whose behalf it was packaged. (2) The secondary packaging of the tobacco product may display a consumer contact telephone number for the entity in Australia: (a) who packaged the product; or (b) on whose behalf it was packaged. Requirements for consumer contact telephone numbers (3) The consumer contact telephone number: (a) must be an Australian telephone number that is in service; and (b) must be printed: (i) in the typeface known as Lucida Sans; and (ii) no larger than 3 mm in size; and (iii) in normal weighted regular font; and (iv) in the colour known as Pantone Cool Gray 2C; and (c) must: (i) appear only once on the packaging; and (ii) appear only as numerals or as any combination of numerals, hyphens and brackets; and (iii) be prefaced with the abbreviation ‘Phone:’ or ‘Ph:’, exactly in one of those formats; and (iv) for a cigarette pack—appear on the side outer surface of the pack on which a health warning is not displayed; and (v) for other retail packaging that is marked with a name and address that complies with section 95—appear on the same surface as that name and address; and (d) must not: (i) form a symbol or design; or (ii) represent, or be suggestive of, the brand name or variant name (if any) of the tobacco product.