87Making of complaints

87 Making of complaints

(1)  A conduct complaint is to be made to the Board in writing and lodged with the Board's executive officer.

(2)  The executive officer is not to accept the lodgement of a conduct complaint unless it –

(a) includes the complainant's name and indicates how the complainant would like to be contacted should it be necessary for the Board to do so; and

(b) describes the alleged conduct that is the subject of the complaint; and

(c) sets out the name and address of the property agent against whom the complaint is being made or sufficient information to identify the property agent; and

(d) if the complainant has already complained to the property agent about the conduct of the agent, contains details of the action taken by the complainant and any action taken by the agent as a result of the complaint.

(3)  On receipt of a complaint, the executive officer is to –

(a) record the date on which the complaint was lodged; and

(b) bring the conduct complaint to the Board's attention at the first practicable opportunity.

(4)  The executive officer is to take all reasonable steps to ensure that a person who wishes to make a conduct complaint is given such assistance as is necessary to enable that person to lodge a conduct complaint with the Board.