Section 6 - Privacy (Credit Reporting) Code 2014 (Version 2.3) - Reading the table

6 Reading the table

(1) The white rows in the table that follows are the mandatory CR code provisions. The blue rows in the table constitute a high level summary of the provisions of Part IIIA of the Privacy Act that provide the context for the CR code obligations. Whilst the summary is intended to assist readers and serve to link the CR code obligations to the Privacy Act provisions, the summary should not be relied upon as a comprehensive statement of those provisions.

(2) Terms in bold are defined in the Privacy Act or in this CR code (for ease of reading the often-used defined terms CRB, CP and individual are not bolded).

(3) The terms “Explanatory Memorandum” or “Ex Mem” mean the Explanatory Memorandum to the Privacy Amendment (Enhancing Privacy Protection) Bill 2012. The terms “Hardship Explanatory Memorandum” or “Hardship Ex Mem” mean the Explanatory Memorandum to the National Consumer Credit Protection Amendment (Mandatory Credit Reporting and Other Measures) Bill 2021, while the terms “Hardship Supplementary Explanatory Memorandum” or “Hardship Supp Ex Mem” refers to the Supplementary Explanatory Memorandum to that Bill.

(4) The term “pre-reform code” means the repealed Credit Reporting Code of Conduct (Federal Register of Legislation F2009B00170) which was in force until 12 March 2014.

Referencing

The numbering in the table below, after ‘CONTENTS’, should be referred to as ‘paragraph 1’, ‘paragraph 1.1’ etc. The provisions above and before ‘CONTENTS’ should be referred to as ‘section 1, subsection 1(1) etc’.

Relevant documents

The CR code should be read in conjunction with related legislation, regulations, standards, determinations, OAIC guidance and fact sheets, including:

(a) the Privacy Act 1988 (including the Australian Privacy Principles);

(b) the Privacy Regulation 2013;

(d) the Acts Interpretation Act 1901 (Cth).

CONTENTS

1. Introduction

2. Credit reporting system arrangements

3. Open and transparent management of credit reporting information

4. Information collection procedures

5. Practices, procedures and systems

6. Consumer credit liability information

7. Information requests

	Source Notes<br>(Related legislative provisions/Ex Mem references/other sources where particularly applicable)	CR code
Privacy Act Provisions	Part IIIA,<br>Part IIIB Div 3	Introduction<br>The Privacy Act 1988 (Privacy Act) sets out in Part IIIA (Part IIIA) requirements applicable to credit reporting. Among other things, Part IIIA restricts the types of credit information that may be disclosed to Credit Reporting Bodies (CRBs), the circumstances in which that information may be disclosed by a CRB to Credit Providers (CPs) and affected information recipients and their handling of that disclosed information. The Privacy Act contemplates that a registered CR code will further define CRBs', CPs', and affected information recipients' obligations. CR code obligations are binding - a breach of the CR code is a breach of the Privacy Act. The CR code is registered and enforced by the Information Commissioner.
Code Obligations	Sec 26N(2)<br>Explanatory Memorandum p. 208	1.1 This CR code binds all CRBs, CPs and affected information recipients (subject to paragraph 2.3 relating to non-participating credit providers).<br>1.2 In this CR Code:
		(a) A term that is used in this CR code and is defined in the Privacy Act has the meaning given to it in the Privacy Act and other grammatical forms of defined words or expressions have corresponding meanings.<br>(b) A reference to a Section is a reference to a section of the Privacy Act.<br>(c) “Capacity information” means information as to whether the relevant individual is:<br>(i) solely liable for the credit;<br>(ii) jointly liable for the credit; or<br>(iii) the guarantor in respect of the credit.
		(d) “Credit ID information” comprises:<br>the number allocated by the CP for the consumer credit provided to the relevant individual;<br>(i) any previous number allocated by the CP for the consumer credit provided to the relevant individual; and<br>(ii) where a transfer event has occurred – the number allocated by the previous CP for that consumer credit<br>(the number to be truncated to the first six and the last four digits of the account number where the account is a credit card or debit card account).
		(e) “Credit-related personal information” means credit information, credit reporting information, credit eligibility information or regulated information as applicable in the context.
		(f) An obligation on a CRB to “destroy” credit information or credit reporting information requires the CRB to ensure that it irretrievably destroys the information. Where it is not possible for a CRB to irretrievably destroy credit-related personal information held in electronic format, the CRB should take steps to put the information ‘beyond use’. Information is ‘beyond use’ if the CRB:<br>(i) irretrievably omits the relevant information from the databases that it utilises for the purposes of making disclosures permitted under Part IIIA; and<br>(ii) is not able to use, and will not attempt to use, the information, including for the purposes of deriving CRB derived information; and<br>(iii) is not able to disclose, and will not attempt to disclose, the information;<br>(iv) surrounds the information with appropriate technical and organisational security; and<br>(v) commits to irretrievably destroy the information if, or when, this becomes possible.
		(g) An obligation on a CP to “destroy” credit reporting information or credit eligibility information requires the CP to take reasonable steps to ensure that it irretrievably destroys the information. Where it is not possible for a CP to irretrievably destroy credit-related personal information held in electronic format, the CP should take steps to put the information ‘beyond use’. Information is ‘beyond use’ if the CP:<br>(i) is not able to use, and will not attempt to use, the information, including for the purpose of deriving CP derived information; and<br>(ii) is not able to disclose, and will not attempt to disclose, the information; and<br>(iii) surrounds the information with appropriate technical and organisational security; and<br>(iv) commits to irretrievably destroy the information if, or when, this becomes possible.
		(h) A “hardship request” means a financial hardship or payment difficulties notification or request that is regulated by legislation or an industry code. This does not include a once-off, short term payment extension that is not so regulated.
		(i) “Month” is a period:<br>(i) starting at the start of any day of one of the calendar months; and<br>(ii) ending on any of the following days, as determined by the CP:<br>1) immediately before the start of the corresponding day of the next calendar month; or<br>2) where the day before the corresponding day of the next calendar month is a non-business day, the end of the next business day following that day; or <br>3) if there is no such day – at the end of the next calendar month<br>(ia) “Ordinary monthly payment” means the payment that becomes due and payable in relation to the consumer credit in a month (but does not include any payments that are overdue from previous months).<br>(ib) An “overdue payment arrangement” means an arrangement, which is not a variation FHA, that is put in place in relation to payments owed by the individual that are or will become overdue. An overdue payment arrangement may also be a temporary FHA in the circumstances set out in paragraph 8A.2.
		(j) A “Section 21D(3) notice” is a written notice that is given by a CP to an individual pursuant to Section 21D(3) stating that the CP intends to disclose default information to a CRB.<br>(k) A “Section 6Q notice” is a written notice that is given by a CP to an individual pursuant to the definition of default information in Section 6Q, informing the individual of the overdue payment and requesting that the individual pay the amount of the overdue payment.<br>(ka) A “temporary FHA” is an agreed financial hardship arrangement which involves temporary relief from or deferral of the individual’s obligations in relation to consumer credit (as described in subparagraph 6QA(1)(d)(ii) of the Privacy Act).<br>Note: During a temporary FHA, payments will typically continue to accrue under the terms of the consumer credit, however repayment history information will reflect the terms of the temporary FHA (as set out in subparagraph 8.1(b) and 8.2(d)), rather than the contractual obligation under the consumer credit. At the end of the arrangement, the individual will need to pay the payments that have accrued under the terms of the consumer credit or agree with the CP to another financial hardship arrangement that deals with those overdue payments. If they do not, repayment history information will show those payments as missed.
		(l) A “transfer event” is an event whereby the rights of a CP in relation to the repayment of an amount of consumer credit are acquired by an acquirer.<br>(m) A “variation FHA” is an agreed financial hardship arrangement which involves a permanent variation to the terms of the consumer credit (as described in subparagraph 6QA(1)(d)(i) of the Privacy Act) and which meets the requirements in paragraph 8A.3.<br>Note: A variation FHA is a change to the terms of the consumer credit which may involve an ‘ongoing’ change (e.g. for the remaining term) or a change for a defined period (i.e. not the remaining term of the consumer credit). Both of these changes are considered to be ‘permanent’ variations because the consumer credit is changed, but the length and application of these changes can differ. RHI will be based on the terms of the consumer credit, as varied by the variation FHA (see subparagraph 8.1(a) and 8.2(c)). No arrears will accrue if the individual makes all the payments required under the varied contract.
Privacy Act Part IIIA Provisions	Sec 20N(3) and 20Q(2)	2. Credit reporting system arrangements<br>Part IIIA requires CRBs to enter into written contracts with CPs that require CPs to ensure that the credit information that they disclose to CRBs is accurate, up-to-date and complete and that credit reporting information provided by CRBs to CPs is reasonably protected.
Code Obligations		2.1 An agreement entered into by a CRB with a CP to meet the requirements of Section 20N(3) and Section 20Q(2) must oblige both parties to comply, to the extent applicable from time to time, with Part IIIA, the Privacy Regulation 2013 (the Regulations) and the CR Code.
	Para 4.1 of the pre-reform code<br> <br> <br> <br> <br> <br>Hardship Ex Mem, p. 55<br>	2.2 CRBs, CPs, mortgage insurers and trade insurers must take reasonable steps:<br>(a) to inform employees, who handle credit reporting information or credit eligibility information, of the requirements of Part IIIA, the Regulations and this CR code that relate to information of these types; and<br>(b) to train employees, who handle credit reporting information or credit eligibility information, in the practices, procedures and systems that are designed to achieve compliance with those requirements.<br>2.3 This CR code does not bind non-participating credit providers, other than paragraph 2.4.<br>2.4 For the purposes of the definition of non-participating credit provider in Subsection 6(1) of the Privacy Act, a CP is not a non-participating credit provider if the CP:<br>(a) has represented to an individual who has been provided credit by the CP that the CP may disclose credit reporting information or credit eligibility information about the individual to a CRB (unless the CP has subsequently advised the individual in writing that the CP will not make the disclosures and has, in fact, not made any such disclosures); or<br>(b) acquires the rights of another CP in relation to the repayment of an amount of credit and that second CP was not a non-participating credit provider.<br>
Privacy Act Part IIIA Provisions	Sec 20B, Sec 21B, Sec 22A	3. Open and transparent management of credit reporting information<br>Part IIIA obliges each CRB, CP and affected information recipient to have a policy about their management of credit-related personal information including the kinds of information they collect, how they collect and hold that information, what they use that information for and to whom the information is disclosed. This policy must be made freely available. They must also take reasonable steps to implement practices, procedures and systems to ensure compliance with their credit reporting obligations under Part IIIA, the Regulations and this CR code.
Code Obligations	Sec 20B(5) & (6)<br>Ex Mem p.131<br>Para 1.6 of the pre-reform code.	3.1 A CRB must publish on its website its policy about the management of credit reporting information that is required by Section 20B.
Privacy Act Part IIIA Provisions	Sec 21C	4. Information collection procedures<br>Where a CP collects personal information that the CP is likely to disclose to a CRB, the CP is required by Part IIIA to notify or ensure the individual is aware of:<br>(a) the CRBs with which the CP deals; and<br>(b) other matters required by the CR code.<br>This must occur at or before the time of collection of the personal information.
Code Obligations	Sec 21C, Explanatory Memorandum p.160<br> <br> <br> <br> <br> <br> <br> <br> <br>	4.1 At or before the time a CP collects personal information about an individual that the CP is likely to disclose to a CRB, the CP must notify or otherwise ensure that the individual is made aware of the following matters in addition to the matters specified in Section 21C(1)(a):<br>(a) the CRB may include the information in reports provided to CPs to assist them to assess the individual’s credit worthiness;<br>(b) that if the individual fails to meet their payment obligations in relation to consumer credit or commits a serious credit infringement, the CP may be entitled to disclose this to the CRB;<br>(c) how the individual may obtain the CP’s policy about the management of credit-related personal information required by Section 21B and the CRB's policy about the management of credit-related personal information required by Section 20B;<br>(d) the individual's rights to access the information from the CP, to request the CP to correct the information and to make a complaint to the CP;<br>(e) the individual's right to request CRBs not to use their credit reporting information for the purposes of pre-screening of direct marketing by a CP; and<br>(f) the individual’s right to request the CRB not to use or disclose credit reporting information about the individual, if the individual believes on reasonable grounds that the individual has been, or is likely to be, a victim of fraud.
	Sec 21C, Explanatory Memorandum p.160<br>	4.2 A CP may comply with the obligations in Section 21C(1)(a) and paragraph 4.1 of this CR code to notify or ensure an individual is aware of specified matters (the notifiable matters) by:<br>(a) publishing a clearly expressed statement of the notifiable matters on its website; and<br>(b) at or before the time of collection of the personal information from the individual, notifying the individual or otherwise making the individual aware of the following:<br>(i) that the CP’s website includes information about credit reporting, including the CRBs to which the CP is likely to disclose the individual’s credit information; and<br>(ii) a brief description of the key issues contained in the statement of notifiable matters; and<br>(c) providing details of the CP’s website and ensuring that the notifiable matters are prominently displayed on the website; and<br>(d) making it clear to the individual that they can request to have the statement of notifiable matters (available on the website) provided in an alternative form – such as a hard copy.
Privacy Act Part IIIA Provisions	Sec 6N	5. Practices, procedures and systems<br>Part IIIA permits CRBs, subject to conditions, to collect and disclose the following types of credit information:<br>(a) identification information about the individual;<br>(b) consumer credit liability information about the individual;<br>(c) repayment history information about the individual;<br>(ca) financial hardship information about the individual;<br>(d) a statement that an information request has been made in relation to the individual by a CP, mortgage insurer or trade insurer;<br>(e) the type of consumer credit or commercial credit and amount of credit sought in an application to a CP and in connection with which the CP has made an information request;<br>(f) default information in relation to an individual;<br>(g) payment information about the individual;<br>(h) new arrangement information about the individual;<br>(i) court proceedings information about the individual;<br>(j) personal insolvency information about the individual;<br>(k) publicly available information as to the individual's credit worthiness (subject to some exceptions); or<br>(l) the CP's opinion that the individual has committed a serious credit infringement in relation to consumer credit provided by the CP to the individual.
Code Obligations		5.1<br>(a) A CRB must not:<br>(i) collect personal information about an individual’s activities in relation to consumer credit that is not credit information<br>(ii) use personal information about an individual’s activities in relation to consumer credit that is not credit information to derive CRB derived information <br>(iii) disclose personal information about an individual’s activities in relation to consumer credit that is not credit information or credit reporting information<br>unless the information is either credit ID information or capacity information and is collected or disclosed at the same time as the credit information or credit reporting information.<br>(b) A CP must not:<br>(i) disclose to a CRB or another CP (second CP) personal information about an individual’s activities in relation to consumer credit that:<br>1) was disclosed to the CP by a CRB and that is not credit reporting information; or<br>2) was derived (wholly or in part) from personal information about an individual’s activities in relation to consumer credit that was disclosed to the CP by a CRB and that is not credit reporting information<br>unless that information is either credit ID information or capacity information and is disclosed at the same time as the credit information or credit reporting information.<br>In this paragraph, the second CP includes a person who is a credit provider due to the operation of section 6H of the Privacy Act.<br>(c) Subparagraphs (a) and (b) do not apply if:<br>(i) the personal information is information:<br>1) that a CRB lawfully holds immediately prior to the date of commencement of this CR code as permitted under section 18E of the Privacy Act prior to that date; or<br>2) that a CP holds and that has been disclosed by a CRB to the CP or collected from a CRB under this paragraph, or under the law as in force immediately prior to the date of commencement of this CR code; and<br>(ii) the personal information is not information about a payment that is overdue in relation to consumer credit, where the amount of the overdue payment is less than $150, and<br>(iii) the relevant use or disclosure occurred on or before 12 March 2016 or the expiry of the relevant retention period, whichever is sooner; or<br>(iv) the personal information is a file note entered at the request of the individual prior to the commencement date of this CR code, and the individual has not subsequently requested its removal.<br>(d) Personal information to which subparagraph (c) applies, must be handled in accordance with the obligations in Part IIIA, the Regulations and the CR code as if it were credit information.
		5.2 CRBs and CPs must not agree or implement procedures to standardise CPs’ numbering conventions for consumer credit.
	Section 20N<br>Para 2.4, 2.5 and 2.6 of the pre-reform code	5.3 A CP must have reasonable practices, procedures and systems, given the size and complexity of its business, that are designed to cover obligations under Part IIIA, the Regulations and the CR code, and in particular:<br>(a) ensure that it does not disclose information to a CRB that it is prohibited by Part IIIA, the Regulations or this CR code from disclosing;<br>(b) as soon as practicable, advise the relevant CRB if the CP becomes aware that it has disclosed information to the CRB that it is prohibited from disclosing by Part IIIA, the Regulations or this CR code;<br>(c) ensure that it only discloses credit information that is accurate, up-to-date and complete;<br>(d) if it identifies that credit information that it has disclosed to a CRB is not accurate, up-to-date and complete:<br>(i) as soon as practicable advise the CRB of this; and<br>(ii) take reasonable steps to address this;<br>(e) as soon as practicable advise the relevant CRB if the CP becomes aware that credit reporting information disclosed to it by the CRB is not accurate, up-to-date, complete and relevant, having regard to the purpose of the disclosure;<br>(f) where requested by a CRB:<br>(i) take reasonable steps to review its credit-related personal information management practices, procedures and systems, to assess whether credit information it has disclosed to CRBs is accurate, up-to-date and complete;<br>(ii) take reasonable steps to rectify any issues that are identified; and<br>(iii) advise the CRB of the results of the review and action taken to rectify issues; and<br>(g) otherwise, take reasonable steps to assist CRBs to ensure that its credit reporting information is accurate, up-to-date, complete and relevant, having regard to the purposes for which it is used or disclosed, and to rectify any issues that are detected.
	Sec 20N<br>Para 1.3 and 1.4 of the pre-reform code	5.4 A CRB must have reasonable practices, procedures and systems that are designed to cover the obligations under Part IIIA, the Regulations and the CR code and in particular enable the CRB to:<br>(a) use the information disclosed by CPs in relation to individuals’ dates of birth to identify any information disclosed by a CP that:<br>(i) relates to an act, omission, matter or thing that occurred or existed before the relevant individual turned 18; and<br>(ii) that is prohibited by Part IIIA, the Regulations or this CR code from being disclosed by the CP to the CRB;<br>(b) as soon as practicable identify whether collected information includes information that the CRB is prohibited by Part IIIA, the Regulations or this CR code from collecting and, if so, to destroy the prohibited information;<br>(c) as soon as practicable, notify the relevant CP where the CRB destroys information on the basis that Part IIIA, the Regulations or this CR code prohibits the CRB from collecting that information;<br>(d) undertake regular testing of the credit information and credit reporting information that the CRB uses and discloses to ensure that it is accurate, up-to-date, complete and relevant, having regard to the purpose for which it is used or disclosed;<br>(e) take reasonable steps to initiate, as soon as practicable, targeted testing of its credit reporting information, where a CRB is informed, or identifies, that credit reporting information in relation to an individual is not accurate, up-to-date, complete and relevant, having regard to the purpose for which it is used or disclosed;<br>(f) rectify the situation where the CRB identifies that credit reporting information in relation to an individual is not accurate, up-to-date, complete and relevant, having regard to the purpose for which the information is used or disclosed, including by destroying any information in accordance with its obligations in Part IIIA, the Regulations and the CR code;<br>(g) where the CRB identifies credit information that is not accurate, up-to-date and complete, raise this, where reasonable, with the CP that disclosed the information and request the CP to:<br>(i) take reasonable steps to review its credit information management practices, procedures and systems;<br>(ii) rectify any issues that are identified; and<br>(iii) advise the CRB of the results of the review; and<br>(h) report about its testing, undertaken in accordance with paragraph (d), and any material findings or material changes to procedures, to CPs with which it has an agreement of the kind referred to in Section 20N(3) or Section 20Q(2).
Privacy Act Part IIIA Provisions	Sec 6(1)	6. Consumer credit liability information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect and disclose includes consumer credit liability information – this is defined as information about:<br>(a) the name of the CP;<br>(b) whether the CP is a licensee;<br>(c) the type of consumer credit;<br>(d) the day on which the consumer credit is entered into;<br>(e) the terms or conditions of the consumer credit that relate to repayment of the amount of the credit; and that are prescribed by the Regulations;<br>(f) the maximum amount of credit available under the consumer credit;<br>(g) the day on which the consumer credit is terminated or otherwise ceases to be in force.
Code Obligations	Explanatory Memorandum p.103	6.1 CRBs must develop and maintain in conjunction with CPs common descriptors of the types of consumer credit so that these descriptors can be used by CPs when disclosing to CRBs information about the type of consumer credit that they have provided to individuals.
	Explanatory Memorandum p.103, 161	6.2 For the purposes of Part IIIA, the Regulations and the CR code:<br>(a) the day on which the consumer credit is entered into” is:<br>(i) for consumer credit liability information disclosed up to and including 14 February 2021, the day that, under the terms and conditions of the consumer credit, the credit is made available to the individual; or<br>(ii) for consumer credit liability information disclosed from 14 February 2020, the day that, the consumer credit is unconditionally approved by the credit provider, and the credit provider has generated the consumer credit account within its credit management system;<br>(b) “the maximum amount of credit available under the consumer credit” is:<br>(i) where no credit limit applies to revolving credit, a charge card contract or the sale of goods or supply of services where credit is provided – no fixed limit;<br>(ii) in the case of revolving credit with a credit limit - the credit limit that applies at the time the consumer credit liability information is disclosed to a CRB;<br>(iii) in the case of credit where the principal amount is not repayable until a fixed date and, until that time, payments of interest only are required to be made - the principal amount of the credit;<br>(iv) in the case of credit where payments of the principal amount must be made throughout the term of the credit - the amortised maximum principal amount of the credit, calculated on the basis that the individual makes the minimum only principal repayments throughout the term of the credit;<br>(v) for consumer credit liability information disclosed up to and including 30 June 2019:<br>(i) in the case of credit provided for the purposes of the acquisition of particular goods or services, the applicable credit limit;<br>(ii) in the case of credit provided by a supplier of goods or services where the contract specifies the amount of the credit or the credit limit – that amount; <br>(c) for consumer credit liability information disclosed up to and including 30 June 2019, “the day on which the consumer credit is terminated or otherwise ceases to be in force” is: <br>(i) the day that the credit contract, arrangement or understanding is terminated; or<br>(ii) if earlier, the day that the credit is no longer available to the individual under the terms of the contract, arrangement or understanding and the CP has irrevocably determined that the credit cannot be reinstated on those terms.<br>(d) for consumer credit liability information disclosed from 1 July 2018, “the day on which the consumer credit is terminated or otherwise ceases to be in force” is:<br>(i) the day that the debt owed under the credit is repaid and there is no ability to defer payment of further debt under the credit; or<br>(ii) the earlier of:<br>1) the day that either the CP determines or the individual and the CP agree that all outstanding payment obligations arising under the credit have been waived or otherwise discharged and the CP cannot undertake further enforcement action in respect to any outstanding debt owed by the individual under the credit; or<br>2) the day that the CP charges off the full balance of the credit after deciding that the outstanding balance is a loss due to the likelihood that the amount may not be recoverable, although the CP maintains the legal ability to take enforcement action in respect to any outstanding debt owed by the individual under the credit.<br>(e) Where a disclosure occurs for the purposes of 6.2(d)(ii)(2), the individual is no longer able to incur further debt (other than that arising from interest, fees or other charges in respect to the debt) under the existing credit.
		6.3 Where a CP chooses to disclose to a CRB consumer credit liability information in relation to consumer credit provided by the CP to an individual, the CP must either:<br>(a) in a single disclosure, disclose all of the information contemplated by paragraphs (a) to (f) of the definition of consumer credit liability information, in relation to that credit, other than, in the case of information for the purposes of paragraphs (c) to (f) of that definition, information that is not then reasonably available; or<br>(b) in a single disclosure, disclose its name (paragraph (a) of the definition of consumer credit liability information) and the day the consumer credit is entered into (paragraph (d) of that definition unless that information is not then reasonably available) thereby disclosing that it has a CP relationship with the individual.
	The pre-reform code para 2.3	6.4 Where a CP chooses to disclose to a CRB consumer credit liability information in relation to consumer credit provided to an individual, the CP must, once that credit is terminated or otherwise ceases to be in force, disclose this to the CRB within 45 days of that date.
Privacy Act Part IIIA Provisions	Section 6N(e)	7. Information requests<br>The information that Part IIIA permits CRBs, subject to conditions, to collect includes information requests. Where a CP makes an information request, the CRB may also collect the type of consumer credit or commercial credit and, the amount of credit sought by the individual in the application to the CP to which the CP’s information request relates.

	Paragraph 2.1 of the pre-reform code	7.1 Where a CP makes an information request to a CRB in connection with an application for consumer credit and the amount of credit sought is unknown or incapable of being specified, the credit information that the CRB may collect and disclose may include that an unspecified amount of consumer credit is being sought from the CP.
Privacy Act Part IIIA Provisions	Sec 6V	8. Repayment history information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect includes repayment history information. A CP is only permitted to disclose repayment history information to a CRB if the CP is a licensee or is prescribed by the Regulations. A CRB is only permitted to disclose repayment history information to a CP that is a licensee or is prescribed by the Regulations. <br>Repayment history information is information about:<br>(a) whether or not an individual has met an obligation to make a monthly payment that is due and payable in relation to the consumer credit (including if that obligation is being determined by reference to a financial hardship arrangement);<br>(b) the day on which the monthly payment is due and payable;<br>(c) if the individual makes the monthly payment after the day on which the payment is due and payable – the day on which the individual makes that payment.
Code Obligations	Explanatory Memorandum p.130<br> <br> <br> <br> <br> <br> <br> <br>Sec 6V(1)<br>Hardship Ex Mem p. 47<br> <br> <br>	8.1 For the purposes of disclosing repayment history information under paragraph 8.2 and the definition of repayment history information in Section 6V of the Privacy Act:<br>(a) if the payment obligation for that month is not being determined by reference to a temporary FHA:<br>(i) consumer credit is overdue if, after any payments made during that month are taken into account, on the last day of the month to which the repayment history information relates, there remained at least one overdue payment in relation to which the grace period has expired as determined by reference to the terms of the consumer credit; and<br>(ii) the grace period allowed by the CP for an overdue payment under subparagraph (i) must be at least 14 days, beginning on the date that the CP's systems first classified the payment as being in arrears;<br>(b) if the payment obligation for that month is being determined by reference to a temporary FHA – the individual will have met their obligations under the temporary FHA if, after any payments made during that month are taken into account, on the last day of the month to which the repayment history information relates, there are no overdue payments as determined by reference to the financial hardship arrangement.<br>8.2 Where a CP discloses repayment history information about consumer credit provided to an individual, the CP must take reasonable steps to ensure that:
	Explanatory Memorandum p.129-130<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>Sec 6V(1)<br>Hardship Ex Mem p. 47	(a) it does not disclose repayment history information about that credit more frequently than once each month; and<br>(b) for each month, as defined in paragraph 1.2 of this CR code, after any payments made during that month are taken into account, it only discloses whichever of the following is applicable:<br>(i) that the consumer credit was not overdue for that month or, if subparagraph 8.1(b) applies, the individual has met their obligations under the temporary FHA for that month; or<br>(ii) that there was an amount overdue in relation to the consumer credit for that month or, if subparagraph 8.1(b) applies, the individual has not met their obligations under the temporary FHA for that month; and<br>(c) if the payment obligation for that month is not being determined by reference to a temporary FHA, the disclosure is expressed as a code representing the following (as determined by reference to the terms of the consumer credit):<br>(i) where the consumer credit is not overdue – “Current up to and including the grace period”; or<br>(ii) where there is an amount overdue in relation to the consumer credit, the age of the oldest outstanding payment:<br>1) 15 – 29 days overdue (this disclosure may only be made at day 15, as this allows for expiry of the 14-day grace period)<br>2) 30 – 59 days overdue<br>3) 60 – 89 days overdue<br>4) 90 – 119 days overdue<br>5) 120 – 149 days overdue<br>6) 150 – 179 days overdue<br>X) 180 + days overdue.<br>(d) if the payment for that month is being determined by reference to a temporary FHA, the disclosure is expressed in the following manner (as determined by reference to the terms of the temporary FHA):<br>(i) where the individual has met their obligations under the temporary FHA – the same code as used for Subparagraph 8.2(c)(i) (meaning, in this case, “Current”); or<br>(ii) where the individual has not met their obligations under the temporary FHA – the same code as used for Subparagraph 8.2(c)(ii)(1) (meaning, in this case, the payment is one or more days overdue),<br>Note: While subparagraph 8.2(d) requires the use of the same codes as used by the CP for subparagraphs 8.2(c)(i) and 8.2(c)(ii)(1), the meaning of those codes when used under paragraph 8.2(d) is not the same.
		8A. Financial hardship information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect includes financial hardship information. A CP is only permitted to disclose financial hardship information to a CRB if the CP is a licensee or is prescribed by the Regulations and the National Credit Code applies to the consumer credit. A CRB is only permitted to disclose financial hardship information to a CP that is a licensee or is prescribed by the Regulations (and for a purpose that is not prohibited). A CP must, subject to limited exceptions, disclose financial hardship information to a CRB in a month if an individual’s payment obligation for that month is affected by a financial hardship arrangement and the CP discloses repayment history information.
Code Obligations<br>	Hardship Ex Mem, p.45 – 55<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>Sec 6QA(4)<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>Sec 21EA<br> <br> <br> <br> <br> <br>Hardship Ex Mem p. 49 – 50<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>Hardship Ex Mem p. 49	8A.1 For the purposes of this paragraph and the definitions of financial hardship arrangement and financial hardship information in Section 6QA:<br>(a) financial hardship information may be disclosed in relation to consumer credit if the individual’s payment obligation for a month under that consumer credit is affected by a financial hardship arrangement;<br>(b) an individual’s payment obligation for a month is affected by a financial hardship arrangement if the financial hardship arrangement is active on the later of:<br>(i) the last day of the month to which the repayment history information (that could be disclosed for that month as set out in paragraph 8) relates;<br>(ii) if a grace period applies for that month, the last day of the grace period allowed by the CP,<br>(‘the assessment day’);<br>(c) for the purposes of subparagraph (b), a financial hardship arrangement will be active if:<br>(i) variation FHA – a payment due in that month (as determined by reference to the terms of the consumer credit) was affected by the financial hardship arrangement and that payment was the first payment affected by the arrangement;<br>(ii) temporary FHA – a payment due in that month (as determined by reference to the terms of the consumer credit) was affected by the financial hardship arrangement and no other payments (as determined by reference to the terms of the consumer credit) that are unaffected by the arrangement have subsequently fallen due in that month (whether or not those subsequent payments have been paid);<br>Note: Subparagraphs 8A.1(a) – (c) set out how a CP is to disclose financial hardship information for months in which a financial hardship arrangement starts and, for temporary FHAs, ends. One outcome of subparagraph 8A.1(a) – (c) is that a financial hardship arrangement that is made during the grace period may apply to the payment that has already been missed and is overdue (unless the individual and CP agree that the arrangement is not to start until the following month).<br>(d) if two or more financial hardship arrangements are active on the assessment day, the financial hardship information and repayment history information that may be disclosed is to be determined by reference to the financial hardship arrangement that requires the lowest payment obligation for that month.<br>Note: It is possible for more than one financial hardship arrangement to be ‘active’ for a month. However, a CP can only disclose repayment history information and, therefore, financial hardship information in relation to one of those arrangements (see subparagraph 8.2(a)). This subparagraph provides the basis for a CP to determine which financial hardship arrangement should take precedence when disclosing the repayment history information and financial hardship information.<br>(e) for the avoidance of doubt, a financial hardship arrangement is made when the individual and a CP agree to the arrangement and not when a hardship request is made. However, the commencement date of a financial hardship arrangement may be backdated:<br>(i) to no earlier than the day the hardship request was made by the individual:<br>1) if the CP has unreasonably or unnecessarily delayed agreeing to the arrangement (having regard to the time that the CP acting reasonably would have taken and any conduct of the individual that contributed to the delay);<br>2) otherwise, where the CP considers that the backdated commencement date more accurately reflects the date the arrangement ought to have commenced, having regard to all the circumstances; or<br>(ii) if the individual requests a CP to backdate the commencement date of the financial hardship arrangement on the basis that the individual was not able to make a hardship request at an earlier time because of the unavoidable consequences of circumstances beyond the individual’s control, such as illness or natural disaster, and the CP is satisfied that is the case.<br>(f) if the consumer credit is held jointly by two or more individuals and a financial hardship arrangement is made between any of those individuals and the CP, financial hardship information may be disclosed in relation to all individuals who hold the consumer credit.<br>Note: This subparagraph provides that a CP is not, for the purposes of reporting financial hardship information, required to obtain the agreement or consent to the financial hardship arrangement of all individuals who jointly hold the consumer credit (although a CP may need to consider whether it would be appropriate to notify those other individuals).<br>(g) subject to paragraph 8A.6, if a CP discloses financial hardship information in a month in relation to consumer credit, the CP must also disclose repayment history information in relation to that consumer credit for that month; and<br>(h) an individual will satisfy the conditions of Subsection 6QA(5)(b) of the Privacy Act if the individual pays their ordinary monthly payment in the month plus all amounts overdue from previous months, and that payment is made by the last day of the month.<br>8A.2 For the purposes of the definition of temporary FHA:<br>(a) an overdue payment arrangement is presumed to be a temporary FHA if the individual will not pay at least their ordinary monthly payments within the next month. This presumption does not apply if:<br>(i) the CP reasonably believes that the individual’s inability to meet their obligations in relation to the consumer credit is the result of a mismanagement of funds in the short term;<br>(ii) the individual has not provided the information that the CP reasonably requested to assess the reason for the individual’s inability to meet their obligations in relation to the consumer credit; or<br>(iii) the individual explicitly states that they do not want to make a hardship request;<br>(b) an overdue payment arrangement is presumed not to be a temporary FHA if the individual is to pay at least their ordinary monthly payments (without immediately paying all amounts that are currently overdue) within the next month. This presumption does not apply if:<br>(i) the arrangement directly follows, and is in response to, an earlier temporary FHA;<br>Note: This will apply to arrangements that are commonly called ‘payment test periods’ (or ‘serviceability periods’) or ‘catch-up periods’ that follow an earlier temporary FHA, and which relate to the overdue payments (as determined by the terms of the consumer credit) that have accrued during that temporary FHA.<br>(ii) even if the individual makes those payments, the consumer credit is likely to still be overdue after 7 months; or<br>(iii) the individual has made a hardship request and the individual and CP have explicitly agreed to a temporary FHA;<br>(c) if a CP does not agree to a hardship request, an overdue payment arrangement directly following that refusal is presumed to be a temporary FHA unless the CP tells the individual that the arrangement is not a financial hardship arrangement.<br>Note: Paragraph 8A.2 relates to the arrangements that are put in place between the individual and the CP for the purposes of the credit reporting system. A CP must separately consider whether the individual’s circumstances mean that the individual has given a ‘hardship notice’ under the National Credit Code (which would impose separate obligations on the CP under sections 72 or 177B of the National Credit Code). If the individual gives a ‘hardship notice’ (i.e. makes a hardship request), the CP is not required to agree to a temporary FHA.<br>8A.3 For the purpose of the definition of variation FHA, an agreement between the individual and a CP to vary the terms of the consumer credit is a variation FHA if the agreement is made:<br>(a) following and in response to a temporary FHA; or<br>(b) if (a) does not apply, in response to a hardship request;<br>and one or more of the following types of variations have been agreed:<br>(c) reducing the monthly payment obligations that are to fall due under the consumer credit (whether for the remainder of the term of the credit or a shorter period) so that if the individual satisfies those obligations (and not the previous obligations) the CP would treat the consumer credit as not being overdue (as determined by reference to the terms of the consumer credit);<br>(d) treating payments that are already overdue in relation to the consumer credit as being no longer overdue (as determined by reference to the terms of the consumer credit) without the individual paying those overdue amounts;<br>(e) extending the term of the consumer credit;<br>(f) waiving debt under the consumer credit (whether that debt is made up of principal, interest, fees or other charges), including where the CP agrees to permanently cease efforts to collect the debt;<br>(g) reducing the interest rate, fees or other charges payable in relation to the consumer credit (unless this is done as an incidental part of an overdue payment arrangement); or<br>(h) changing the repayment terms in relation to the consumer credit from principal and interest to interest only or extending current interest only period (whether for the remainder of the term of the credit or a shorter period).<br>8A.4 If an overdue payment arrangement or variation FHA is put in place, a CP must take reasonable steps to provide the individual with information that describes the repayment history information and, if relevant, the financial hardship information that may be disclosed to a CRB as a result of the arrangement. This information:<br>(a) must relate to the specific type of arrangement that is put in place (i.e. temporary FHA, variation FHA or other type of arrangement that is not a financial hardship arrangement);<br>(b) is not otherwise required to be tailored to the specific circumstances of the individual;<br>(c) may be given verbally or in writing;<br>(d) if given in writing, may be given by provision of an electronic link to a website that includes the information that relates to the specific type of arrangement that is put in place;<br>(e) must be given at the time the arrangement is put in place or as soon as practicable afterwards;<br>(f) if the arrangement is an overdue payment arrangement, is not required to be given if the payment or payments subject to the arrangement are due to be made within the grace period that applies to the overdue payments under subparagraph 8.1(a); and<br>(g) if the arrangement is a variation FHA and is to be the last step to finalise the individual’s hardship arrangements following an earlier temporary FHA, may be provided when that temporary FHA was made (and in conjunction with the information given about that temporary FHA).<br>8A.5 Where a CP discloses financial hardship information about consumer credit provided to an individual, the CP must take reasonable steps to ensure that the disclosure is expressed using one of the following codes:<br>(a) V – representing financial hardship information relating to a variation FHA; or<br>(b) A – representing financial hardship information relating to a temporary FHA.<br>8A.6 Notwithstanding the rest of paragraph 8A:<br>(a) if an arrangement is made on or after 1 July 2022 in response to a hardship request made before that date (and where the arrangement would otherwise be a financial hardship arrangement), the CP may treat that arrangement as not being a financial hardship arrangement;<br>(b) if the individual and a CP have prior to 1 July 2022 agreed to an arrangement affecting the monthly payment obligations of the individual which is a temporary relief or deferral of the individual’s obligations in relation to consumer credit and, on or after 1 July 2022 the individual and the CP agree to:<br>(i) an extension of that temporary relief or deferral, the CP may treat that further period as not being a financial hardship arrangement;<br>(ii) a variation FHA that directly follows and relates to that earlier arrangement, the CP is not required to disclose financial hardship information in relation to that variation FHA even if the CP discloses repayment history information in the month that the arrangement is made.<br>8A.7 A CP or mortgage insurer must take reasonable steps to ensure that it does not seek the disclosure of financial hardship information from a CRB in circumstances in that the CRB is not permitted by Part IIIA, the Regulations or this CR Code to disclose that information to the CP or mortgage insurer.<br>Note: Subsection 20E(4A) prohibits a CRB from disclosing financial hardship information to a CP for the purpose of collecting payments that are overdue in relation to consumer credit or commercial credit and for certain other purposes. A CRB is also prohibited from disclosing financial hardship information to a mortgage insurer in some circumstances.
Privacy Act Part IIIA Provisions	Sec 6Q	9. Default information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect and disclose includes default information. Preconditions to the disclosure of default information include – the consumer credit payment must be overdue by at least 60 days, the overdue amount must not be less than $150 (or if a higher amount is prescribed by the Regulations, that amount) and the CP must have met the notice obligations specified in Part IIIA, the Regulations and this CR code.
Code Obligations		9.1 A CP must not disclose an overdue payment in relation to consumer credit to a CRB as default information:<br>(a) if the individual has made a hardship request (whether via a variation of the terms and conditions of the consumer credit or new consumer credit); and<br>(b) either:<br>(i) the CP is in the process of deciding the individual’s hardship request, including if the CP is waiting upon information from the individual for the purposes of making that decision; or<br>(ii) if the CP decides to refuse the individual’s hardship request – until at least 14 days after the CP has notified the individual of this decision.
		9.2 Paragraph 9.1 does not apply if:<br>(a) the hardship request is made on a basis that the CP reasonably believes is materially the same as the basis on which a previous hardship request was made; and<br>(b) the previous hardship request was made during the previous 4 months.
	Sec 6Q, Sec 21D(3) Explanatory Memorandum p.126, 162, Para 2.7 of the pre-reform code	9.3 The following requirements must be met if a CP discloses default information about an individual to a CRB:<br>(a) the CP must give the Section 6Q notice and the Section 21D(3)(d) notice separately;<br>(b) the CP must give the Section 6Q notice before the Section 21D(3)(d) notice;<br>(c) the CP must not give the Section 21D(3)(d) notice less than 30 days after the giving of the Section 6Q notice;<br>(d) the CP must give the Section 6Q notice and Section 21D(3)(d) notice by sending them to the individual’s last known address at the time of despatch. The Section 6Q notice and Section 21D(3)(d) notice may be sent by electronic communication.<br>Note: (1) Electronic communication should meet the requirements of the Electronic Transactions Act 1999.<br>(2) Section 88 of the National Credit Code in Schedule 1 of the National Consumer Credit Protection Act 2009 sets out requirements to be met before a credit provider can enforce a credit contract or mortgage against a defaulting debtor or mortgagor. Where the credit provider combines the Section 6Q notice or a Section 21D(3)(d) notice under the Privacy Act, with a default notice under section 88 of the National Credit Code, the requirements set out in section 88 of the National Credit Code apply.<br>(e) the amount that is disclosed by the CP to the CRB as the amount that is overdue:<br>(i) must not be more than the amount specified in the Section 21D(3)(d) notice,<br>1) plus an additional amount to reflect interest, fees and other amounts that are owing as a result of the overdue payment, other than the acceleration of the entire liability for the consumer credit, which have accrued by the time of the disclosure,<br>2) less any part payments received in cleared funds prior to the date of disclosure by the CP to the CRB; and<br>(ii) all components of that amount, other than the interest, fees and other amounts mentioned in sub-paragraph 1), must have been overdue for at least 60 days.<br>(f) the default information must only be disclosed by the CP to the CRB:<br>(i) at least 14 days after the date on which the Section 21D(3)(d) notice given by the CP to the individual; and<br>(ii) no later than 3 months after that date; and<br>(g) the CP must meet the other requirements relating to default information that are set out in Part IIIA, the Regulations and this CR code.
		9.4 Where a CP discloses default information in relation to consumer credit to a CRB:<br>(a) the amount specified as overdue must not include an amount of an overdue payment that was previously disclosed as default information in relation to that consumer credit;<br>(b) the amount specified as overdue may be subsequently updated to reflect the accrual of interest, fees and other amounts that are owing as a result of the overdue payment, other than the acceleration of the entire liability for the consumer credit; <br>(c) where the amount of an overdue payment is the result of the acceleration of the entire liability for the consumer credit and includes an amount previously disclosed as default information, the CP must request the CRB to destroy the previously disclosed default information;<br>(d) where the CRB is requested under paragraph 9.4(c) to destroy default information, the CRB must destroy the default information;<br>(e) where the amount originally disclosed is updated under subparagraph 9.4(b), the original date of disclosure of default information remains the date from which the relevant retention period runs.
Privacy Act Part IIIA Provisions	Section 6T	10. Payment information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect and disclose includes payment information – this is a statement that payment has been made of an overdue payment that has previously been disclosed by the CP to the CRB as default information.
Code Obligations	Explanatory Memorandum p.128	10.1 For the purposes of the definition of payment information in Section 6T of the Privacy Act, the amount of the overdue payment to which the information relates is taken to be paid when:<br>(a) payment is received in cleared funds of the full amount of the overdue payment, including all interest, fees and other amounts that are included in the amount specified as overdue in the default information;<br>(b) payment is received in cleared funds of part of the amount of the overdue payment and the CP accepts this amount in full settlement of the overdue payment; or<br>(c) the CP waives the overdue payment..
	Explanatory Memorandum p.163	10.2 Where a CP has an obligation under Section 21E or paragraph 10.3 of this CR code to disclose to a CRB payment information relating to an individual and the individual asks the CP to disclose this information to the CRB, the CP must take reasonable steps to disclose the payment information within 3 business days of the later of:<br>(a) the individual’s request; and<br>(b) the date when the overdue payment is taken to be made in accordance with paragraph 10.1,<br>unless the CP has reasonable grounds for requiring a longer period of time to do this.
		10.3 If:<br>(a) a CP disclosed default information about an individual to a CRB before the date of commencement of this CR code; and<br>(b) after that date, the amount of the overdue payment to which the information relates is paid;<br> <br>the CP must, within a reasonable period after the amount is paid, disclose payment information about the amount to the CRB under Section 21D of the Privacy Act.
Privacy Act Part IIIA Provisions	Section 6N(k)	11. Publicly available information<br>The information that Part IIIA permits CRBs, subject to conditions, to collect and disclose includes publicly available information (an undefined term in the Privacy Act) that relates to the individual’s credit worthiness and meets other requirements set out in Part IIIA.
	Explanatory Memorandum p.124	11.1 A CRB must only collect publicly available information about an individual:<br>(a) from an agency or a state or territory authority; and<br>(b) if the content of the information that is collected is generally available to members of the public (whether in the form provided to the CRB or another form and whether or not a fee must be paid to obtain that information);<br>(c) if it relates to activities conducted within Australia or its external territories; and<br>(d) if it related to the individual’s creditworthiness.<br> <br>11.2 For the avoidance of doubt publicly available information does not include:<br>(a) originating process issued by a Court or Tribunal; or<br>(b) any judgment or proceedings where the individual’s rights have been subrogated to an insurer; or<br>(c) any judgment or proceedings that is otherwise unrelated to credit;<br>because this information does not relate to the individual’s creditworthiness.
Privacy Act Part IIIA Provisions	Sec 6(1) definition of “serious credit infringement”	12. Serious credit infringements<br>The information that Part IIIA permits CRBs, subject to conditions, to collect and disclose includes serious credit infringements – this is defined as:<br>(a) an act done by an individual that involves fraudulently obtaining consumer credit or attempting fraudulently to obtain consumer credit;<br>(b) an act done by an individual that involves fraudulently evading the individual’s obligations in relation to consumer credit or attempting fraudulently to evade those obligations; or<br>(c) an act by an individual if:<br>(i) a reasonable person would consider that the act indicates an intention, on the part of the individual, to no longer comply with the individual’s obligations in relation to consumer credit provided by a CP;<br>(ii) the CP has, after taking such steps as are reasonable in the circumstances, been unable to contact the individual about the act; and<br>(iii) at least 6 months have passed since the CP last had contact with the individual.
Code Obligations	Explanatory Memorandum p.116-117	12.1<br>(d) Where a CP discloses to a CRB that, in the CP's opinion, an individual has committed a serious credit infringement within paragraph (a) of the Section 6(1) definition of that term, the CP must be able to reasonably establish that:<br>(i) when obtaining or attempting to obtain consumer credit, the individual made, or arranged for someone else to make, a material false statement to the CP or knowingly allowed the CP to rely upon a material false statement or premise; and<br>(ii) the individual did this knowing that the statement or premise was untrue and, with intent to deceive the CP, aware that the false statement or premise was likely to materially affect the CP's decision as to whether or not to provide credit to the individual.
	Explanatory Memorandum p.116-117	(e) Where a CP discloses to a CRB that, in the CP's opinion, an individual has committed a serious credit infringement within paragraph (b) of the Section 6(1) definition of that term, the CP must be able to reasonably establish that:<br>(i) the individual made, or arranged for someone else to make, a material false statement to the CP or knowingly allowed the CP to rely upon a material false statement or premise; and<br>(ii) the individual did this knowing that the statement or premise was untrue and with intent to evade the individual's obligations in relation to consumer credit by deceiving the CP as to a material fact.
	Explanatory Memorandum p.116-117	(f) Before disclosing to a CRB that, in the CP’s opinion, an individual has committed a serious credit infringement on the basis of paragraph(c) of the Section 6(1) definition of that term, the CP must have disclosed an overdue payment to which the serious credit infringement relates to the CRB as default information. In order to establish that reasonable steps have been taken to contact the individual:<br>(i) the CP must attempt to make contact with the individual where possible by phone, email and mail;<br>(ii) if these contact attempts suggest that any of those contact details are no longer current, the CP must take reasonable steps to ascertain new contact details and, where new contact details are ascertained, repeat the previous contact attempts using the new contact details;<br>(iii) in phone messages (where these can be left with an automatic answering service or with an adult) and emails, the CP must take reasonable steps to provide its contact details and ask the individual to contact the CP as a matter of urgency;<br>(iv) in mailed letters, the CP must:<br>1) give particulars of the default; and<br>2) state that if a period of 6 months elapses without contact with the individual about the default the CP intends to disclose the default to a CRB as a serious credit infringement and explain the effect of this;<br>(v) the CP must retain such evidence of attempts to contact the individual as is reasonable in the circumstances; and
		(vi) if the individual makes contact with the CP at any time during the 6 month period beginning on:<br>1) the date of the Section 6Q notice; or<br>2) if more recent – the date of last contact with the individual; was given by the CP<br>the 6 months period referred to in paragraph (c)(iii) of the definition of serious credit infringement recommences.
		12.2 If a CP discloses payment information or new arrangement information to a CRB that relates to an overdue amount that is the subject of a serious credit infringement disclosure (based on paragraph(c) of the Section 6(1) definition of that term), the CRB must destroy the information relating to the serious credit infringement.
Privacy Act Part IIIA Provisions	Sect 6K	13. Transfer of rights of credit provider<br>The Privacy Act recognises that the repayment rights of a CP in relation to credit may be transferred and treats the acquirer as a CP for the purposes of the credit.
Code Obligations		13.1 If:<br>(a) an acquirer acquires the rights of a CP in relation to the repayment of an amount of consumer credit;<br>(b) the original CP notifies the individual to whom that consumer credit was provided of the transfer event; and<br>(c) prior to the transfer event, the original CP had disclosed to a CRB consumer credit liability information or default information about the consumer credit,<br>both the original CP and the acquirer must ensure that disclosure is made to the CRB of:<br>(d) the transfer event within 45 days of its occurrence including the name of the acquirer; and<br>(e) any information that is thereafter required to be disclosed under Part IIIA, the Regulations or this CR code (and for the purposes of that subsequent disclosure the acquirer is taken to have made any disclosures by the original CP in relation to that credit that were made prior to the transfer event).

Privacy Act Part IIIA Provisions	Sec 20F and 21G	14. Permitted CRB disclosures<br>Part IIIA permits a CRB to disclose credit reporting information to CPs, mortgage insurers and trade insurers - but only for certain permitted purposes.
Code Obligations	Paras 1.5, 2.2 and 2.15 of the pre-reform code	14.1 Where, in response to a request:<br>(a) a CRB discloses credit reporting information to a CP, mortgage insurer or trade insurer; or<br>(b) a CP discloses credit eligibility information to an entity to which a permitted CP disclosure may be made; and<br>the CRB, CP, mortgage insurer or trade insurer (as applicable) subsequently becomes aware that the credit reporting information or credit eligibility information was about an individual other than the individual that is the subject of the request:<br>(c) in the case of a recipient of the information - it must:<br>(i) advise the disclosing CRB or CP (as applicable) of the mistake as to identity (unless it was the disclosing CRB or CP that identified the mistake); and<br>(ii) destroy the disclosed information; and<br>(iii) take reasonable steps to ensure that any derived information that is based on the disclosed information is not disclosed or used for the purpose of assessing the credit worthiness of the individual to whom the information relates; and<br>(d) in the case of a CRB or CP that disclosed the information - it must:<br>(i) advise the recipient of the information of the mistake as to identity (unless it was the recipient of the information that identified the mistake); and<br>(ii) take reasonable steps to review its disclosure practices, procedures and systems so that similar mistakes are minimised in the future.
	Para 1.15 of the pre-reform code	14.2 Before a CRB discloses credit reporting information to a CP, mortgage insurer or trade insurer, the CRB must have taken reasonable steps to ensure that the CP, mortgage insurer or trade insurer has been notified of the requirements of the Privacy Act, the Regulations and the CR code governing limitations on use and disclosure of credit reporting information.
Privacy Act Part IIIA Provisions	Section 20Q,	15. Security of credit reporting information<br>Part IIIA requires CRBs to take reasonable steps to maintain the security of credit reporting information. CRBs must enter into agreements with CPs requiring them to protect credit reporting information from misuse, interference and loss and unauthorised access, modification or disclosure.
Code Obligations	Explanatory Memorandum p.146-7	15.1 CRBs and CPs must maintain reasonable practices, procedures and systems to ensure the security of electronic transmission and storage of credit reporting information and credit eligibility information.
Privacy Act Part IIIA Provisions	Div 3, Subdiv D	16. Use and disclosure of credit-related personal information by CPs and affected information recipients<br>Part IIIA places restrictions and conditions on the use and disclosure of credit information and credit eligibility information.
		16.1 <br>(a) Despite anything in this CR Code (other than paragraphs 16.1(b) and (c)), a CP or an affected information recipient must not use or disclose credit eligibility information or regulated information for the purposes of:<br>(i) assessing the likelihood that the individual to which the information relates may accept:<br>1) an invitation to apply for, or an offer of: credit; orinsurance in relation to mortgage credit or commercial credit; or<br>2) an invitation to apply for a variation of, or an offer to vary, the amount of or terms on which: credit is provided; orinsurance in relation to mortgage credit or commercial credit is provided;<br>(ii) targeting or inviting an individual to apply, or accept an offer, for:<br>1) credit: or<br>2) insurance in relation to mortgage credit or commercial credit; or<br>3) variation of the amount of or terms on which:<br>credit is provided; orinsurance in relation to mortgage credit or commercial credit is provided<br>(iii) direct marketing.<br>(b) A CP or affected information recipient that has received an application for credit or insurance in relation to mortgage credit or commercial credit is not prevented by paragraph (a) from:<br>(i) using credit eligibility information or regulated information for the purposes of assessing the application; and<br>(ii) in assessing the application, offering or inviting the applicant to apply for a different product where the original product is unsuitable.<br>(c) A CP or affected information recipient is not prevented by paragraph (a) from using credit eligibility information or regulated information for the purposes of excluding an individual from receiving a direct marketing communication on the basis that the individual is at significant risk of defaulting in relation to credit into which the individual has entered.
	Sec 21H Item 5,<br>Explanatory Memorandum p.104-5	16.2 A CRB must only disclose credit reporting information to a CP, for the purposes of enabling the CP to assist the individual to avoid defaulting on his or her obligations in relation to consumer credit provided by the CP to the individual where either:<br>(a) the CP confirms to the CRB that it is aware of circumstances that reasonably indicate that the individual may be at significant risk of defaulting in relation to those obligations; or<br>(b) the CRB is aware that an event has occurred in relation to the individual that is an event of the kind that the CP has identified could, if it were to occur, reasonably indicate that the individual may be at significant risk of defaulting in relation to those obligations.
Code Obligations	Sec 21P, Explanatory Memorandum p.173-5	16.3 Where a CP obtains credit reporting information about an individual from a CRB and, within 90 days of obtaining that information, the CP refuses a consumer credit application made by the individual, whether alone or jointly with other applicants, the CP must provide a written notice of refusal that:<br>(a) meets the requirements of Section 21P(2);<br>(b) explains the individual’s right to access their credit reporting information without charge during the 90 days following the date of the CP’s notice of refusal and how to request the relevant CRBs to provide access to that information;<br>(c) is to the effect that it is important for individuals to be proactive in checking the accuracy of the credit reporting information that CRBs hold about them;<br>(d) states that the CP relies upon information from a number of sources when deciding whether to refuse consumer credit including information provided by the individual to the CP and credit reporting information disclosed to the CP by CRBs;<br>(e) provides information about factors that are often taken into account when refusing credit: these may include:<br>(i) the adequacy of the applicant’s level of income and other resources to meet repayments of credit;<br>(ii) the extent of the applicant’s indebtedness and other commitments;<br>(iii) the security of the applicant’s employment;<br>(iv) the applicant’s credit history including previous bankruptcy, defaults, serious credit infringements, high number of credit applications and unsatisfactory repayment history; and<br>(f) refers to the CP's credit eligibility information access and correction processes and its complaints process.<br>The written notice must be given to the individual either at the time the CP notifies the individual of the refusal decision or within 10 business days of that date.
Privacy Act Part IIIA Provisions	Sec 20K	17. Protections for victims of fraud<br>Where an individual has been a victim of fraud (including identity fraud), Part IIIA enables the individual to request a CRB to commence a ban period during which the CRB may not disclose or use the individual's credit reporting information unless the individual expressly consents in writing.
Code Obligations	Explanatory Memorandum p.142, 164	17.1 Where an individual believes on reasonable grounds that the individual has been, or is likely to be, a victim of fraud and the individual requests a CRB not to use or disclose their credit reporting information, the CRB must immediately:<br>(a) include on the credit reporting information held in relation to the individual a notation about the individual’s request and retain this for the duration of the ban period;<br>(b) explain to the individual the effect and duration of the ban period, including that the individual may not be able to access credit during the ban period; and<br>(c) explain to the individual that they may request a ban period with other CRBs, and that the individual can consent to the CRB (the first CRB) notifying the CRBs nominated by the individual (the notified CRBs) that the individual has requested that the notified CRB/s not use or disclose the individual’s credit reporting information (additional ban period request). Where this additional ban period request is made by the individual:<br>(i) the first CRB must, as soon as reasonably practicable, provide the notified CRB/s with the ban period request provided by the individual to the first CRB;<br>(ii) The notified CRB must treat the additional ban period request provided by the first CRB as if it had been provided by the individual directly to the notified CRB.
	Explanatory Memorandum p.142, 164	17.2 Where a CRB receives a request from a CP, mortgage insurer or trade insurer for credit reporting information about an individual in relation to whose credit reporting information a ban period is in effect, the CRB must inform the CP, mortgage insurer or trade insurer of the ban period and its effect.
	Explanatory Memorandum p.142, 173-4	17.3 Where a CRB has established a ban period in relation to credit reporting information about an individual, the CRB must notify the individual not less than 5 business days before the end of the ban period:<br>(a) of the date the ban period is due to finish;<br>(b) about the individual's rights under Part IIIA, the Regulations and this CR code to extend the ban period; and<br>(c) what, if any, information the CRB requires to support the individual's allegation of fraud.<br>17.4 For the purposes of paragraph 17.1(c), where an individual seeks to extend a ban period under paragraph 17.3, the individual can consent to the first CRB notifying the previously notified CRBs of the request to extend to the ban period and, where this ban period extension request is made by the individual:<br>(a) the first CRB must, as soon as reasonably practicable, provide the notified CRB/s with the ban period extension request and any supporting material provided by the individual to the first CRB;<br>(b) the notified CRB must treat the ban period extension request provided by the first CRB as if it had been provided by the individual directly to the notified CRB.
Privacy Act Part IIIA Provisions	Sec 20G	18. Use by a CRB of credit reporting information to facilitate a CP’s direct marketing<br>Part IIIA restricts a CRB’s use of credit reporting information to facilitate a CP’s direct marketing. It does, however, permit a CRB at the request of a CP to undertake pre-screening of a list of individuals provided by the CP using eligibility requirements nominated by the CP.
		18.1 Notwithstanding Section 20E(2), a CRB must not:<br>(a) use credit reporting information for the purpose of developing any tool or service for provision to a CP or affected information recipient for the purposes of assisting them:<br>(i) to assess the likelihood that an individual may accept:<br>1) an invitation to apply for, or an offer of, credit or insurance in relation to mortgage credit or commercial credit; or<br>2) an invitation to apply for a variation of, or an offer to vary, the amount of or terms on which credit or insurance in relation to mortgage credit or commercial credit is provided; or<br>(ii) to target or invite an individual to apply, or accept an offer, for:<br>1) credit or insurance in relation to mortgage credit or commercial credit; or<br>2) variation of the amount of, or terms on which, credit or insurance in relation to mortgage credit or commercial credit is provided; or<br>(b) provide any such tool or service that uses credit reporting information to a CP or affected information recipient.
Code Obligations	Sec 20G(3)	18.2 A CP must not nominate eligibility requirements to be used by a CRB to assess, in accordance with section 20G, whether or not an individual is eligible to receive the direct marketing communications of the CP, that indicate that the individual is experiencing, or may in the future experience, difficulty in meeting repayments under their existing credit unless it is to exclude such individuals from the direct market communication.
	Sec 20G(5)	18.3 A CRB must give effect, as soon as practicable, to a request by an individual not to use their credit information for the purposes of direct marketing, whether that request is made of the CRB through the CRB’s website facility (if any), by telephone, mail, email or other means.
	Sec 20G(5)	18.4 Each CRB must keep a confidential register of individuals who have made a request of the kind referred to in paragraph 18.3.
Privacy Act Part IIIA Provisions	Sec 20R and 21T	19. Access<br>Part IIIA obliges CRBs and CPs to provide access on request by an individual to credit reporting information held about the individual and to do so within a reasonable period (in the case of a CRB this cannot be longer than 10 days). A CRB is not permitted to charge for access if the individual (whether directly or through an agent) has not made a request for access within the preceding 3 months. If a request has been made within the preceding 3 months, the CRB may impose a charge but this must not be excessive. When providing access to credit reporting information held about the individual, the CRB must, if the credit reporting business of the CRB involves deriving credit ratings about individuals, also give the credit rating for the individual with an explanation. A CP (except a CP that is an agency) may impose a reasonable charge for providing access to credit information.
Code Obligations	Para 1.10, 2.17 and 2.18 of the pre-reform code	19.1 Where a person requests a CRB or CP to provide them with access to credit reporting information or credit eligibility information (as applicable), the CRB or CP (as applicable) must not provide access without first obtaining such evidence as is reasonable in the circumstances to satisfy itself as to the identity of the person making the request and that person's entitlement under Part IIIA, the Regulations and the CR code to the access.
	The pre-reform code Para 1.7 and 1.8	19.2 Where an individual (whether personally or through another access seeker) requests a CRB to provide access to the individual’s credit reporting information, the CRB must not charge a fee for giving access to the information if the individual provides the CRB with evidence that, not more than 90 days previously, a CP refused a consumer credit application made by the individual. This is the case whether or not the CRB has provided the individual with access to credit reporting information free of charge at any time during the previous 3 months.
	Sec 20R, 21T	19.3 If a CRB has a service whereby an individual (whether personally or through another access seeker) may for a fee obtain their credit reporting information (fee-based service):<br>(a) the information made available by the CRB about the fee-based service must prominently state that individuals have a right under Part IIIA to obtain their credit reporting information, including their credit rating under paragraph 19.7, free of charge in the following circumstances:<br>(i) if the access request relates to a CP’s decision to refuse the individual’s consumer credit application;<br>(ii) if the access request relates to a decision by a CRB or CP to correct credit reporting information or credit eligibility information about the individual; and<br>(iii) once every 3 months (this is in addition to any access given in accordance with paragraphs 19.3(i) or (ii)).<br>(b) the CRB must take reasonable steps to ensure that its service, whereby individuals may obtain their credit reporting information free of charge, is as available and easy to identify and access as its fee-based service.
	Sec 20R, Explanatory Memorandum p.178	19.4 Where credit reporting information is provided to an access seeker free of charge by a CRB as required by Part IIIA, the Regulations or this CR code:<br>(a) the CRB must provide the access seeker with access to:<br>(i) all credit information in relation to the individual currently held in the databases that the CRB utilises for the purposes of making disclosures permitted under Part IIIA;<br>(ii) all current CRB derived information about the individual that is available; and<br>(iii) the individual’s credit rating as set out in paragraph 19.7;<br>(b) the CRB must present the information clearly and accessibly and provide reasonable explanation and summaries of the information to assist the access seeker to understand the impact of the information on the individual’s credit worthiness;<br>(c) the CRB may only provide the access seeker with a direct marketing communication where the access seeker has provided his or her consent to receipt of this communication by opting in to providing this consent. A pre-ticked consent box does not constitute opting in; and<br> <br>(d) if the CRB does not provide the information to the access seeker in the manner requested by the access seeker, the CRB must take reasonable steps to provide access in a way that meets the needs of the CRB and the individual.
	Sec 21T,<br>Para 2.21 of the pre-reform code	19.5 A CP:<br>(a) must take reasonable steps to provide an accessible means for an individual to obtain access to credit eligibility information about them; <br>(b) should, unless unusual circumstances apply, provide access within 30 days of the request;<br>(c) must present the information clearly and accessibly and provide reasonable explanations and summaries of the information to assist the access seeker to understand the impact of the information on the individual’s credit worthiness; and <br>(d) must advise the individual that, in order to ensure that they have access to the most up-to-date information, they should additionally request access to the credit reporting information held by CRBs about them.
	Explanatory Memorandum p.177<br> <br>Hardship Supp Ex Mem, p.11 - 12	19.6 Where a CRB provides an access seeker with CRB derived information about the individual or a CP provides an access seeker with CP derived information about the individual, this may be done in a way that preserves the confidentiality of the methodology, data analysis methods, computer programs or other information that is used to produce the derived information.<br>19.7 For the purposes of Paragraph 19.4 and Section 20R of the Privacy Act and the meaning of ‘credit rating’ used in that section:<br>(a) if the business of a CRB involves deriving more than one form of credit rating or credit score for individuals (for example, where different credit ratings or scores are derived using calculations based on different sets of credit information):<br>(i) the credit rating required to be given under Section 20R is the rating that is derived from the calculation that is used to provide credit ratings or credit scores to CPs using the broadest range of information available to the CRB and, if there is more than one such calculation, the one most accurate, relevant and up to date; and<br>(ii) if the CRB imposes a charge for giving a credit rating derived using a different calculation to that described in Subparagraph (i) to access seekers, the CRB must give the individual (whether directly or through an agent) the option to receive that credit rating for free once every 3 months.<br>Note: As the credit rating must be derived from the calculation that is used to provide credit ratings or credit scores to CPs, it will not include financial hardship information (as per subsection 20E(7) of the Privacy Act).<br>(b) if the CRB refers access seekers to a service under which a third party offers to give the access seeker the individual’s credit score or credit rating (on a more regular basis than quarterly), the CRB must:<br>(i) prominently state when referring to the third party service that the individual has a right to receive their credit rating free of charge under section 20R;<br>(ii) take reasonable steps to ensure that the free service is as available and easy to identify and access as the referral to that other service;<br>(c) if the CRB is unable to derive a credit rating for an individual because the CRB holds insufficient credit information about the individual, the CRB must explain that to the access seeker and give the access seeker an explanation of the credit information that the CRB needs to hold to be able to derive a credit rating. This explanation may be given by reference to another document that is reasonably accessible;<br>(d) when giving a credit rating to the access seeker, the CRB must:<br>(i) explain the nature and purpose of a credit score and how the credit rating provided under subparagraph 19.4(a)(iii) relates to that score;<br>(ii) categorise the total scale into no less than five bands;<br>(iii) describe those bands (including the credit score ranges that they represent) and use appropriate descriptors for those bands that relate to the credit worthiness of individuals who sit within each band;<br>(iv) state which band the credit score for the individual sits within. For the avoidance of doubt, this does not require the CRB to include the credit score for the individual (although this does not prevent a CRB from proactively also providing a precise credit score to an access seeker);<br>(v) for the purposes of Paragraph 19.4 and Subparagraphs 20R(1A)(b) – (d) of the Privacy Act, give an explanation statement with the credit rating that includes (subject to Paragraph 19.6):<br>1) an explanation of the types of credit information that is held by a CRB and the general impact of that information on an individual’s credit score. This explanation may be given by reference to another document that is reasonably accessible;<br>2) in relation to the band in which the individual’s credit rating sits, a description of the particular types of credit information that the CRB reasonably believes are the most important for people who sit within that band and why that information may be important (which may include a description of the importance of the absence of the particular type of credit information to a credit score within that band). For the purposes of this subparagraph, the CRB would ordinarily describe 3 – 5 types of credit information which typically have the biggest impact on the credit score of individuals within that credit rating band (whether by their inclusion or absence in credit information held by the CRB);<br>3) other than for the highest band, and based on the relative importance of the types of credit information, a statement as to the common things that people within the band can do to improve their credit rating;<br>4) an explanation of how CPs may, and may not, access and use a credit rating or credit score in the assessment or management of credit, including how the credit rating or credit score relates to other elements of credit assessment or management (such as responsible lending assessments). This explanation may be given by reference to another document that is reasonably accessible; and<br>(vi) review the assumptions used in developing the explanation statement in Subparagraph (v) no less than every 12 months or otherwise when the CRB makes a significant change to the calculations used to derive the credit rating.<br>19.8 Where a CRB provides access to credit reporting information to an access seeker and that information includes repayment history information or financial hardship information:<br>(a) the information must not be given to the access seeker using codes other than those disclosed to the CRB by the relevant CP, other than for:<br>(i) repayment history information disclosed under subparagraphs 8.2(c)(i) and 8.2(d)(i), which may be represented in a graphical form (such as a tick); and<br>(ii) codes or other information that the CRB reasonably believes will assist the access seeker to better understand the individual’s credit history;<br>(b) the CRB must include the following statement in relation to the particular type of financial hardship information that is provided to the access seeker:<br>(i) V – this loan was varied in this month and repayment history reflects the new payments required<br>(ii) A – there was an arrangement for this loan in this month and the repayment history reflects that arrangement;<br>19.9 If the CRB gives a credit score or credit rating to an access seeker, and the credit reporting information held by the CRB includes financial hardship information, the CRB must explain that the financial hardship information was not included in the calculation of that credit score or credit rating.
7Privacy Act Part IIIA Provisions	Sec 20T, 21V	20. Correction of information<br>Part IIIA provides an individual with correction of information rights. Where a CRB or CP is satisfied that credit-related personal information is inaccurate, out-of-date, incomplete, irrelevant or misleading, the CRB or CP (as applicable) must take reasonable steps to correct the information within 30 days or such longer period agreed to by the individual in writing. Where necessary to resolve the correction request, the CRB or CP ( as applicable) must consult with other CRBs or CPs.
Code Obligations	Sec 21V, Explanatory Memorandum p.179	20.1 Where:<br>(a) a CP, that does not either disclose credit information to a CRB or request a CRB to disclose credit reporting information to it, receives a correction request from an individual in accordance with Part IIIA; and<br>(b) the correction request relates to information that the CP does not hold; <br>the CP is able to meet the requirements of Sections 21V(3) and 21W(3) by:<br>(c) consulting with CRBs or CPs to identify an entity that holds the relevant information;<br>(d) giving the individual a written notice:<br>(i) explaining that it does not hold the relevant information and does not participate in the credit reporting system and so the correction has not been made;<br>(ii) informing the individual of an entity that holds the information to which the correction request relates and providing contact details for that entity; and<br>(iii) stating that if the individual is not satisfied with the response to the request the individual may access a recognised external dispute resolution scheme of which the CP is a member, or to which it is subject, or make a complaint to the Commissioner. <br>(e) complying with the requirements of paragraphs 20.1(c) and (d) within 30 days of the individual’s request.
	Sec 20T, 21V	20.2 When a CRB or CP (the consulted CRB or CP) is consulted by another CRB or CP (the first responder CRB or CP):<br>(a) the first responder CRB or CP must take reasonable steps to provide the consultation request to the consulted CRB or CP within a time period of five business days of the correction request being made;<br>(b) when making the consultation request, the first responder CRB or CP must notify the consulted CRB or CP the date when the 30-day period to resolve the individual’s correction request ends (the correction period);<br>(c) the consulted CRB or CP must take reasonable steps to respond to the consultation request as soon as practicable, and not less than five business days before the end of the correction period (unless the consultation request is made less than five business days before the end of correction period, in which case the response must be provided as soon as practicable);<br>(d) where the consulted CRB or CP will be unable to respond to the consultation request by the end of the correction period, it must advise the first responder CRB or CP at least five business days before the end of the correction period of the delay (unless the consultation request is made less than five business days before the end of correction period, in which case the advice must be provided as soon as practicable), the reasons for this and the expected timeframe to respond to the consultation request. This timeframe must be reasonable.
	Sec 20T, 21V, Explanatory Memorandum p.150, 180-1	20.3 If a CRB or CP forms the view that it will not be able to resolve an individual's correction request within the 30 day period required by Part IIIA, the CRB or CP (as applicable) must as soon as practicable:<br>(a) notify the individual of the delay, the reasons for this and the expected timeframe to resolve the matter;<br>(b) seek the individual’s agreement to an extension for a period that is reasonable in the circumstances; and<br>(c) advise that the individual may complain to a recognised external dispute resolution scheme of which the CRB or CP (as applicable) is a member or to which it is subject – and provide the contact details for that scheme - or, in the case of a CP that is not a member of, or subject to, such a scheme, to the Commissioner; and<br>(d) if the individual has not agreed to the requested extension, provide a response to the correction request within the timeframe sought for extension.
	Sec 20S(1), 20T(2), 21U(1), 21V(2)	20.4 When correcting credit-related personal information:<br>(a) If a CRB or CP receives a correction request, they must determine whether the credit-related personal information needs to be corrected as soon as practicable.<br>(b) If a CRB or CP is satisfied that credit-related personal information needs to be corrected (whether in response to a correction request, or under section 20S or section 21U), the CRB’s or CP’s obligation to take reasonable steps to correct the information will be satisfied where the CRB or CP, or a CRB or CP consulted in relation to the correction request (as applicable):<br>(i) corrects the credit information, where this correction is in response to a correction request, within five business days of determining the correction should occur and otherwise as soon as practicable;<br>(ii) takes reasonable steps to ensure that any future derived information is based on the corrected credit information; and<br>(iii) takes reasonable steps to ensure that any derived information that is based on the uncorrected credit information is not disclosed or used for the purpose of assessing the credit worthiness of the individual to whom the information relates.
		20.5 <br>(a) If:<br>(i) an individual enters into a new arrangement with a CP of the kind referred to in Section 6S(1)(c) or a CP has disclosed payment information in relation to the individual; and<br>(ii) the individual requests a CRB to correct the credit reporting information held by the CRB about the individual by removing default information that relates to an overdue payment that is the subject of that new arrangement or payment information; and<br>(iii) the request is made on the basis that the overdue payment occurred because of the unavoidable consequences of circumstances beyond the individual's control, such as natural disaster, bank error in processing a direct debit or fraud,<br>the CRB must, in consultation with the CP that disclosed the relevant default information, consider whether the default information is inaccurate, out-of-date, incomplete, irrelevant or misleading, having regard to the purpose for which the information is held by the CRB.<br>(b) Where, under paragraph 20.5(a), the CRB and CP are satisfied that the default information is inaccurate, out-of-date, incomplete, irrelevant or misleading, having regard to the purpose for which the information is held by the CRB, the CRB must agree to correct the credit reporting information about the individual by destroying the default information.
		20.6 On request by an individual, a CRB must correct the credit reporting information held by it in relation to the individual by destroying any default information that relates to a payment that the individual is overdue in making to a CP if, at the time of the correction request, the CP is prevented by a statute of limitations from recovering the amount of the overdue payment.
	Sec 20U, 21W<br>Para 1.14, 3.14, 3.15 of the pre-reform code	20.7 A CRB or CP must notify an individual of a decision about a correction request made by the individual under Section 20T or Section 21V within 5 business days of the decision. Where the decision is to correct the information, the notice must:<br>(a) include all relevant credit reporting information or credit eligibility information (as applicable) held by the CRB or CP (as applicable) so that the individual can check that the information has been appropriately corrected; <br>(b) explain:<br>(i) that the individual has a right under this CR code to obtain their credit reporting information from a CRB free of charge if the access request relates to a decision by a CRB or a CP to correct information about the individual; and<br>(ii) how that right may be exercised; and<br>(c) if the CRB or CP (as applicable) is proposing to rely upon paragraph 20.9 of this CR code:<br>(i) explain what CRBs, CPs and affected information recipients the CRB or CP (as applicable) is intending to notify to fulfil its notification obligation under Part IIIA, the Regulations and this CR code; and<br>(ii) ask the individual if there is any other CP or affected information recipient that the individual would like the CRB or CP (as applicable) to notify of the correction.
		20.8 Where a CRB or CP corrects credit-related personal information by updating identification information about an individual, the CRB or CP (as applicable) is not obliged to notify any previous recipient of the information about the updating of that information, unless requested by the individual.
	Section 20S(2), 20U(2), 21U(2) 21W(2), Explanatory Memorandum p.149, 179-80,<br>Para 1.14 of the pre-reform code,<br>Para 3.15 of the pre-reform code	20.9 Where a CRB or CP corrects credit-related personal information and this gives rise to an obligation under Part IIIA to give notice to a CRB, CP or affected information recipient, unless it is impracticable or illegal to give that notice, the notification obligation is taken to be met where:<br>(a) the correcting CRB or CP gives notice of the correction to:<br>(i) all CRBs to which it disclosed the pre-corrected information;<br>(ii) all CPs and affected information recipients to which it disclosed the pre-corrected information within the previous 3 months; and<br>(iii) any other CP or affected information recipient that has been nominated by the individual and to which it disclosed the pre-corrected information more than 3 months previously;<br>(b) if notice is given (in accordance with paragraph 20.9(a)) to a CP or affected information recipient that previously received CRB derived information or CP derived information that is no longer correct by reason of the correction, the notice includes revised CRB derived information or CP derived information (as applicable) that has been derived using the corrected information and such identification information or credit ID information necessary to identify the individual and their consumer credit to the CP; and<br>(c) the notice is given within 7 business days of the correction.
		20.10 Where an individual makes a correction request under Section 20T or Section 21V the complaint handling provisions in Division 5 of Part IIIA will not apply to that request, even if the correction request includes an expression of dissatisfaction by the individual about an act or practice by the CRB or CP (as applicable).
Privacy Act Part IIIA Provisions	Div 5,	21. Complaints<br>Part IIIA enables an individual to complain either to a CRB or a CP about an act that may breach Part IIIA (other than certain provisions pertaining to access or corrections) or the CR code (other than an obligation that pertains to a Part IIIA excluded provision). The complaint must be acknowledged within 7 days, investigated and where necessary consultation with other CRBs or CPs must occur. A decision must be made in relation to the complaint within 30 days or longer period agreed to by the individual in writing.
Code Obligations	Explanatory Memorandum p.189,<br>Para 3.1, 3.2, of the pre-reform code	21.1 Where a CRB or CP is required by Australian law, a condition of a licence issued by a regulatory authority or an enforceable Industry Code requirement to meet complaints handling requirements, the CRB or CP must comply with those requirements for the purposes of a complaint under Part IIIA. Any other CRB or CP must comply with the following sections of ISO 10002:2018(E) Quality management - Customer satisfaction - Guidelines for complaints handling in organisations for the purposes of a complaint under Part IIIA:<br>(a) Section 4 Guiding Principles;<br>(b) Section 5.2 Leadership and Commitment;<br>(c) Section 6.4 Resources;<br>(d) Section 8.1 Collection of information; and<br>(e) Section 8.2 Analysis and evaluation of complaints.
		21.2 A CRB must be a member of, or be subject to, a recognised external dispute resolution scheme.
	Sec 23B, Explanatory Memorandum p.191	21.3 A CRB or CP that is consulted by another CRB or CP about a complaint must take reasonable steps to respond to the consultation request as soon as practicable.<br>21.4 If a CRB or CP forms the view that it will not be able to resolve a complaint within the 30 day period required by Part IIIA, the CRB or CP (as applicable) must:
	Sec 23B(5)	(a) inform the individual of this before the end of that period and provide the reason for the delay, the expected timeframe to resolve the complaint and seek their agreement to an extension for a period that is reasonable in the circumstances; and<br>(b) advise that the person may complain to the recognised external dispute resolution scheme of which the CRB or CP (as applicable) is a member, or to which it is subject – and provide the contact details for that scheme - or, in the case of a CP that is not a member of, or subject to, such a scheme, to the Commissioner.
	Sec 23C(6)	21.5 Where a CRB has an obligation under Section 23C(2), unless it is impracticable or illegal to do so, to give notice to a CP about a complaint relating to a CRB's act or practice that may breach Section 20S, this obligation is taken to be met if the CRB gives notice as soon as practicable to:<br>(a) if the complaint relates to credit information that was disclosed to the CRB by a CP – that CP;<br>(b) any other CP to which the CRB disclosed the credit information to which the complaint relates in the previous 3 months; and<br>(c) any other CP that has been nominated by the individual for this purpose.
	Sec 23C(6)	21.6 Where a CP has an obligation under Section 23C(3), unless it is impracticable or illegal to do so, to give notice to a CRB or CP about a complaint relating to a CP's act or practice that may breach Section 21U, this obligation is taken to be met if the CP gives notice as soon as practicable to:<br>(a) if the complaint relates to credit information that was disclosed to the CP by a CRB or another CP – that CRB or CP;<br>(b) any other CRB or CP to which the CP disclosed the credit information to which the complaint relates in the previous 3 months; and<br>(c) any other CP that has been nominated by the individual for this purpose.
Privacy Act Part IIIA Provisions		22. Record keeping<br>Part IIIA imposes various obligations on CRBs and CPs to keep records where credit information is used or disclosed.
Code Obligations	Explanatory Memorandum p.139,<br>Para 1.17, 2.14, 2.14A, 2.19 of the pre-reform code	22.1 Each CRB and CP must maintain adequate records that evidence their compliance with Part IIIA, the Regulations and this CR code.<br>22.2 In particular, each CRB and CP must maintain the following records:<br>(a) where credit-related personal information is destroyed to meet obligations under Part IIIA, the Regulations and this CR code (but only if this is possible);<br>(b) in the case of a CP that receives credit eligibility information disclosed to it by another CP:<br>(i) the date on which that information was disclosed;<br>(ii) the CP who disclosed the information;<br>(iii) a brief description of the type of information disclosed; and<br>(iv) the evidence relied upon that the consent requirements have been met;<br>(c) for each disclosure that a CRB or CP makes of credit reporting information or credit eligibility information (as applicable):<br>(i) the date of the disclosure;<br>(ii) a brief description of the type of information disclosed;<br>(iii) the CP, affected information recipient or other person to whom the disclosure was made; and<br>(iv) evidence that the disclosure was permitted under Part IIIA, the Regulations or the CR code;<br>(d) records of any consent provided by an individual for the purposes of Part IIIA, the Regulations or the CR code;<br>(e) in the case of a CP – records of any written notice given to an individual stating that a consumer credit application has been refused within 90 days of disclosure by a CRB to the CP of credit reporting information in relation to that individual; and<br>(f) records of correspondence and actions taken in relation to:<br>(i) requests to establish or extend a ban period;<br>(ii) requests for, or notifications of, corrections;<br>(iii) complaints;<br>(iv) pre-screening requests by a CP; and<br>(v) monitoring and auditing of CPs in accordance with Part IIIA, the Regulations and this CR code.<br>22.3 Records must be retained for a minimum period of 5 years from the date on which the record is made unless, in the case of a CRB, the record includes information that the CRB is required by Part IIIA, the Regulations or the CR code to destroy at the end of the applicable retention period, in which case the record must be retained for the duration of that retention period only.
Privacy Act Part IIIA Provisions	Sec 20N and 20Q. <br>	23. Credit reporting system integrity<br>Part IIIA includes measures to facilitate credit reporting system integrity including an obligation on CRBs to ensure that regular audits are conducted by an independent person to determine whether CPs are complying with aspects of their contractual obligations to the CRB.
Code Obligations	Sec 20N and 20Q. <br>Explanatory Memorandum p.30 and p.145	23.1 To ensure that CRBs are able to tailor the frequency and extent of the audits required by sections 20N and 20Q to the CPs that present the greatest risk of non-compliance, a CRB must establish a documented, risk based program to monitor CPs' compliance with their obligations under Part IIIA, incorporated in their agreements with the CRB, to ensure:<br>(a) that credit information that the CP discloses to the CRB is accurate, up-to-date and complete;<br>(b) that credit reporting information that the CRB discloses to the CP is protected by the CP from misuse, interference and loss and from unauthorised access, modification or disclosure; and<br>(c) that the CP takes the steps in relation to requests to correct credit-related personal information required by Part IIIA, the Regulations and this CR code.
	Sec 20N and 20Q	23.2 The risk based program established by a CRB for the purposes of paragraph 23.1 must:<br>(a) identify and evaluate indicators of risk of non-compliance by CPs with the obligations referred to in paragraph 23.1;<br>(b) assess the risk posed by CPs of significant non-compliance with those obligations utilising those risk indicators and the range of information available to the CRB including correction requests and complaints;<br>(c) utilise a reasonable range of monitoring techniques to validate and update those risk assessments from time to time (which could, for example, include questionnaires or attestations);<br>(d) include an audit program for CPs to assess compliance with the obligations referred to in paragraph 23.1.
	Sec 20N(3)(b), 20Q(2)(b)	23.3 To be independent and so eligible under Part IIIA to conduct an audit of a CP as part of the CRB’s auditing program referred to in paragraph 23.2:<br>(a) an auditor must not be a director or employee of the CP, have a significant financial interest in the CP or, at any time during the previous 12 months, had any such relationship or interest;<br>(b) if the auditor is an employee of the CRB – the CRB’s organisational structure and supervision arrangements must achieve functional independence for the auditor;<br>(c) if the auditor is an employee of an industry funded organisation – the organisation’s governance and supervision arrangements must achieve functional independence for the auditor; and<br>(d) the auditor must not have any other association that would impair the perception of the auditor’s independence, nor had any such association at any time during the previous 12 months.
		23.4 A CRB must take reasonable steps to ensure that a person who conducts an audit of a CP as part of the CRB’s auditing program referred to in paragraph 23.2 has sufficient expertise for the role including:<br>(a) knowledge of the requirements of Part IIIA, the Regulations and this CR code;<br>(b) knowledge of audit methodology and previous experience in conducting audits; and<br>(c) credit reporting system experience.
		23.5 Subject to paragraphs 23.3 and 23.4, a CRB's CP auditing program for the purposes of paragraph 23.2(d) may utilise as auditors:<br>(a) a CRB’s compliance or auditing team;<br>(b) consultants engaged by the CRB;<br>(c) consultants engaged by the CP where the CRB is satisfied as to the consultant’s independence and expertise; or<br>(d) an industry funded organisation where the CRB is satisfied as to that organisation's independence and expertise.
		23.6 The CRB must take reasonable steps to ensure that its audit oversight, including reporting arrangements, is sufficient to enable the CRB to form a view as to whether the CP is complying with the obligations referred to in paragraph 23.1.
		23.7 A CP must permit a person, who conducts an audit of a CP as part of the CRB’s auditing program referred to in paragraph 23.2, to have reasonable access to the CP's records for the purposes of carrying out the audit.
	Sec 20N and 20Q<br>Explanatory Memorandum p.30 and p.145	23.8 A CP must take reasonable steps to rectify issues identified in the course of an audit undertaken pursuant to the CRB's auditing program referred to in paragraph 23.2.<br>23.9 Where a CP fails to meet its contractual obligations to a CRB to comply with Part IIIA, the Regulations and this CR Code and in particular fails to:
	Explanatory Memorandum p.30 and p.146	(a) ensure that the credit information that the CP discloses to the CRB is accurate, up-to-date and complete; or<br>(b) protect credit reporting information disclosed to the CP by a CRB from misuse, interference or loss, or unauthorised access, modification or disclosure;<br>the CRB will take such action as is reasonable in the circumstances, which may include termination of the agreement. However, termination may only occur if the CRB first provides the CP with reasonable notice of its intention to terminate the agreement and an opportunity to trigger the dispute resolution procedures in paragraph 23.10.
	Explanatory Memorandum p.146	23.10 Where disputes arise between two or more CRBs, CPs and affected information recipients in relation to actions undertaken or required to fulfil their obligations under Part IIIA, the Regulations or this CR code, the parties to the dispute must endeavour to resolve the dispute in a fair and efficient way.
		23.11 A CRB must publish on its website, by 31 August each year, a report for the financial year ending on 30 June of the same year (or in the case of the report provided in 2014, for the period beginning on the date of commencement of this CR code and ending on 30 June 2014) that includes information about the following:<br>ACCESS<br>(a) Individuals provided access without charge – the percentage calculated in accordance with the following formula:<br>% = AI(WC)/ IND x 100 where:<br>AI(WC) is the number individuals given access to their credit reporting information (without charge) by the CRB during the reporting period; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>(b) Individuals provided access with a charge – the percentage calculated in accordance with the following formula:<br>% = AI(C)/ IND x 100 where:<br>AI(C) is the number of individuals given access to their credit reporting information by the CRB during the reporting period where the individual used a fee-based service; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>CORRECTIONS<br>(c) Correction requests received – the percentage calculated in accordance with the following formula:<br>% = CR/ IND x 100 where:<br>CR is the number of correction requests received by the CRB during the reporting period; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>(d) Successful corrections requests – the percentage calculated in accordance with the following formula:<br>% = SCR/ CR x 100 where:<br>SCR is the number of successful correction requests, that is, correction requests received by the CRB during the reporting period where the CRB was satisfied that a correction should be made; and CR is the number of correction requests received by the CRB during the reporting period;<br>(e) Corrections finalisation period – the average number of days taken to finalise a correction calculated in accordance with the following formula:<br>Average days = TD/ TC where:<br>TD is the total number of calendar days taken from receipt to a finalisation for all correction requests finalised by the CRB during the reporting period; and TC is the total number of corrections finalised by the CRB during the reporting period;<br>(f) Other corrections made – the percentage calculated in accordance with the following formula:<br>% = OCR/ IND x 100 where:<br>OCR is the number of other corrections, that is, corrections made by the CRB during the reporting period that were not made in response to a correction request from the relevant individual; and IND is the number of individuals about whom credit information is held at the end of the reporting period<br>(g) Types of corrections made – information about<br>(i) the types of correction requests received and corrections made during the reporting period (including a % figure for each correction type against all types);<br>(ii) the industry sectors from which the information that was corrected originated from.<br>COMPLAINTS<br>(h) Complaints received – the percentage calculated in accordance with the following formula:<br>% = C/ IND x 100 where:<br>C is the number of complaints received by the CRB during the reporting period; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>(i) Types of complaints – information about the types of complaints that were received by the CRB during the reporting period (including a % figure for each complaint type against all types)<br>(j) Complaints finalised – the percentage calculated in accordance with the following formula:<br>% = F/ IND x 100 where:<br>F is the number of complaints finalised by the CRB during the reporting period; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>(k) Complaint finalisation period – the average number of days taken to finalise a complaint calculated in accordance with the following formula:<br>Average days = TD/ TCP where:<br>TD is the total number of calendar days taken from receipt to a finalisation for all complaints finalised by the CRB during the reporting period; and TCP is the total number of complaints finalised by the CRB during the reporting period;<br>(l) Complaint outcomes – information about the outcomes of the complaints finalised during the reporting period (including a % figure for each outcome type against all outcomes);<br>SERIOUS CREDIT INFRINGEMENTS<br>(m) Serious credit infringements disclosed – the percentage calculated in accordance with the following formula:<br>% = SCI/ IND x 100 where:<br>SCI is the total number of times during the reporting period that a CP disclosed an opinion to the CRB that an individual had, in circumstances specified by the provider, committed a serious credit infringements; and IND is the number of individuals about whom credit information is held at the end of the reporting period;<br>(n) Serious credit infringements by sector – the percentage calculated in accordance with the following formula:<br>% = SCI(S)/SCI x 100<br>SCI(S) is the number of times during the reporting period that a CP from a particular sector disclosed an opinion to the CRB that an individual had, in circumstances specified by the provider, committed a serious credit infringements; and SCI is the total number of times during the reporting period that a CP disclosed an opinion to the CRB that an individual had, in circumstances specified by the provider, committed a serious credit infringements;<br>THE CRB’S MONITORING AND AUDITING ACTIVITY<br>(o) Information about the CRB’s monitoring and auditing activity during the reporting period including the number of audits conducted, any systemic issues identified and any action taken in response. This information does not require the identification of specific entities;<br>DISCLOSURE TO THE CRB OF CONSUMER CREDIT LIABILITY INFORMATION AND REPAYMENT HISTORY INFORMATION<br>(p) information about the take-up of the new types of credit-related personal information permitted to be held in the credit reporting system from 12 March 2014, including:<br>(i) Disclosure to the CRB of consumer credit liability information – the percentage calculated in accordance with the following formula;<br>% = CCLI/ CP x 100 where:<br>CCLI is the number of CPs that disclosed consumer credit liability information to the CRB during the reporting period; and CP is the total number of CPs that disclosed any credit information to the CRB during the reporting period;<br>(ii) Disclosure to the CRB of repayment history information – the percentage calculated in accordance with the following formula;<br>% = RHI/ CP x 100 where:<br>RHI is the number of CPs that disclosed repayment history information to the CRB during the reporting period; and CP is the total number of CPs that disclosed any credit information to the CRB during the reporting period;<br>OTHER INFORMATION<br>(q) Any other information requested by the Commissioner from time to time.
Privacy Act Part IIIA Provisions		24. Information Commissioner’s role<br>The Privacy Act specifies that this CR code may impose obligations on CRB, CP or affected information recipients to report matters to the Commissioner.
	Para 4.2 of the pre-reform code	24.1 The Commissioner may, at the request of a CRB, CP or affected information recipient, agree to vary time limits imposed by the CR code where the CRB, CP or affected information recipient (as applicable) is unable to comply with the specified time limit due to circumstances such as technological failure or other practical or unforeseen difficulties.
		24.2 Every 3 years, or more frequently if the Commissioner requests, a CRB must commission an independent review of its operations and processes to assess compliance by the CRB with its obligations under Part IIIA, the Regulations and this CR code. The CRB must consult with the Commissioner as to the choice of reviewer and scope of the review. The review report and the CRB's response to the review report must be provided to the Commissioner and made publicly available.<br>24.3 The Commissioner will initiate an independent review of the operation of this CR code within 4 years of the date of the commencement of the initial independent review, and thereafter, every 4 years (following commencement of each independent review).<br>

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