41Records of passenger service transactions—booking services

41 Records of passenger service transactions—booking services

41 Records of passenger service transactions—booking services

(1) A booking service provider must keep a record of each booking for a passenger service for a period of not less than 2 years after the booking is taken (whether or not the booking request is made by or on behalf of the passenger or is referred by another booking service provider).

(2) If the request is not referred to another booking service provider, the record must contain the following information—

(a) the date of the booking and the time at which it was made,

(b) the date of the journey and the time at which it commenced and ended,

(c) the location of the commencement and end of the journey,

(d) the full name of the driver of the vehicle,

(e) the vehicle registration number of that vehicle,

(e1) if the vehicle is a wheelchair accessible taxi or a wheelchair accessible hire vehicle—whether the journey involved the transport of a passenger with a wheelchair,

(f) contact information, such as a phone number or email or residential address of at least one of the passengers or the person who made the booking or the person to whose account the booking was charged,

(g) if the booking request was referred by another booking service provider, the name of that booking service provider.

(3) If the request is referred to another booking service provider, the record must contain the following information—

(a) the date of the referral and the time at which it was made,

(b) the name of the booking service provider to which the request is referred,

(c) contact information, such as a phone number or email or residential address of at least one of the passengers or the person who made the booking or the person to whose account the booking was charged.

(4) The provider must, if requested to do so in writing by the Commissioner, give to the Commissioner copies of any record required to be kept under this clause.

(5) A record required to be kept under this clause is to be kept in a form approved by the Commissioner.