(1) An accredited operator providing an on-demand passenger transport service is to keep records of the following information in relation to the provision of that service:
(a) copies of the information required to be contained in the accreditation register under regulation 8(c), (d) , (e) , (g) , (i) and (j) ;
(b) the following particulars in relation to each person operating as an on-demand driver for the on-demand passenger transport service in relation to which accreditation is held by the accredited operator:
(i) the driver licence number or other unique driver identifier of the person;
(ii) the date of the commencement of the operation of that person;
(iii) the date of the conclusion of the operation of the person, if applicable;
(c) the number of vehicles being operated under the on-demand passenger transport service in relation to which accreditation is held by the accredited operator;
(d) the following particulars in relation to each vehicle being operated under the on-demand passenger transport service in relation to which accreditation is held by the accredited operator:
(g) particulars of any occasion during which a vehicle being operated during the provision of the service was not registered in accordance with the Vehicle and Traffic Act 1999 ;
(h) particulars of any occasion during which the on-demand driver operating a vehicle during the provision of the service was not licensed in accordance with the Vehicle and Traffic Act 1999 ;
(i) particulars of any incident occurring during the provision of the service that resulted in an injury to a person that required treatment by an ambulance officer or in the injured person being treated in a hospital;
(j) particulars of any incident occurring during the provision of the service that resulted in the vehicle that was being operated sustaining damage to such an extent that the vehicle was unable to be used to complete the service;
(k) particulars of any occasion during which a mechanical or other fault in the vehicle being operated during the provision of the service caused the vehicle to be unable to be used to complete the service;
(l) particulars of any incident occurring during the provision of the service that resulted in a complaint being made to the police containing allegations of assault, indecency or indecent assault;
(m) particulars of any incident occurring during the provision of the service which resulted in the on-demand driver who was operating the vehicle being charged with a serious offence;
(n) particulars of any incident occurring during the provision of the service which resulted in the on-demand driver who was operating the vehicle being subject to a disqualification from driving under one or more of the following Acts:
(o) a record of any accidents, incidents, hazards identified, or complaints made, in relation to the provision of the service;
(p) a record of any complaint made, in relation to the provision of the service, by a person who is accompanied by an assistance animal, as defined in the Disability Discrimination Act 1992 of the Commonwealth, who has been denied service for any reason;
(q) a record of all current policies, procedures and training records in relation to the service;
(r) a record of compliance or non-compliance with any requirement under the Act or any other Act, in relation to the service, by the following:
(i) an affiliated operator;
(ii) a relevant person;
(iii) a taxi licence holder;
(iv) a vehicle;
(v) an on-demand driver;
(s) any return, report, correspondence or document required to be produced under the Act or any other Act in relation to the service, produced by, or in the possession of, the accredited operator.
(2) An accredited operator not providing an on-demand passenger transport service is to keep records of the implementation of appropriate safety, security and related systems as required by safety, security and related standards approved under section 16 of the Act.