Div 3Centralised booking services

Division 3—Centralised booking services 19—Centralised booking services—eligibility (1) A person is not eligible to be granted an accreditation under Part 4 Division 3 of the Act unless the Minister is satisfied— (a) that the person or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate, is of good repute and in all other respects fit and proper to be responsible for the operation of a centralised booking service; and (b) that the person will, if granted an accreditation, operate a centralised booking service that complies with the standards prescribed by subregulation (2); and (c) that the person has attained the age of 18 years or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate has attained the age of 18 years. (2) For the purposes of section 29(3)(a)(ii) of the Act, the following standards are prescribed: (a) a centralised booking service must provide a booking service that— (i) is able to ensure that telecommunications contact between the service and each passenger transport vehicle participating in the service is continuously available while the vehicle is being used to provide a passenger transport service (excluding a case where a vehicle is in an area where such contact is impracticable); and (ii) has a computerised telecommunications system, approved by the Minister, connecting the central control station for the service and each passenger transport vehicle participating in the service that— (A) enables a driver of the vehicle to log onto and out of the system while the driver is inside the vehicle; and (B) records, at the central control station, the vehicle, the driver's personal identification number and the times and dates the driver has logged onto and out of the system; and (iii) in the case of a centralised booking service for taxis—operates 24 hours a day and 7 days a week; and (iv) is able to meet various levels of customer service (including as to waiting times) set by the Minister in consultation with the relevant service; and (v) has a customer information system to respond to customer inquiries and complaints from customers relating to the hiring, and bookings and orders for the hiring, of passenger transport vehicles; (b) a centralised booking service for taxis must ensure that a fleet safety support service that— (i) includes a global positioning system, approved by the Minister, that enables the location of each taxi participating in the booking service to be recorded at the central control station for the booking service at all times that the taxi is available for hire; and (ii) operates 24 hours a day and 7 days a week; and (iii) is able to deal with an emergency situation that involves the driver of a taxi participating in the booking service, is provided for every taxi participating in the centralised booking service. (3) The Minister may require a person or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate, who applies for an accreditation under Part 4 Division 3 of the Act to consent to the Minister obtaining a criminal history check relating to the person. 20—Conditions (1) Pursuant to section 31(1)(b)(ii) of the Act, the following conditions are prescribed in relation to an accreditation under Part 4 Division 3 of the Act: (a) a condition that the accredited person must ensure compliance with the standards prescribed by regulation 19(2); (b) a condition that the accredited person must, if operating an Adelaide centralised booking service, keep secure from unauthorised access, at the central control station for the booking service, for a period determined by the Minister— (i) a record of all drivers of passenger transport vehicles participating in the booking service and the personal identification number of each of those drivers; and (ii) a record of all passenger transport vehicles participating in the booking service; and (iii) the records generated each time a driver logs onto or out of the computerised telecommunications system; and (iv) the records generated by the global positioning system; (c) a condition that the accredited person must ensure that the centralised booking service does not issue a booking to a driver of a passenger transport vehicle participating in the service if the driver has not, while in the vehicle, logged onto the computerised telecommunications system connecting the central control station for the booking service and the vehicle; (d) a condition that the accredited person must, within 7 days, inform the Minister of action to bankrupt the person or to declare the person insolvent, or of proceedings by the person to take the benefit (as debtor) of a law relating to bankruptcy or insolvent debtors or, in the case of a body corporate, of action to windup the body corporate or to place the body corporate under official management or in receivership; (e) a condition that the accredited person must, within 7 days, inform the Minister— (i) of a change in the person's name or residential address or, in the case of a body corporate, of a change in the name of the body corporate, or in the registered office or principal office of the body corporate; or (ii) of a change in the person's business name or trading name; or (iii) in the case of a body corporate, of a change in a director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate; (f) a condition that the accredited person must, within 7 days, inform the Minister of a change— (g) a condition that the accredited person must, within 2 business days, inform the Minister— (h) a condition that the accredited person will provide to a customer or potential customer, on request, a copy of the code of practice that applies to the accredited person; (i) a condition that the accredited person will have in place a business plan to ensure that relevant customer service levels are met; (j) a condition that the accredited person will have in place arrangements to deal with lost property found in vehicles participating in the centralised booking service; (k) a condition that the accredited person will have a management information system to monitor and record performance; (l) a condition that the accredited person will establish and maintain a set of rules and procedures that are to apply in relation to the provision of the centralised booking service (including in relation to the owners and drivers of vehicles participating in the service), will provide a copy of those rules and procedures to the Minister and will, within 14 days, inform the Minister, in a manner and form determined by the Minister, of any alteration to those rules or procedures; (m) a condition that the accredited person will establish and maintain a system for dealing with any dispute between the person and the owner or driver of a vehicle participating in the scheme, and that if the dispute is not resolved within a reasonable time and is referred to the Minister, that the accredited person will accept and, if necessary, implement or observe, a decision made by the Minister in order to resolve the dispute; (n) a condition that the accredited person will make and keep a record, in relation to each passenger transport vehicle for which the centralised booking service provides a fleet safety support service, of— (i) the registration number of the vehicle; and (ii) such other information as the Minister may require. (2) A person who is required to provide information to the Minister under this regulation must provide the information in a manner and form determined by the Minister. 21—Periodical fees and returns (1) For the purposes of section 33(1) of the Act— (a) each quarter is a prescribed period for an accreditation under Part 4 Division 3 of the Act; and (b) the relevant day for that kind of accreditation is 21 days after the end of a quarter. (2) For the purposes of section 33(1)(a) of the Act, the following information is prescribed in relation to the relevant quarter: (a) the number of vehicles participating in the service at the end of the relevant quarter; (b) the average response times for various periods of the day determined by the Minister; (c) the telephone answering standards applied by the centralised booking service; (d) a full explanation for an inability to meet customer service requirements under these regulations; (e) statistical information relating to cases where vehicles were not available to take bookings, including the time of those bookings and the pick‑up points; (f) details of customer complaints, and the action taken; (g) details of— (i) disciplinary action against the driver or owner of a vehicle participating in the service; or (ii) a decision to refuse a person membership of the service; (h) other information determined by the Minister. (3) The Minister may require information contained in a return be verified by statutory declaration. 22—Authorised officers—prescribed powers For the purposes of section 53(5)(j) of the Act, the following powers are prescribed: (a) the power to enter and inspect, at any reasonable time, premises where a person is operating a centralised booking service; (b) the power to require a person to produce evidence about customer service levels and operational practices; (c) the power to require a person to produce documents; (d) the power to examine, copy or take extracts from a document so produced; (e) the power to undertake an assessment of— (i) the operations of the centralised booking service; and (ii) the vehicles participating in the service; and (iii) the maintenance and enforcement of standards within the service.