13.01Prescribed requirements for English language proficiency

13.01 Prescribed requirements for English language proficiency

Requirements (1) For the purposes of paragraph 121.655(1)(b) of CASR, the requirements for English language proficiency that must be met by a person assigned to duty as a cabin crew member are that: (a) either subsection 13.02(1) (English as a foreign language tests) or subsection 13.02(2) (education or English language work experience) applies to the person; and (b) the person: (i) has been assessed as meeting the English language performance standard mentioned in subsection (2) by a member of the operator’s personnel (the assessor) who is authorised by the operator to carry out the assessment; and (ii) holds an assessment report issued by the assessor that states the person has met the standard. English language performance standard (2) The English language performance standard is the ability of a person to demonstrate the person can: (a) pronounce words clearly, using an accent that does not cause difficulties in understanding; and (b) convey information in clearly structured sentences without confusion or ambiguity; and (c) use an extensive vocabulary to accurately communicate on general and technical topics, without excessive use of jargon, slang or colloquial language; and (d) speak fluently without long pauses, repetition or false starts; and (e) respond to communications with actions that demonstrate that the information has been received and understood; and (f) exchange information clearly in a variety of situations with both expert and non‑expert English speakers while giving and receiving timely and appropriate responses; and (g) use appropriate techniques such as questioning, non-verbal communication and paraphrasing to validate communications. (3) The performance standard applies to oral and written communications and in face‑to‑face situations relevant to the duties and obligations of a cabin crew member in an aviation technical learning environment.