8BAdditional expectations—provider will take reasonable steps regarding recommender systems

8B Additional expectations—provider will take reasonable steps regarding recommender systems

(1) If the service uses recommender systems, the provider of the service will take reasonable steps to consider end‑user safety and incorporate safety measures in the design, implementation and maintenance of recommender systems on the service.

(2) If the service uses recommender systems, the provider of the service will take reasonable steps to proactively minimise the extent to which recommender systems amplify material or activity on the service that is unlawful or harmful.

Examples of reasonable steps that could be taken

(3) Without limiting subsection (1) or (2), reasonable steps for the purposes of this section could include the following:

(a) ensuring that assessments of safety risks and impacts are undertaken, identified risks are appropriately mitigated, and safety review processes are implemented throughout the design, development, deployment and post‑deployment stages of recommender systems;

(b) providing educational or explanatory tools (including when new features are integrated) to end‑users that promote understanding of recommender systems on the service, their objectives, and any risks associated with such systems;

(c) enabling end‑users to make complaints or enquiries about the role recommender systems may play in presenting material or activity on the service that is unlawful or harmful;

(d) where technically feasible, enabling end‑users to opt‑out of receiving recommended content, or providing alternative curation options.