21Additional expectations—provider will have designated contact point

21 Additional expectations—provider will have designated contact point

(1) The provider of the service will ensure that there is an individual who is: (a) an employee or agent of the provider; and

(b) designated as the service’s contact point for the purposes of the Act.

Note: The provider of the service is expected to have a designated contact point regardless of whether the service has staff physically located in Australia.

(2) The provider will ensure that the following: contact details of the contact point are notified to the Commissioner: (a) an email address; and (b) a phone number or voice chat address. (3) If there is a change to the identity or contact details of the individual designated as the service’s contact point for the purposes of the Act, the provider will give the Commissioner written notice of the change within 14 days after the change.