17Additional expectation—provider will make information on terms of use, policies and complaints etc. accessible

17 Additional expectation—provider will make information on terms of use, policies and complaints etc. accessible

(1) The provider of the service will ensure that the information specified in subsection (2) is: (a) readily accessible to end‑users; and (b) in relation to the information mentioned in paragraph (2)(b)—accessible at all points in the end‑user experience, including, but not limited to, point of purchase, registration, account creation, first use and at regular intervals (as applicable); and (c) regularly reviewed and updated; and (d) written in plain language. (2) For the purposes of subsection (1), the information is the following: (a) the terms of use, policies and procedures and standards of conduct mentioned in section 14; (b) information regarding online safety and parental control settings, including in relation to the availability of tools and resources published by the Commissioner.