15Expectations—provider will ensure service has mechanisms to report and make complaints about breaches of terms of use

15 Expectations—provider will ensure service has mechanisms to report and make complaints about breaches of terms of use

Core expectation (1) The provider of the service will ensure that the service has clear and readily identifiable mechanisms that enable end‑users to report, and make complaints about, breaches of the service’s terms of use. (2) The provider of the service will ensure that the service has clear and readily identifiable mechanisms that enable any person ordinarily resident in Australia to report, and make complaints about, breaches of the service’s terms of use and, where applicable, breaches of the service’s policies and procedures and standards of conduct mentioned in section 14.